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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.7
1,888 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,888 reviews

March 21, 2024

Didn't like that the front window came with a chip in it and no floor mats plus bumper was hanging off in front and had bald tires More

by lunadaboss1981@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Braylon Boudreaux
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to leave a review and bringing these issues to our attention. We sincerely apologize for the condition of the car you purchased. We would love the opportunity to rectify this situation. Please contact Melissa Perry at 855-971-6306 and we will do our best to make this better.

March 20, 2024

Everything was fantastic - communication, workmanship, service - but it took a while. It was a pretty complicated repair. More

by ZELTMANNC
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Vanderford
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Mar 21, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to leave such a thoughtful review! We're so glad to hear that you were impressed with our communication, workmanship, and overall service – that's exactly what we strive for! We understand a lengthy wait can be frustrating, and we apologize if the repair took longer than anticipated. For complex repairs like this, we prioritize doing the job thoroughly and correctly. Your feedback helps us continuously improve our customer experience. We appreciate your patience and are thrilled you're happy with the final results. Thank you for choosing us!

March 20, 2024

Always great service Fast polite and efficient service Very helpful quick service, fast delivery of vehicle More

by chrisram1963
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 21, 2024 -

Grand Prairie Ford responded

Wow! This review makes our day! We strive to deliver on all these aspects, and it means a lot to hear we achieved that for you. We'll be sure to pass your compliments on to the entire team! Thanks again for choosing us, and we look forward to seeing you again soon for another speedy service experience.

March 20, 2024

The wait was a little long, but the service was great! The service guy was knowledgeable he kept me informed on what was going on with my vehicle. Great Service! More

by Kans123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to leave a review! We appreciate your understanding about the wait time and we're thrilled to hear that the service technician was informative and kept you updated. We strive to provide excellent service, and it's comments like yours that let us know we're on the right track. We hope to see you again soon!

March 19, 2024

Very timely, knew exactly what needed to be done, car looks like new afterwords Very friendly service More

by Chells20
Recommend Dealer
Yes
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Mar 20, 2024 -

Grand Prairie Ford responded

This review makes our day! Thank you for the amazing 5-star rating. We pride ourselves on being timely, diagnosing issues accurately, and getting your car looking its best. We'll be sure to share your kind words with the entire team.

March 19, 2024

It was great. Antonio kept me informed of my vehicles progress. He's a great customer service tech More

by J. White
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio
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Mar 21, 2024 -

Grand Prairie Ford responded

We're thrilled to hear you had a great experience! Thank you for the 5-star review. It sounds like Antonio did a fantastic job keeping you informed of your vehicle's progress throughout the service. Excellent communication is important to us, so we appreciate you recognizing Antonio's efforts as a great customer service technician. We'll be sure to pass on your kind words to him.

March 17, 2024

Very nice, fair Did a good job explaining features of the vehicle and warranty package More

by Dawnslovelylabs
Recommend Dealer
Yes
Employees Worked With
Preston
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi Dawn, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 17, 2024

The service was friendly. They answered my questions. They explained the trucks options and features. More

by Dawnslovelylabs
Recommend Dealer
Yes
Employees Worked With
Preston
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi Dawn, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 17, 2024

Very professional Very helpful An awesome dealership Great Good Very helpful Great place to get a vehicle More

by Csandra817
Recommend Dealer
Yes
Employees Worked With
Grace Larson, Grace Larson
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that Grace provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 17, 2024

We had the best person helping us. Mr. Jackie Mercer. Thank you so much Sir. More

by Joseh2513
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clarence Hutton
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi Jose, Thank you for your review. We are pleased to hear that Jackie provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

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