Gosch Ford Temecula - Service Center

Samantha Masuguchi is fantastic! With phone apps and QR codes for everything from Dr. visits to ordering dinner it's no surprise old school customer service is no longer a priority f With phone apps and QR codes for everything from Dr. visits to ordering dinner it's no surprise old school customer service is no longer a priority for many companies. I was stoked to have been paired with Samantha during my last visit to Gosh Ford. Car problems can be stressful (one notch below having to go to the DMV). Samantha's ability to be proactive and communicate openly was refreshing. She is a real outlier and a true asset to the Gosch Ford team. More

Arrived later in the day (after 3:30pm) for a battery change. Joseph was friendly, professional and the repairs were completed quickly. A++ customer service from Joseph! change. Joseph was friendly, professional and the repairs were completed quickly. A++ customer service from Joseph! More

Had an extensive engine warranty repair done. I was pretty apprehensive to have the dealer tear our engine apart to replace this water pump. Kenn communicated very well to us, and even though th I was pretty apprehensive to have the dealer tear our engine apart to replace this water pump. Kenn communicated very well to us, and even though the repair took longer than expected, everything was handled well. Samantha was always quick to help if Kenn was away from his desk. Engine bay was pretty clean afterward, looks like good care taken. I would recommend being a bit more careful of black cars and draping pads over the fender; I have some new scratches that'll I'll have to buff out. But overall, a great experience. More

Samantha Masuguchi has excellent customer service every time we visit this dealership. We always make sure to ask for her when we bring our car in. time we visit this dealership. We always make sure to ask for her when we bring our car in. More

Austin was amazing. He was extremely knowledgeable and friendly. Thank you For all of your help Austin. He was extremely knowledgeable and friendly. Thank you For all of your help Austin. More

A representative met me when I drove in walked me inside to the cashier area. Joseph was awesome. I even accidentally spilled the coke on his desk and he was so gracious about it. He was so thorough in expl to the cashier area. Joseph was awesome. I even accidentally spilled the coke on his desk and he was so gracious about it. He was so thorough in explaining the work to be done. He promised to call me as soon as it was done and he did. The follow through is incredible at Gosche Ford. This is the second time that I have brought my vehicle there and the service was just as outstanding the first time. I would recommend this dealership to everyone I know!! More

Chris has always taken care of us, answers all of our questions and really goes the extra mile for his customers. We appreciate it questions and really goes the extra mile for his customers. We appreciate it More

Hey have taken my car in a couple of times and they are quick to update me and take of the issues , luckily they were both recall issues so I was in and out quickly and they even provided me a complimentar quick to update me and take of the issues , luckily they were both recall issues so I was in and out quickly and they even provided me a complimentary vehicle while they did the work . More

This is the best Ford dealership around! Alysea was so friendly and was able to answer all of my questions! I will always come to this dealership and ask for Alysea! Alysea was so friendly and was able to answer all of my questions! I will always come to this dealership and ask for Alysea! More

Great customer service! Very prompt and professional- took great care of my vehicle. Thank you Very prompt and professional- took great care of my vehicle. Thank you More