Grand Subaru

Friendly Accommodating No Hassle Atmosphere Wonderful car buying experience. Worked around our schedule and let us test drive by ourselves and did not push for the hard sell. Upfront about the Wonderful car buying experience. Worked around our schedule and let us test drive by ourselves and did not push for the hard sell. Upfront about the availability of our car and when finally was ready walked us through all the closing steps of buying the car. Follow up visit to discuss the car and options was fantastic. Very nice feature and service to have with all the gadgets on new cars. I would recommend this dealership to family and friends. More

2020 Outback Came back for my second Subaru as this dealer outclasses all others in the northwest of Chicago and southern Wisconsin. Joe Lewicki was the best and I Came back for my second Subaru as this dealer outclasses all others in the northwest of Chicago and southern Wisconsin. Joe Lewicki was the best and I am glad he was there for me again More

Good experience Recently I bought an Ascent at this dealership with Kiril as the salesperson. He was knowledgeable about the car, courteous and professional. He did h Recently I bought an Ascent at this dealership with Kiril as the salesperson. He was knowledgeable about the car, courteous and professional. He did his best to find the car I needed with the features I wanted to have. Very patient and polite. Thank you More

Easy & Enjoyable! Buying a car with Grand Subaru was actually enjoyable! Friendly staff like Afiza made the whole process totally transparent and efficient. This was m Buying a car with Grand Subaru was actually enjoyable! Friendly staff like Afiza made the whole process totally transparent and efficient. This was my first time buying a car, and I expected to feel intimidated or overwhelmed, but am so grateful to have had the opposite experience. Would highly recommend. More

Awesome new buyer experience. Quick and straightforward process on buying a new car. I Highly recommend this dealership if you're in the market for a brand new Subaru. Employees we Quick and straightforward process on buying a new car. I Highly recommend this dealership if you're in the market for a brand new Subaru. Employees were awesome and friendly during the whole new buyer experience. More

Worth driving 8hrs for! Twice now we have made the long drive to Grand Subaru to work with Brianna in buying our new Subarus. This trip for us from Mid-Michigan takes between Twice now we have made the long drive to Grand Subaru to work with Brianna in buying our new Subarus. This trip for us from Mid-Michigan takes between 3-4hrs depending on the Chicago traffic. Why? Well, while we have Subaru dealerships in our area, none of them compare to Grand Subaru. The pricing alone is worth it, but the customer service and personal attention every time pits them above all the rest. We plan to return again and again for our Subarus, and that drive ... Completely worth it! More

Amazingly positive experience My husband and I are extremely pleased with our entire purchase experience, from Brianna's prompt and courteous responses to our initial inquiry via e My husband and I are extremely pleased with our entire purchase experience, from Brianna's prompt and courteous responses to our initial inquiry via email, text and phone calls to her friendly, knowledgeable and very helpful attitude when we visited the Grand Subaru dealership. The buying process went even more smoothly than we could have anticipated. Thank you, Brianna, Brandon Metz and all the staff we encountered during our visits! More

Great experience buying a pre-owned Outback We found a car we were interested in online. When I called the dealership Afiza was incredibly helpful in answering all the questions we had on the ve We found a car we were interested in online. When I called the dealership Afiza was incredibly helpful in answering all the questions we had on the vehicle and reserving it for us. Throughout the process Afiza was very responsive and helpful, and she made buying this car a great experience. I would definitely recommend working with Afiza. More

Lack of enthusiasm They were great with being friendly and polite, as they should. They also did great work helping me work with a cosigner that was out of state. Howeve They were great with being friendly and polite, as they should. They also did great work helping me work with a cosigner that was out of state. However overall I feel they lack in communication, specifically with interactions that aren't face to face. If I sent an email it was not always responded to, or if I called and left a message I didn't always get a call back. Usually this isnt a huge deal but with an interaction where the sharing and understanding of information is crucial I felt like this was a flaw. I felt like there was time wasted that didn't need to be. It was a good experience for the most part, it just felt like there was room for improvement. More

Nealy was wonderful to work with I utilized the Costco Auto program to purchase a 2019 Subaru Impreza. Upon submitting my request for a 2019 Subaru Impreza, I was directed to Grand S I utilized the Costco Auto program to purchase a 2019 Subaru Impreza. Upon submitting my request for a 2019 Subaru Impreza, I was directed to Grand Subaru. I live in the far Western suburbs, so the location was not convenient for me. As a result, I simultaneously worked with the dealership where I purchased my previous Subaru. Nealy was, by far, the best sales person I have ever had through a new car purchase. Her communications during work hours and after-hours was fantastic and helped me streamline the process. The pricing she provided right out of the chute ended up being the bottom line price at the end, and her transparency with the process was exemplary. I actually complicated the process because I was double-checking all of the pricing matters with Costco advisers throughout the process. When it came time to discuss the 'extras' (extended warranty, maintenance plans, vehicle protection services), Nealy accepted my "no thanks" as the final word and did not pressure me or make me uncomfortable about declining the offers. From my experiences, that is a rarity. There is usually a hard sell on those items, and Nealy accepted my "no" as the final word. I highly recommend Nealy, and it is truly refreshing to work with such a great communicator and genuinely friendly person through an important financial decision! More