Grand Subaru

Afiza offered incredible customer service during our shopping experience. She answered our questions, but took it a step further to offer information about the vehicle regarding things that we had not t shopping experience. She answered our questions, but took it a step further to offer information about the vehicle regarding things that we had not thought to ask. She even helped us connect our phones the day after purchase and said we can reach out anytime for assistance. She is very good at her job. More

This was my second time getting a car from Grand Subaru and Drew made my experience more pleasant than the first! It was clear that he was very busy and made a point to check on his other customers withou and Drew made my experience more pleasant than the first! It was clear that he was very busy and made a point to check on his other customers without disrupting the process. He did not force me into anything I did not want to do but also got me into a new car for close to what I wanted! I have already told my colleagues of this experience and if they are looking for a new car to go see my new car guy Drew at Grand Subaru in Bensenville!! Thank you again brother!! More

Nealy Anderson was AHH-Mazing!!And these are the things Nealy Anderson was AHH-Mazing!! And these are the things that made a difference for me... I ended up working with Nealy. She was an a-z. One per Nealy Anderson was AHH-Mazing!! And these are the things that made a difference for me... I ended up working with Nealy. She was an a-z. One person from the internet, to sales, to delivery of the vehicle etc. Very smooth process. I liked not being handed off to other sales team members. Nealy, also offered texting to chat about the vehicle and any questions in her first communication. That was huge!!! Probably one of the biggest differences. She texted me like a person I met at a gathering, not like someone selling stuff. Like a new acquaintance l met, who just so happens to know details about cars I'm interested in. I felt at ease, and it was nice without the standard cheap-sales pressure. Nealy, was very knowledgeable about all of the vehicles we discussed, the package options for them, as well as about the inventory available at the time. Email can be a pain, and talking on the phone is not always an option, so her combination of text, phone and email was perfect! She didn't hesitate to disclose, MSRP, invoice & she cut to the chase on best numbers on several different models and even sent me a bill of sale to review before I even walked in the door. Nealy, had a no pressure demeanor, and yet maintained great, friendly, casual and comfortable communications via text, email and whenever we spoke over the phone. She was a person of excellence when we met in person as well. Also, I was able to get the exact vehicle window sticker, vin etc. & submit all my finance docs, IDs, & insurance cards with her online. I literally got to walk in, test drive, then sign the finance paperwork for the exact car we discussed. Nealy was fearless in her "showing of cards" & her forthright-nature quickly built trust and rapport with me. Extended warranty and other add on options were thoroughly explained and yet I felt comfortable to decline those options that were not a good fit for me. These discussions were completed without having the good rapport suffer as a result of my decision to decline. Even if another dealer offered the same car for less, I would have followed through with Grand because of the friendly, knowledgeable communications and the trust Nealy had built during our discussions. In fact, we literally had to drive right past the dealer where we purchased two previous Subaru’s, on our way to Grand. This is a wonderful dealership with great employees! We are so happy to have purchased our 3rd Subaru here!! More

Andrew was great to work with! Was very open and honest about all the options and made us feel very comfortable about making our purchase. We are loving our 2021 Forester! about all the options and made us feel very comfortable about making our purchase. We are loving our 2021 Forester! More

Super helpful and made the buying process go smoothly. They always had an answer for my questions and made sure my car was perfect before I left. They always had an answer for my questions and made sure my car was perfect before I left. More

My experience at Grand Subaru was great! All the staff were incredibly friendly. When my husband and I visited, they were very busy, but our salesperson, Matt (who was helping multiple customers at the sa were incredibly friendly. When my husband and I visited, they were very busy, but our salesperson, Matt (who was helping multiple customers at the same time), was very attentive and helpful. We never felt that we were being neglected! This has been the easiest and least stressful car buying experience I had! More

Overall my experience at this dealership was wonderful, Ashley in sales was more than helpful she worked with me to get a very good price on my Subaru! I am so thankful at her approach, she was warm and ve Ashley in sales was more than helpful she worked with me to get a very good price on my Subaru! I am so thankful at her approach, she was warm and very friendly. I would however like to warn people of Al Hassan, a member of their finance team, he accidentally included an extended warranty in my contract. After researching a bit, this man has attempted this among other deceptive business practices, to other people. Please, read the documents you are signing. I also recommend taking those documents somewhere quiet, they intentionally try and chat you up to distract you from reading, those contracts are thorough and explain everything! A common misleading practice is to extend your loan term and sneak in the warranty so that your payments stay the same...most people are content when they see the final numbers and don't stop to add everything up. Be careful out there. More

We bought a car from lou and it was one of the easiest experiences ever because he listened to what we wanted and helped us find the right car. He was low pressure. I would highly recommend experiences ever because he listened to what we wanted and helped us find the right car. He was low pressure. I would highly recommend More

I like the Subaru! Never would believe I would be driving one! My sales person was amazing! Everything went great!! Having such a wonderful experience!!! Thank you Matt Drwal! one! My sales person was amazing! Everything went great!! Having such a wonderful experience!!! Thank you Matt Drwal! More

It was such great pleasure to work with Ashley with our new vehicle purchase. We’ve been negotiating with other car dealers via emails for the price of the SUV but Ashley is the only one who gave us a fair new vehicle purchase. We’ve been negotiating with other car dealers via emails for the price of the SUV but Ashley is the only one who gave us a fair price. She gave us a no hassle no haggle honest price for the Ascent. She is not pushy like other salesperson that we’ve experienced. The transactions is so smooth that even when came to the dealer late in the evening we were able to drive the new vehicle before closing time. We will definitely recommend Ashley and The Grand Subaru to all our friends. More