Grand Subaru

My experience was fantastic! They were very nice and helpful The reason I have gave Nicole and Chris a 5 star review is because they were very helpful and very kind enough to help me with things. The reason I have gave Nicole and Chris a 5 star review is because they were very helpful and very kind enough to help me with things. More

Knew what I wanted I knew what I wanted going in. There was minimal pressure to change, add on etc. Given the paperwork involved, it went smoothly. All in all very happy I knew what I wanted going in. There was minimal pressure to change, add on etc. Given the paperwork involved, it went smoothly. All in all very happy. More

Straightforward and smooth customer experience Matt Drwal provided incredible customer service throughout our leasing experience. He answered our questions thoughtfully, with a ton of knowledge abo Matt Drwal provided incredible customer service throughout our leasing experience. He answered our questions thoughtfully, with a ton of knowledge about our vehicle and the steps needed to lease it. We trusted what he said, and he was never pushy. We would continue to lease and purchase cars from Matt and Grand Subaru. More

Great focus on the customer experience Jeff was no pressure, pragmatic and answered everything we asked. The process was smooth and without surprises. I have purchased 8 cars in my life. Th Jeff was no pressure, pragmatic and answered everything we asked. The process was smooth and without surprises. I have purchased 8 cars in my life. This was the most comfortable and least conflict of any of those experiences. The dealership appears to keep the process streamlined and thoughtful at each point. Jeff took that further with details at each step being explained without being pressured. More

New Car Buying Made Easy Entire process was easy and stress-free. Initial e-mail contact was friendly and introduced salesperson (Jeff Schade). Follow-up e-mails and phone c Entire process was easy and stress-free. Initial e-mail contact was friendly and introduced salesperson (Jeff Schade). Follow-up e-mails and phone conversations were low-pressure and provided several options for my vehicle needs as well as all requested information. No questions went unanswered; if answer was initially unknown, Jeff would take a note and quickly get back to me with the proper information (usually same day, occasionally next day if needed to discuss with another dealer contact who was unavailable late in the day). Communication on day of actual purchase was very thorough to keep me apprised of status between sales and finance groups as paperwork was completed, signed, and all transactions were finalized. Communication and vehicle delivery checklist review on day of pick-up exceeded my expectations; Jeff went above and beyond to make sure the vehicle was in perfect condition and all my questions on vehicle features, accessories, etc. were answered promptly and to my satisfaction. All in all, this was an excellent vehicle purchase experience and I would recommended both Grand Subaru & Jeff Schade to anyone in the market for a new vehicle. More

Exceeded our expectations. Brianna Bartoli was really wonderful to work with. Buying a car is not really fun for us, but she made the process easy and seamless. And the person Brianna Bartoli was really wonderful to work with. Buying a car is not really fun for us, but she made the process easy and seamless. And the person who presented us with our finance package work with us and got us a fair deal. All in all a great experience to a grueling process. More

Good experience Staff was friendly, helpful, and not too pushy. Staff responded to emails immediately and answered all questions thoroughly. Quick and easy experience Staff was friendly, helpful, and not too pushy. Staff responded to emails immediately and answered all questions thoroughly. Quick and easy experience, would buy from here again. More

Fantastic Buying Experience! Matt Drwal at Grand Subaru was amazing! He was so responsive to my inquiries and gave me the pricing information without any runaround. I would defini Matt Drwal at Grand Subaru was amazing! He was so responsive to my inquiries and gave me the pricing information without any runaround. I would definitely buy from this dealer again. More

My first car experience This was my very first car purchase experience so it was scary to be honest. But the minute I stepped in the dealership I felt welcomed. The staff mad This was my very first car purchase experience so it was scary to be honest. But the minute I stepped in the dealership I felt welcomed. The staff made sure I got a good deal, decent rate, and went home happy with my new WRX. I live about an hour away but going to Grand Subaru is worth the trip and I see myself buying more cars from them in the future. Special thanks to Wendy and Al for their guidance and support. More

Car buying was a pleasure Our purchase began online with Nealy. She answered all of my email questions in a timely manner, and had great follow-up. We did a lot of research bef Our purchase began online with Nealy. She answered all of my email questions in a timely manner, and had great follow-up. We did a lot of research beforehand, and knew what we wanted. Nealy directed us to the dealer's large inventory and presented options through email. When we decided to purchase, we worked directly with Nealy to purchase the Subaru we wanted. She was clear and concise and a pleasure to work with. Though we feel we may have been able to get a better price for our trade-in, we feel we got a very good deal (below invoice) on the new Subaru. The entire process was completed in a timely manner and everyone treated us well. More