Grand Subaru

Second purchase as great as the first Joe brings a genuine and personal touch to his job. He is a no pressure, no nonsense guy who puts you at ease throughout the process. This was my seco Joe brings a genuine and personal touch to his job. He is a no pressure, no nonsense guy who puts you at ease throughout the process. This was my second purchase experience with him and both were hassle free. I highly recommend Joe and Grand Subaru for your next car. Although Wendy Kaplan did not handle the sale she was kind enough to tutor me on the intricacies of the Ascent technology. More

Great car buying experience I had a great experience purchasing my first Subaru from Grand Subaru. It started via internet - True Car - with Lou Scapellato, who sent immediate I had a great experience purchasing my first Subaru from Grand Subaru. It started via internet - True Car - with Lou Scapellato, who sent immediately a detailed quote to me. After my first visit at the dealership test driving the car and looking at 2 different options to purchase a car I left and had to think about it. Lou was incredible helpful, knowledgeable and pleasant to deal with. There was no high pressure tactics from him and I appreciated that very much. A week later I returned and Lou introduced me to Afiza who took over from him since he had an appointment lined up. The car I was looking at a week earlier was sold in the meantime. Afiza worked with me and found the exact car I wanted and got it to the dealership. She spent a significant time with me explaining all the features of the car. She was very knowledgeable and helpful and made my car buying experience painless. I definitely would recommend Afiza to anybody looking to buy a new car. More

Customer-Focused Dealership Everyone at Grand Subaru was courteous, professional, and respectful of my time. I was interested in a very specific vehicle, had driven to their dea Everyone at Grand Subaru was courteous, professional, and respectful of my time. I was interested in a very specific vehicle, had driven to their dealership from out of state, and at no point in the purchase process did I feel like I was getting a run-around. I got a fair value for my trade-in, and overall I was satisfied with the purchase price I paid for the new vehicle. My salesman Cameron Haque was personable, and followed up well with everything from my initial internet inquiry, to my personal satisfaction after delivery. "Well worth the trip." More

After visiting over 20 dealerships in Chicago, I finally stumbled across Joe. He was by far the easiest salesperson to work with and incredibly helpful. I cannot recommend him highly enough. Joe is humble, stumbled across Joe. He was by far the easiest salesperson to work with and incredibly helpful. I cannot recommend him highly enough. Joe is humble, down to earth and offered me an excellent deal on a new Crosstrek. I’m so happy with my experience there! More

Trace was very helpful and friendly. We looked at several used cars. He was more than willing to help find the car that fit us best. used cars. He was more than willing to help find the car that fit us best. More

An Unfortunate Experience We bought a CPO car. The sales person said we would qualify for an APR of 1-2%. The original rate we were shown was 3.99%. The sales person came up We bought a CPO car. The sales person said we would qualify for an APR of 1-2%. The original rate we were shown was 3.99%. The sales person came up and said they previously told us 2, 3, 4% when discussing earlier. Then the rate went down to 2.99%. We looked at the car in the evening. When we looked at the car the next day at home it was very clear there were scratches and dents on the rear doors/body. Contacted the salesperson regarding this and another question, had my question related to the scratches and dents ignored and only answered after a specific follow up email and was told because we looked at the car and drove it off the lot they can't do anything. Also emailed the GM and that email was completely ignored. At the dealership we weren't shown the 152 point checklist for the car. The price was fine. More

Everything went very quickly. Matt was very nice and he explained me everything very clearly. If I buy a car again I would like to meet such a seller as Matt. Thank you explained me everything very clearly. If I buy a car again I would like to meet such a seller as Matt. Thank you More

They worked with me where they could and were respectable. The experience did not take to long and I never felt pressured into anything I didn’t want. I appreciate their help. The financing perso respectable. The experience did not take to long and I never felt pressured into anything I didn’t want. I appreciate their help. The financing person was also very helpful. More

Purchased 2020 Forester We just purchased our first Subaru, a 2020 Forester. We worked with Afiza and she was great,she was so helpful and nice from start to finish, she made We just purchased our first Subaru, a 2020 Forester. We worked with Afiza and she was great,she was so helpful and nice from start to finish, she made it a wonderful experience.She explained all the car features. Also worked with Al in finance and he too was helpful and pleasant. Thank you Afiza! Thank you Al! More

Quick and painless! Jeff and team at Grand made the experience as quick and painless as possible. We knew exactly what we were getting, no surprises! No pressure, no stre Jeff and team at Grand made the experience as quick and painless as possible. We knew exactly what we were getting, no surprises! No pressure, no stress. More