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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
2,141 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 2,141 reviews

July 18, 2023

Initially I had a great experience. Yessenia did a wonderful job with customer service. She found me the right truck until after having bought it. Found out the entire truck shimmied an More

by Cliff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Fugate, Ricardo Pinilla
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Jul 21, 2023 -

Grand Prairie Ford responded

We apologize for the disappointment you experienced with our services. Our team aims to provide exceptional service to every customer, and we regret that we fell short of your expectations. To address your concerns and ensure that we continuously improve, we would appreciate more specific details about the issues you encountered. Please reach out to our customer service department, and we will work diligently to resolve any outstanding matters. Please contact Melissa Perry at 855-971-6306 and we will do our best to make this better.

Jul 21, 2023 -

Cliff responded

I will contact Melissa Perry directly and set an appointment to have this truck brought back and diagnoised for proper repairs. Clifford Massey

July 14, 2023

We want to thank Jackie and his assistant for all of their help into getting us the truck that we went to get. Nice and friendly staff at Grandprairie Ford. More

by Anaglara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2023 -

Anaglara responded

Thank you to Grandprairie Ford we were able to purchase the truck we wanted to buy. Their staff was very friendly and helpful. 5 stars to Jackie and his assistant thank you guys!

July 13, 2023

Well all I have to say I will always buy my cars here because you have the best sells people working there and Mr Ron Smith his been my sellsmen everytime his a great men he trys everything he can to mak More

by 1696jg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 07, 2023

Very professional not pushing very calm work with you just very patience the salesman knows his job More

by donlee816
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Fugate
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Jul 13, 2023 -

Grand Prairie Ford responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

July 07, 2023

Grace and the finance team made the car buying experience easy! I will be a return customer! More

by Tamujordan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Larson
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Jul 13, 2023 -

Grand Prairie Ford responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

July 07, 2023

We were received with open arms & absolutely loved how well we were taken care of! Took all of our likes & dislikes into consideration! Very happy! More

by MELISSA MORALES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

Grand Prairie Ford responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

July 07, 2023

Jackie was awesome! Treated us just like family and never stopped working. Worth the drive to Grand Prairie Ford to come see Jackie. More

by snmadera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Larson
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Jul 13, 2023 -

Grand Prairie Ford responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

July 07, 2023

Thank you to Jackie and the entire staff at Grand Prairie Ford! I didn’t just by one new car…I bought two! Everyone was kind and made the entire process smooth. More

by Hmdearborn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

Grand Prairie Ford responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

July 06, 2023

We really enjoyed our experience buying a new truck here. The service was great and Jackie was awesome to work with! More

by Williamgraham6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2023 -

Grand Prairie Ford responded

Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to serving you in the future!

July 01, 2023

The service team was outstanding and they even delivered my truck to me after it was serviced. More

by Josephco_le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Davis 5stars
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Jul 06, 2023 -

Grand Prairie Ford responded

Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to serving you in the future!

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