Goudy Honda

Bad outfit for service. You bring your vehicle for warranty work. The Service Center tries to tell you the vehicle is not covered under warranty. When they acknowledge it is the work is performed you warranty work. The Service Center tries to tell you the vehicle is not covered under warranty. When they acknowledge it is the work is performed you get your vehicle back with an extra 50 miles on the odometer. Shady outfit, be aware as a consumer. More

Need a car this is the place to. I walked away satisfied with what i got thanks to this team. See you guys again, promise! with what i got thanks to this team. See you guys again, promise! More

It was a pleasure working with both Denny Liu and Jeffry Setiabudi (Portfolio Mgr), and also Marvin in Finance. They were ALL professional and made the entire process smooth and seamless, with no haggling a Setiabudi (Portfolio Mgr), and also Marvin in Finance. They were ALL professional and made the entire process smooth and seamless, with no haggling as everything was taken care of PRIOR to us stepping inside the parking lot. Denny even went above and beyond as there was a tiny smudge near the rear side window and it was taken care of immediately the following day - that is what we call EXCELLENT and OUSTANDING CUSTOMER SERVICE. Goudy has the ABSOLUTE LOWEST UNBEATABLE price within a ~40mi radius from us, noone can even come close. Excellent incentives as well. I'm sending EVERYONE I know lookin for a Honda to go to Jeffry/Mr. Tony and their reps at Goudy. More

I never want to go back there as long as that guy Dennis is there I feel he treated me like a second class person is there I feel he treated me like a second class person More

Art Cheng Sales Director, and Sy Sales Rep., made for an "excellent buying experience from beginning to end", on my new 2020 Honda Pilot. I love the SUV. please commend them on a job well done. "excellent buying experience from beginning to end", on my new 2020 Honda Pilot. I love the SUV. please commend them on a job well done. Richard S. Luna, Retired L.A. CO. Sheriff's Dep. More

Rating I provided is for advisor and the tech that worked on my car.... Recently visited Goudy Honda to service my 2019 Clarity EV (still well within warranty). Was approached by an adviser named Neil He. I on my car.... Recently visited Goudy Honda to service my 2019 Clarity EV (still well within warranty). Was approached by an adviser named Neil He. I explained my problem with my vehicle (car will not charge) and he suggested I should take it back to the Honda dealership where I purchased it for warranty repair. I said, "why do I have to take it back, I am allowed to take it to any Honda dealership for work"? He then said that it may take all day or even overnight to give me a diagnosis. I kindly replied and said not a problem I'm not in a hurry to get my car back. A few hours passed Neil called me stating they didn't find any problem with my car charging port and car is ready for pick up. I returned to Goudy and picked up my car assuming the problem was with my home Level2 charger. The technician did not even charge one bit of electricity as I realized I left Goudy with less battery percentage than when I dropped it off in the morning. I got home and tried my Level2 & the OEM Honda Level1 cable (on multiple indoor home power outlets) again and its still not charging. Later that evening, I reviewed the dash cam footage while my vehicle was there. One thing for sure is they did not plug my car into their Level2 charger for more than 3 mins. I carefully reviewed the video and did not see their Level2 charger change any lights from the time they plug, unplug, and pull out of parking space Based on the technicians conversation with another colleague (my dash cam has audio recording too), he does not appear to know how an EV work. I called and left a message for Neil to return my call and its been more than two days and I have not heard back. I also did an online chat on Goudy's website to express my concern and I have yet received a call back from a manager that I was promised to. NEVER WILL I GO BACK TO GOUDY FOR SERVICE! Their service is terrible and they should have a certified trained EV technician to even touch this type of vehicles. Since then, I have made an appointment with another Honda dealership to take my EV in for diagnosis. More

Terrible Customer Service from Front Desk Service Department : A while ago I went to pick up my car and felt like I was bothering the two ladies behind the counter. I walked in and waited awk Service Department : A while ago I went to pick up my car and felt like I was bothering the two ladies behind the counter. I walked in and waited awkwardly for several moments for someone to acknowledge me. (I was there in the 6 o' clock hour and they close at 7.) I was the only customer there! They were busy with end-of-day paperwork and didn't bother to look up or greet me. Then the lady on the left looked to the lady on my right and said something to the effect of "I'll finish the paperwork if you help her." Then, and only then did she say she was going to help me...all I felt was like I was interrupting them! I email the manager because I believe in solutions and not going directly to yelp with a negative review... But it's been months now, with no response. I was in the midst of making my service appointment when I remembered my last experience and feeling like a 3rd wheel! Then when she presented the bill to me, I didn't see the itemized list of work completed, so I asked where the list was... (as I was actively looking. ) She was pretty short with me and said something like "if you look on the first page, it's there." I don't look at service notes everyday so I'm not familiar with where things are located! It's bad enough that women do not get respect in the car industry... These woman do not help the reputation. I've never had an positive interaction with a female at Goudy. Everytime I ask a female a question, she can never give me a direct answer. She always has to ask someone else. Sadly, these guys are within walking distance, but I don't think I want to give them my business anymore. More

Very pleasant experience buying a car from them . Tito's team the best.Maritza wonderful, sweet lady ,very professional .just good people working there Eduardo team the best.Maritza wonderful, sweet lady ,very professional .just good people working there Eduardo More

Great experience in service department Great experience today at Goudy Honda, Daissy Cabrera she is service consultant answerd all the questions I had on my car for its oil services. Great experience today at Goudy Honda, Daissy Cabrera she is service consultant answerd all the questions I had on my car for its oil services. More

Simon does it again!!! Simon did a great job introducing me to my car and making sure that both the car and I were ready. His support and attention were fantastic. Simon did a great job introducing me to my car and making sure that both the car and I were ready. His support and attention were fantastic. More