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Gosch Ford Temecula - Service Center

Temecula, CA

4.8
3,227 Reviews

3,227 Reviews of Gosch Ford Temecula - Service Center

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October 14, 2023

Austin was personable and professional. He kept me updated and texted the results of the inspection to me in a timely manner. More

by jeffkingsberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Noble
Oct 14, 2023 -

jeffkingsberg responded

Great professionalism by Austin. From the moment he greeted me until my car was picked up he was congenial and took an interest in me as a customer.

Oct 16, 2023 -

Gosch Ford Temecula responded

Thank you for your business and this review. We're happy to hear Austin was able to serve you and demonstrate our commitment to great service. If there is anything we can help you with in the future, Jeff, please don't hesitate to let us know. Jason Noble General Manager

October 13, 2023

Ken Olson in service is awesome. He helped me get my truck fixed quick & east. More

by tsvelarde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Gosch Ford Temecula responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Temecula. Jason Noble General Manager

October 12, 2023

Worst service experience ever. Normally very good.Inexperienced service advisor without supervision even when complained. More

by pwleehey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ranphas Martinez
Oct 12, 2023 -

Gosch Ford Temecula responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rachelle Long Service Manager 951-699-1302

October 12, 2023

I took part in oil changes for educators program. They advertise a courtesy car at drop off. There was no car for me. By the time they figured it out I was 45 minutes late for work. When I picked up More

by amethystallison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
Oct 12, 2023 -

Gosch Ford Temecula responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rachelle Long Service Manager 951-699-1302

October 11, 2023

Although I had to wait a bit for my appointment, when it arrived, the service was quick and reasonably painless. They sent me home in Lyft and picked me up when the repair was complete. Jenn was friendly More

by Carranza.lorna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Gosch Ford Temecula responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Lorna, and don't hesitate to let us know if we can be of further assistance. Jason Noble General Manager

October 10, 2023

Great service! ! Cameron was extremely kind, helpful, and professional, which is very rare nowadays. The waiting area was outstanding (coffee/popcorn machine)! More

by joshidema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Gosch Ford Temecula responded

Thank you for choosing Gosch Ford Temecula. Your feedback and rating mean a lot to us. We're glad Cameron was able to help, and we hope to see you again! Jason Noble General Manager

October 10, 2023

I dropped in with no appointment and they were so helpful and informative. I would definitely return. More

by MisaelB.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Gosch Ford Temecula responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Temecula. Jason Noble General Manager

October 10, 2023

Kenn Olson always listens to me and then he takes very good care of my car. He keeps me updated on the service as the work is performed. Kenn is a great asset to your company and I really appreciate his p More

by Donnis Baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Gosch Ford Temecula responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Kenn here at Gosch Ford Temecula to be a positive one. Please don't hesitate to reach out if you need anything else. Jason Noble General Manager

October 09, 2023

Ramphis and everyone in the service department are awesome, but especially Ramphis. Really great operation they have going on, thanks!! More

by bzadrozny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rigo Arechiga Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramphis
Oct 10, 2023 -

Gosch Ford Temecula responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ramphis and our team met your expectations. Thank you for choosing Gosch Ford Temecula, we look forward to having you as a valued customer for many years to come! Jason Noble General Manager

October 07, 2023

Everyone at Gosch Temecula is friendly and efficient, every time. Kenn has been my service writer for years and he's always super helpful and accommodating. More

by Sbailey727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Gosch Ford Temecula responded

Thank you for choosing Gosch Ford Temecula. Your feedback and rating mean a lot to us. We're glad Kenn is always able to help, and we hope to see you again! Jason Noble General Manager

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