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Grand Prairie Ford
Grand Prairie, TX
2,030 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,030 reviews
March 15, 2020
Told Josue what kind of car I want for my first purchase. He knew exactly what I wanted and would like and He made my experience easy and fast . Very satisfied He knew exactly what I wanted and would like and He made my experience easy and fast . Very satisfied More
by Amymacias00
Employees Worked With
March 15, 2020
This dealership was big and helpful. The staff made sure we were comfortable and looked after. Jackie Mercer was our salesman. He deserves a raise for working so hard. Despite having to deal with multiple p we were comfortable and looked after. Jackie Mercer was our salesman. He deserves a raise for working so hard. Despite having to deal with multiple people on a busy Saturday, he made sure to get us taken care of. I will certainly be getting another car here! More
by josephhite2004
March 14, 2020
Cameron was very professional and answer all our questions. He try to find the best rate and price range to fit our budget. The process took under an hour. questions. He try to find the best rate and price range to fit our budget. The process took under an hour. More
by macreciamcintosh
Employees Worked With
Cameron Harris
March 14, 2020
Great exceptional service! Their motto is whatever it takes!! And they sure did whatever it took!!! I Will continue to refer customers to grand prairie ford!! takes!! And they sure did whatever it took!!! I Will continue to refer customers to grand prairie ford!! More
by Jasmine1
Employees Worked With
March 11, 2020
Great customer service for my oil change by Britton Webb. I would recommend going in person to a service advisor for appointments. Good customer service. I would recommend going in person to a service advisor for appointments. Good customer service. More
by vampira26
Employees Worked With
Britton Webb
March 11, 2020
technician left oil line loose took my truck for ac service on 3/2/20 for ac work, truck was still under warranty. Got a call that following thursday that they found the leak coming took my truck for ac service on 3/2/20 for ac work, truck was still under warranty. Got a call that following thursday that they found the leak coming out the condenser area. Picked up the truck that friday evening almost around closing time (6pm) drove back home about 20 mins away from dealership, truck lost all power and started knocking on freeway, found oil all over engine bay and a loose oil line disconnected, managed to roll it safely to service road. Called tow truck to drop back off at dealership, went back in the next day, asked to speak to service manager. Explained the situation, she said it will be a couple hours or maybe not till monday before i got a call back. Left and waiting for a call, service advisor called me around noon and said they found the leak, it was the oil line not being secured properly but they reconnected it, filled it with oil and that they didnt hear a knocking sound, to come pick up the truck. I asked what about my towing fees, she said their wasnt a service manager to approve the refund on towing fees. I came back that monday they said a check would be mailed, been driving the truck since then and starting to notice the engine shake the interior at random rps and speeds. More
by ralanis1984
Employees Worked With
nikki, melissa (service manager), adviser next to nikki
March 08, 2020
Everyone was polite and I had made reservations to have my car serviced and they received my car promptly. They were able to look up history on my car and also my maintenance contract and tell me that I n my car serviced and they received my car promptly. They were able to look up history on my car and also my maintenance contract and tell me that I needed an oil change. More
by Hello
Employees Worked With
Jose Arellano
March 07, 2020
My 2016 Ford Explorer I only have wonderful things to report about my service writer - Krystal Harder. She helped me to feel at ease in the whole process. Thank you Kryst I only have wonderful things to report about my service writer - Krystal Harder. She helped me to feel at ease in the whole process. Thank you Krystal! You are the REAL DEAL and a great help in this whole process of getting my Explorer back on the road. Leah More
by Lladams
Employees Worked With
Krystal Harder in Servie
March 07, 2020
Mr.Mercer, you are absolutely Awesome in what you do.thank you for your kindness. Just meeting you brought us more happiness!! Love this place do.thank you for your kindness. Just meeting you brought us more happiness!! Love this place More
by Rita Prieto
Employees Worked With
Other Employees :
John Jenson, Karla Corralejo
March 06, 2020
Jackie Mercer is always great! He always makes the car buying process easy. The second car I’ve bought from him ! Many more to come! buying process easy. The second car I’ve bought from him ! Many more to come! More
by M.peterson1992
