Grand Subaru

I bought my first Subaru this past weekend and Ashley made it painless. Thanks so much for everything. I love my new car. Ashely was informative, knowledgeable, and very speedy with the process. made it painless. Thanks so much for everything. I love my new car. Ashely was informative, knowledgeable, and very speedy with the process. More

After being in a terrible car accident last winter, I knew I needed a safer car so Subaru was the ticket. The dealership itself is easy to get to and very clean inside. Snacks and water bottles available knew I needed a safer car so Subaru was the ticket. The dealership itself is easy to get to and very clean inside. Snacks and water bottles available for you. I worked with Ramon and he was instantly friendly and helpful. Super easy to talk to - Not overbearing, condescending or pushy like the common stereotypes. Ramon was so chill and extremely patient with me. I wanted to make the right decision so it took us over the course of about a month and quite a few test drives for me to find the one! Seriously, I can’t believe he was so patient. He also made time for me even though I could tell he had a lot going on. Made me feel like I was important even though I still hadn’t committed to purchase. I’ll be back again when it comes time to get a new Subaru! Oh and also special shout-out to Brandon who helped make everything simple to understand at the end of the process. More

I have never had a car buying experience this easy nor with less hassle. Gab did a great job seeing to my needs for a car. He was great at pointing out the accessories most important to get me on the ro with less hassle. Gab did a great job seeing to my needs for a car. He was great at pointing out the accessories most important to get me on the road. Gab also responds quickly to questions, which I appreciate because of my schedule. Not only do I recommend Grand Subaru as an auto dealership, I highly recommend working with Gab to get the auto you want. More

Overall a great experience. Price was determined online before the fact, and all straight shooting when I was there. Excited to know there is a reliable dealer out there! before the fact, and all straight shooting when I was there. Excited to know there is a reliable dealer out there! More

Worked with Gabe Talpos on purchasing a 2021 Crosstrek. We had a great experience working with him - hassle free, quick to patiently responding to our questions, and fully transparent throughout. The ini We had a great experience working with him - hassle free, quick to patiently responding to our questions, and fully transparent throughout. The initial transaction of ordering the vehicle was straightforward. Within a day of the vehicle arriving, we were able to come in and pick up the vehicle with minimum time and effort, thanks to Gabe letting us know what documentation we needed to submit prior to pick up. More

I comparison shopped at 8 dealerships throughout May, 2021, including 3 Subaru dealers, 3 Toyota dealers, and 2 Honda dealers. I chose Grand Subaru because it wasted the least of my time and hyped least 2021, including 3 Subaru dealers, 3 Toyota dealers, and 2 Honda dealers. I chose Grand Subaru because it wasted the least of my time and hyped least about the chip shortage (the least amount of "you need to buy it NOW" crap). The internet sales manager, Gabriel Talpos, was responsive, concise, patient, and provided a degree of transparency that I couldn't find in the other salesmen/women. For 11 days, before, during, and post sale, Gabriel responded every one of our inquiries via email because he understood very quickly that we didn't want to be overwhelmed phone calls or texts. In person, Gabriel didn't assume the typical loquacious and loud salesmen persona. Rather, he respected our intelligence, answered our Qs honestly, and let us test drive an Outback 3 times to finally pull the trigger on it. He presented us different warranty options and didn't pressure us on any of it. He understood that an acceptable trade-in value was essential to our willingness to do business at Grand Subaru and made an effort to adjust the initially assessed trade-in value. Chelsea at finance was very helpful, thorough and funny. She explained every line item important to me in the pile of paper I had to understand before signing. She even walked me to my new car to make sure I could locate my owner's menu because she knew I felt nervous about everything as a first time Subaru customer. I was becoming allergic to old school dealerships in May, but Grand Subaru was a breath of fresh air. It's a dealership that's kept up with the times (hello, remote work/assistance/everything post 2020). It didn't insist that I be in person to get answers to the questions I wanted to ask. It got back to my first internet inquiry via email within a few hrs of my filling out their internet inquiry form. Napleton Subaru took 2 days. All Toyota dealers wanted in person Q&A and piled on high pressure tactics (we'll give you $200 more for your trade-in if you ask no Q and buy our MSRP+outrageous dealership fees Rav4 today). Schaumburg Honda manager arrogantly claimed that Hondas were supposed to be more expensive than Subaru or Nissan and that's the end of that (No discount offered till I pulled out Continental Honda discount). Dealers, learn from Grand Subaru, and understand that your customers' time is worth $ and they know how to research on this thing called Google. More

My wife and I came in looking for a new vehicle and met Chris. He was awesome and super honest with us. Altogether a pleasant purchase experience! Chris. He was awesome and super honest with us. Altogether a pleasant purchase experience! More

I had the best experience ever buying a new Forester. Jorge was the salesman and he was the best, I never look forward to shopping for a new car, but loved this dealership and the people there. I would n Jorge was the salesman and he was the best, I never look forward to shopping for a new car, but loved this dealership and the people there. I would not be as apprehensive about shopping for a car because of the amazing experience I had with Jorge. Al in finance was also great, cannot say one bad thing about this dealership and would recommend them to everyone. More

Honest, straight forward process. Offered additional options, but didn’t push. Got us in and out in a timely fashion when we came to pick up the car. options, but didn’t push. Got us in and out in a timely fashion when we came to pick up the car. More

I had a hassle-free, straight-forward experience working with Kiril! Before I even got to the dealership, he was very responsive via email. And once I went in for a test drive, he had the car ready and the with Kiril! Before I even got to the dealership, he was very responsive via email. And once I went in for a test drive, he had the car ready and the rest of the car-buying process went very smoothly. More