Grand Subaru

Ramon was excellent. The buying process was smooth. Once we agreed on a price Ramon was constantly giving me updates on when the vehicle would arrive at the dealership and helped to expedithe the paperwork we agreed on a price Ramon was constantly giving me updates on when the vehicle would arrive at the dealership and helped to expedithe the paperwork process so we got delivery of the vehicle in a timely manner. More

I hated the car buying experience. When an accident totaled my car and I was thrust into “car buying xxxx”, memories of long hours at a dealership enduring the search for the right car, the uncomfortab totaled my car and I was thrust into “car buying xxxx”, memories of long hours at a dealership enduring the search for the right car, the uncomfortable negotiating and unlimited paperwork filled me with dread. The Outback came highly recommended and I explored it online which is how I met Chris Thomas. He quoted his best price which brought us to Grand Subaru for a test drive. When We arrived, he had the car ready, and could answer every question we had regarding the car. We decided to purchase. When we returned to pick up the car, I was amazed at how well the experience was orchestrated. Long story short, this was the best car buying experience I have ever had. If you want to avoid “ car buying xxxx”, contact Chris for a great car buying experience. More

We live in northern Michigan. We couldn't find A We live in northern Michigan. We couldn't find A Subaru Ascent in our state like we wanted. Our son who lives in The Chicago area suggested that We live in northern Michigan. We couldn't find A Subaru Ascent in our state like we wanted. Our son who lives in The Chicago area suggested that we check Grand Subaru. They had exactly the car we wanted. Everyone we worked with at Grand Subaru was exceptional. I have purchased many new cars in my 70 year history and never have encountered this quality of experience. Everyone we worked with was very knowledgeable, friendly, and left us feeling very comfortable with our purchase. Joe Lewicki spent several hours introducing us to the car and insuring we understood its operation. Al Hassan completed our paper work and explained every detail insuring we understood the purchasing options. We are completely satisfied with our new Ascent and the purchasing experience. More

Lou did what he promised to do, in the time he promised to do it in. My family and I decided to upgrade our current Subaru to the biggest model they had as our family had changed. In this time of COVID- to do it in. My family and I decided to upgrade our current Subaru to the biggest model they had as our family had changed. In this time of COVID-19 concerns, we really weren’t looking to spend much time: a) shopping around in person, b) haggle on pricing, c) drag the buying process out. We used TrueCar, Cars.com, Edmunds.com as well as Subaru’s homesite to pick out the vehicle we were looking for. My original Subaru purchase was at another dealership and I had a good experience there too, however, I didn’t want to drive 30+ miles in order to close and purchase our new vehicle. Initially, we tried making the purchase at a Subaru dealership much closer to our home. We actually test drove the vehicle at the other dealership, but the representative I had made contact with was not available to test drive with us at our scheduled time and he could not get any of his co-workers to assist us for some time. We finally test drove the vehicle about 20 minutes after our scheduled appointment time. We were made to feel as our business can be taken elsewhere. I then reached out to Grand Subaru and it was 180 degrees different from the other location. Grand Subaru provided a quote on a 2021 model though I was only shopping for a 2020. This was actually great. When I spoke with Lou, I told him what my expectations were and that I didn’t want to spend more than 90 minutes at the dealership, essentially just the time needed to go through the finance office. He confirmed that if I could fill out forms prior to my arrival and provide him with other necessary info, he could make it happen. Lou was direct and concise with his directions and requests. He was very prompt with my questions and any other replies. It was obvious that he wanted to make the sale but he didn’t make me feel like I was unimportant or less intelligent throughout the process. Within 48 hours, he had provided me with the necessary information and instruction so that I could show up to the dealership at our appointed time and close the deal. Linda, in the finance department, was also great with her time and efficiency. In the end, she understood my budget parameters and we were able to properly and promptly close the deal. Back in 2017, I had come to Grand Subaru to purchase my Outback but they didn’t have exactly what I was looking for. This time, they had the exact vehicle and they made me feel great about my purchase. HIGHLY RECOMMEND Lou and Grand Subaru if anyone is interested in purchasing a Subaru. More

Wonderful experience !!! All around seamless / helpful / Wonderful experience !!! All around seamless / helpful / accommodating and easy !!! Cameron Haque was very knowledgeable— and I did not feel pressur Wonderful experience !!! All around seamless / helpful / accommodating and easy !!! Cameron Haque was very knowledgeable— and I did not feel pressured or rushed in any way ! More

Working with Chris Thomas was a pleasure, He was professional and very knowledgable about the different vehicles and all the options. He made the buying experiance very painless, I would definitely professional and very knowledgable about the different vehicles and all the options. He made the buying experiance very painless, I would definitely purchase a vehical from him again. More

My sister and I worked with Joe Lewicki on the purchase of a 2020 Subaru. He was salesman extraordinaire. Joe answered all our questions easing any doubts we had and was very patient with me. In additio of a 2020 Subaru. He was salesman extraordinaire. Joe answered all our questions easing any doubts we had and was very patient with me. In addition, Joe worked very hard to get the vehicle from Michigan in one day as my sister and I had a very tight schedule. I would absolutely recommend Joe and Grand Subaru. More

Bob Swanson was easy and knowledgeable to work with regarding the car. Questions I had such as if car took premium or regular gas he found out for me. Highly recommend working with him. regarding the car. Questions I had such as if car took premium or regular gas he found out for me. Highly recommend working with him. More

Jeff made the car buying process extremely easy and stress free for me especially because it was my first time buying a new car and the fact that I lived in Tennessee. Everything was pretty much alread stress free for me especially because it was my first time buying a new car and the fact that I lived in Tennessee. Everything was pretty much already set up and ready before I even got to the dealership and it couldn’t have gone any smoother. Jeff was very professional and easy to communicate with whether it was over text, phone or email, he always responded rather quickly to me. I couldn’t have asked for a better experience! I will most definitely recommend this dealership to any friends or family who are in the market for a Subaru! More

Joe was kind and patient while I could not decide between two cars. He gave me all the information to make a very informative decision. Everyone was great to work with. two cars. He gave me all the information to make a very informative decision. Everyone was great to work with. More