Grand Prairie Ford

Omg Brenda was on it . She was very professional in what she does . She surprised me with the bull horn! You guys go ask for her. she does . She surprised me with the bull horn! You guys go ask for her. More

Never Give Up!! They made it work for me and they where always genuine in their responses. They always told it like it is very good team! always genuine in their responses. They always told it like it is very good team! More

Fantastic! outstanding quality, honesty, and integrity. I've enjoyed doing business here I left with a great deal on my new car. I will go back here again definitely recommend it because of the excellent c I've enjoyed doing business here I left with a great deal on my new car. I will go back here again definitely recommend it because of the excellent customer service and Professionalism definitely recomendable José Carlos 's very professional, knowledgeable, and easy to work with over great experience. More

Jackie made our day by being honest and sincere and very informative about the sale! We’re very please to have had Jackie as our salesman. Great job Jackie! 👍 informative about the sale! We’re very please to have had Jackie as our salesman. Great job Jackie! 👍 More

5 star experience I dealt with Jackie Mercer, and he was very professional and easy to deal with. Brett was very helpful as well and very knowledgeable on the features I dealt with Jackie Mercer, and he was very professional and easy to deal with. Brett was very helpful as well and very knowledgeable on the features of the truck. I would give them and the dealership 5 stars! Marshall N. More

Very professional, prompt and courteous experience. Jackie was easy to work especially with the current COVID concerns that we are facing. I would recommend Jackie as your next car salesman. Jackie was easy to work especially with the current COVID concerns that we are facing. I would recommend Jackie as your next car salesman. More

Poor customer service and professionalism After finding several 2017 Ford Escape Titanium vehicles online to look at, we verified they were still on the lot and traveled 65 miles to try them o After finding several 2017 Ford Escape Titanium vehicles online to look at, we verified they were still on the lot and traveled 65 miles to try them out. We spent a total amount of 4 hours on the lot after finding the one we were ready to purchase, worked out the final cost and warranty/service details (we were paying cash), we were all set. Then we found out the vehicle only had key which was going to cost extra so we renegotiated a fair price. We were told we'd get a 2 year service warranty valid in our hometown of Granbury, Texas for oil changes, initial inspections and tire rotations. During the finance contract option, we were told the service could only be done complimentary at their dealership which is too far away. After this setback, the sales manager, Jason, came in with a little high pressure tactics of stating the service provided was complimentary only at this dealership and was unwilling to provide any compensation or other service. Jason was a little indifferent, rude and not doing much to make a sale happen. So it didn't happen. I warn all customers that a $3000 package was provided in the original offer that was un-necessary and just frills for lining pockets with profit that wasn't needed. I personally feel that smart car buyers aren't welcome here as they want predatory loans at 25% and cash deals don't give them profit. Good luck to all and thanks for your time Reese. More

Super friendly and helpful! First time buyer, they made it easy and simple! Salesman and Financial Rep were kind, respected offers and worked with me on everything i needed! it easy and simple! Salesman and Financial Rep were kind, respected offers and worked with me on everything i needed! More

Great service, my salesman was hands down the best I’ve encountered, polite people who will help as much as they can, Cameron was hands down the best encountered, polite people who will help as much as they can, Cameron was hands down the best More

If Jackie Mercer can’t get you into a vehicle no one can. Jackie Mercer is the man with the plan. I’ll definitely recommend again and again!! Jackie Mercer is the man with the plan. I’ll definitely recommend again and again!! More