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3,269 Reviews of Gosch Ford Temecula - Service Center
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October 04, 2019
Great service. Very concerned and helpful staff 2014 Escape in for intermittent overheating issue. After checking into the many possibilities it appeared the issue was resolved when a small crack in 2014 Escape in for intermittent overheating issue. After checking into the many possibilities it appeared the issue was resolved when a small crack in the bottle was found. After a test drive by the service dept., which produced no more issues, I picked up the car and drove home. The next day I took out the car and the overheating problem was still there. Brought the car back in and thru further examination it was discovered there was a bad connection to the cooling fan. This was fixed and the car runs fine. The problem was I now had 2 charges. Since the first charge didn’t fix the problem, Gosch service associate Ken Olson stepped up and only charged me for the visit that fixed the problem. My thanks to Ken Olson and service manager Grant who went above and beyond to make me feel important to Gosch. I’ve worked with Ken Olson before and he is everything one could want as a service associate. He’s the best. More
by Walter
October 04, 2019
Cameron is great and fixed my car immediately. I tried ford carlsbad and they did nothing to assist with my vehicle except waste my time. Cameron at Ford temecula diagnosed, fixed and return my car quickl ford carlsbad and they did nothing to assist with my vehicle except waste my time. Cameron at Ford temecula diagnosed, fixed and return my car quickly, alleviating the stress I felt driving on the highway with car issues. THANK YOU CAMERON, next time I will be coming directly to you if anything should arise. More
by Veteran Wright
Employees Worked With
October 04, 2019
Great They have always done a great job at a good price and I recommend them for any auto repairs and service items that need to be done. They have always done a great job at a good price and I recommend them for any auto repairs and service items that need to be done. More
by Clark
October 03, 2019
Excellent Customer Service I had to go to the dealership to take care of a couple of recalls to my car. While there, I decided to have some work done to my car for convenience. I had to go to the dealership to take care of a couple of recalls to my car. While there, I decided to have some work done to my car for convenience. The pricing was comparable or better than my regular mechanic. Also, I believe I got better product. There was never a "hard sell" or pressure to buy anything. I was given options. More
by Yolanda
Employees Worked With
Mike Tinsley
October 02, 2019
Windhield wiper purchase & replacement The staff was friendly & courteous Erica in Parts was very helpful with checkout. Mike Tinsley did an excellent job removing & re-installation. Very g The staff was friendly & courteous Erica in Parts was very helpful with checkout. Mike Tinsley did an excellent job removing & re-installation. Very good experience More
by John
Employees Worked With
Grant Bell, Mike Tinsley, Erica Cadena
October 01, 2019
Great service from Kenn Olson I have never met such a honest and friendly service adviser as Kenn Olson during my past service experiences. He's professional, knowledgeable and tr I have never met such a honest and friendly service adviser as Kenn Olson during my past service experiences. He's professional, knowledgeable and trustworthy towards his clients. I will always ask for Kenn at Gosch Auto dealership when I need my car serviced again. Thank you. More
by Kendra
Employees Worked With
September 30, 2019
Rachel was awesome!! She was able to get my van back in the road in no time and for a great deal. I recommend Gosch Ford to everyone the road in no time and for a great deal. I recommend Gosch Ford to everyone More
by EliteMTBRacer1
Employees Worked With
September 29, 2019
Service on my 2000 Crown Victoria I have been servicing my 2000 Crown Victoria at Gosch Ford for years. I trust Kenn Olson, my service writer, who has provided professional service i I have been servicing my 2000 Crown Victoria at Gosch Ford for years. I trust Kenn Olson, my service writer, who has provided professional service in a friendly and timely manner. I needed a Temp Blend Door Actuator. I had a quote from another shop closer to my home. I preferred to go to Gosch Ford so called Kenn . He was able to match the cost. I got the professional service I wanted and my car was ready sooner than expected. Thank you Kenn for providing excellent service I can trust. Sheila Ryker More
by Sheila Ryker
Employees Worked With
September 29, 2019
Excellent, prompt service Visiting Temecula from Northern California and had some A/C issues on a Friday. Samantha said she could diagnose on Sat but would have to set an appo Visiting Temecula from Northern California and had some A/C issues on a Friday. Samantha said she could diagnose on Sat but would have to set an appointment for repair for the following Wed. I left the car Friday night and received a call from Samantha before noon on Sat, advising me that the car was repaired and suggested that I have my oil changed and tires rotated. Everything was completed by 2pm that day and they also gave me a courtesy car wash. Samantha is the most kind, understanding, friendly and courteous service representative that I have ever dealt with in my 60+ years of car ownership. One of the things that really impressed me about Samantha was that she under promised and over delivered.. I was so impressed with the service and promptness of this dealership, I am considering having my brakes done prior to my return to Northern California. I would drive a long way to have my car serviced by Gosch Ford in Temecula. Thank you so much Samantha Masuguchi. More
by Jack
Employees Worked With
September 27, 2019
Amazingly fast awesome service As always Rachelle was able to get me in, out of the blue, fix my car and back out lighting fast. Thanks again for such great service!!! Highly recomm As always Rachelle was able to get me in, out of the blue, fix my car and back out lighting fast. Thanks again for such great service!!! Highly recommend the multi-point inspection, great piece of mind for vehicle operational status. More
by Ron
Employees Worked With
