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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.7
2,649 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 2,649 reviews

November 23, 2024

Jackie and his team were wonderful. Easy to work with. Highly recommend him. If you’re in the market for a vehicle, look no further! More

by Thorne360
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Grand Prairie Ford responded

Thank you for your kind words! We're thrilled to hear that Jackie and the team were able to make your experience smooth and enjoyable. We truly appreciate your recommendation and are happy that you found the perfect vehicle with us. If you ever need anything in the future, please don’t hesitate to reach out!

November 23, 2024

I am a former employee of Grand Prairie Ford and just thought the public should hear my experience with this dealership. I was fired in November of last year for having two months of low performance in m More

by Maggi3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Magdaleno
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November 23, 2024

I will never buy another car from Grand Prairie Ford. Worst buying ever. Sales guy was okay. But Finance department are thieves...and the sales team knows. Very shady practice to ramp up your interest ra More

by robert_barton76015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Donny
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Nov 26, 2024 -

Grand Prairie Ford responded

Thank you for your feedback, and we deeply regret that your experience fell short of your expectations. We understand how frustrating it can be to feel like you’ve been treated unfairly, and we take your concerns seriously. We strive for transparency and integrity in all of our transactions, and it’s disappointing to hear that we did not meet these standards during your visit. We’d like to make sure we address your concerns properly. Please contact Maricela Vera at Mvera@grandprairieford.com, and she will assist you in resolving these issues. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.

November 23, 2024

Jackie Mercer, Huey, the financial advisor and the whole team really worked with me to get me in the ride I was looking for. It was an easy process, and they did not pressure us, it was all inviting and smo More

by jonathannathanie96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic 5-star review! We're thrilled to hear that Jackie Mercer, Huey, and the entire team made your car-buying experience smooth and enjoyable. It's great to know that the process was easy and pressure-free for you. We appreciate your kind words and look forward to assisting you again in the future! Enjoy your new ride!

November 23, 2024

I would like to say Mr Diaz is a great Advisor he helped us a lot More

by dennisgillespie44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 25, 2024 -

Grand Prairie Ford responded

Thank you for your wonderful 5-star review! We're so glad to hear that Mr. Diaz provided you with great service and assistance. We truly appreciate your kind words and look forward to helping you again in the future!

November 22, 2024

Danny was super helpful I got in drove the truck decided I wanted It and I was sold More

by michaelejohnson6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
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Nov 26, 2024 -

Grand Prairie Ford responded

Thank you for your great review! We're thrilled to hear that Danny was able to help make your truck-buying experience so seamless and enjoyable. We appreciate your feedback and are glad you found the perfect vehicle! If you need anything else, don't hesitate to reach out. Enjoy your new truck!

November 22, 2024

We got the car we wanted at a good price and everyone was very professional and made buying a pleasure More

by Rickwhiz333
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Lewis
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Nov 25, 2024 -

Grand Prairie Ford responded

Thank you for your fantastic 5-star review! We’re so glad to hear that you got the car you wanted at a great price and had a pleasant experience. Our team strives to provide professional service, and we’re thrilled we could make the buying process enjoyable for you. We look forward to serving you again in the future!

November 21, 2024

I absolutely loved working with Jackie, I left very happy with my new purchase. GP Ford will continue to get our families business! More

by Alexandria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Lang
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Nov 25, 2024 -

Grand Prairie Ford responded

We're delighted to hear that Jackie made your car buying experience so positive! We're proud of our team's commitment to providing exceptional customer service. We hope you enjoy your new vehicle and look forward to serving your family for many years to come.

November 19, 2024

Very helpful and worked with my budget in mind to get me the car I wanted at the best price and upfront about it. More

by Dcscott22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young Kim
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Nov 21, 2024 -

Grand Prairie Ford responded

Thank you for your kind words! We're thrilled to hear that our team was able to work with your budget and help you find the car you wanted at the best price. Being upfront and transparent is important to us, and we're glad it made a positive impact on your experience. If you need anything further, please don't hesitate to reach out! Enjoy your new car!

November 19, 2024

While it was a pleasure doing business with my salesman I am unsatisfied with my purchase due to unseen cosmetics that I now have to pay for. More

by rickeyjackson1958
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Grand Prairie Ford responded

Thank you for sharing your feedback. We're glad to hear you had a positive experience with your salesman, but we sincerely apologize for the issues you encountered with the cosmetics of your vehicle. We understand how frustrating this must be, and we'd like to help make this right. Please contact us so we can better understand the situation and work together to find a resolution. Your satisfaction is important to us, and we want to ensure that your concerns are addressed.

Nov 21, 2024 -

rickeyjackson1958 responded

There is a missing piece on the drivers side mirror which can not be replaced unless you replace the whole mirror I pointed this out before my purchase and was told I could probably find it online and you can't I took the car to Landers Toyota body shop and was given an estimate for $2,000.00 and some change. There are locks on all wheels in place of lug bolts no key was provided I aldo pointed this out. I have found a wheel shop where I can purchase one for $75.00 plus tax. I was provided a car fax which stated there was no accidents, however on the driver's side upon examination the car has been painted with over spray underneath the fender wall which this is probably what happened to the mirror mirror. One of your staff members sent me an ugly text message regarding my rating which I did not understand and I really did not appreciate that at all. I am thinking about trying to find the owner of Grand Prairie Ford to explain my bad experience with my purchase. So if I could re- rate the people with a full understanding of the stars I will I thought the highest rating was toward the last star.

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