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Gosch Ford Temecula - Service Center

Temecula, CA

4.9
3,525 Reviews

3,525 Reviews of Gosch Ford Temecula - Service Center

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July 31, 2023

The wait time was too long. I had a early morning appointment for an oil change and it took over two hours for it to be completed. More

by st_porter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Gosch Ford Temecula responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Jason Noble General Manager

July 30, 2023

Overall, I highly recommend Gosch Ford Temecula dealership to anyone in the market for a new or used vehicle. Their professionalism, friendly approach, and commitment to customer service truly sets More

by Idobedoindat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kymber
Jul 31, 2023 -

Gosch Ford Temecula responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kymber and our team, and we look forward to working with you again. Jason Noble General Manager

July 29, 2023

Another Exceptional Service Experience at Gosch Ford Service Center!! I recently had the pleasure of visiting my Gosch Ford service center, and I must say that the experience surpassed my expectation More

by C17aircrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Gosch Ford Temecula responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Noble General Manager

July 29, 2023

Mostly ok, they were not able to complete the air conditioning repair as needed. Required parts were not supported by FORD and used 3rd party part was not available in the time needed. More

by rollinsb11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Gosch Ford Temecula responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Jason Noble General Manager

July 29, 2023

I am happy that this location improved on service and technology. I love the video link that I can see my car diagnostic and comments from the technician. At the waiting area, the Starbucks coffe More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The greeting person where he asked my name. Appreciated him as well
Jul 29, 2023 -

Gosch Ford Temecula responded

Jennifer, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Temecula. Jason Noble General Manager

July 28, 2023

Joseph Britton provides great customer service. Appreciate Gosch Ford TemeculaService. Service is great at Temecula More

by SocalGal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristy pleasant cashier
Jul 29, 2023 -

Gosch Ford Temecula responded

Thank you! Joseph and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Temecula. Jason Noble General Manager

July 27, 2023

From the top-down and the bottom-up this dealership has it all buttoned up. The service rocks! 💗 💕 Samantha Masuguchi as my service advisor. She’s supported by a great team and I appreciate them More

by eddie k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Masuguchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

Gosch Ford Temecula responded

Thank you, Eddie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachelle and Samantha met your expectations. Thank you again for choosing Gosch Ford Temecula, we look forward to having you as one of our valued customers for many more years to come! Jason Noble General Manager

July 26, 2023

Joe did an exceptional job keeping us informed of our repair with customer satisfaction being a priority. More

by gar8328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Gosch Ford Temecula responded

Thanks for sharing about your experience with Joe here at Gosch Ford Temecula. We appreciate your business and hope to see you again soon! Jason Noble General Manager

July 26, 2023

Had to pay out of pocket for a rental. My car was being repaired under warranty for a transmission solenoid which took the dealership approximately 14 to 15 days to fix. Had a previous app More

by PELON225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Gosch Ford Temecula responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rachelle Long Service Manager 951-699-1302

July 22, 2023

Ken Olson always takes excellent care of us! The dealership is very professional too! Sid & Jen More

by j_wilkie66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Gosch Ford Temecula responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ken and our team, and we look forward to working with you again. Jason Noble General Manager

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