Grand Subaru

Interested in your business I chose to go the internet route. I couldn't have been more surprised by the personal service provided by this type of buying. I received prompt email I chose to go the internet route. I couldn't have been more surprised by the personal service provided by this type of buying. I received prompt emails and prompt calls when necessary. Nealy was great to deal with and made the transaction go smoothly. More

Not so much Went to look at the 2010 mazda speed 3 they have for sale and noticed marks on the roof of the car that were starting to bubble. Talked to the sales l Went to look at the 2010 mazda speed 3 they have for sale and noticed marks on the roof of the car that were starting to bubble. Talked to the sales lady, who was nice and helpful, and she assured us that they would fix it for the price they were asking for it. We left and came back another day and they told us that they fixed the roof and chips on the front bumper and hood. The person who did the so called "repairs" did a horrible job. The clear coat on the front bumper was hazy and looked like garbage and the roof was not fixed it was touched up with paint. The underlying problem with the roof is the rust that was starting due to the bubbling. After talking to the used car sales manager, who treated us like crap because we are in our early 20s, he said it's just bad business to fix the roof like that. So after being told one thing we were told another. They refused to budge on the price of the car even after they didn't fix the problems. Then we find out that there is only 1 key to the car and it would cost us around $250 to get a key and have it programmed. So he refused to go down on the price of the car because of the missing key and the cost to fix the roof even after we were told they were going to fix the problems for us. The sales person was nice and tried helping us but the used car sales manager was rude and arrogant to say the least. I work in the parts business so I have a very good idea of the cost on parts and labor and this dude just pulled crap out of his butt. They do not communicate with each other very well either, sales person said we can do $13900 before talking to anyone else and then the manager came back to us and said no they wouldn't go lower then $14000. Also do not leave a deposit in cash because they refuse to give it back to you in cash. They made us wait 5 days to receive a check in the mail after being told that we would get a call in no more than 2 days to come pick up our deposit. Overall not a good experience with this dealer and would not recommend anyone buy here. Also, if you're looking into the Mazda check out the roof closely I would hate for someone to get it with the crappy "fix" job and it start to rust in a year. More

Professional, Friendly and No Hassle We received the best price from the start, Chris was a straight shooter, which we truly appreciated. Not only was he very knowledgable and professiona We received the best price from the start, Chris was a straight shooter, which we truly appreciated. Not only was he very knowledgable and professional but also friendly and and accommodating. Chris made our whole experience feel so welcome, happy to now officially a part of the Subaru family! More

This is what a dealership should be. Me and my wife were planning to buy a new car but were a hesitant because of our previous experience with our last dealership. It was a horrible exper Me and my wife were planning to buy a new car but were a hesitant because of our previous experience with our last dealership. It was a horrible experience, we basically got ripped off and the customer service was poor. It was my first time to buy a car in the USA so I was still vulnerable to those sharks. Then I read on a review online that Grand Subaru was number 1 in customer experience and satisfaction. From the moment you walk in you will be greeted by friendly staff (given that it is not a Saturday). Btw, I got an online quote using truecar app and I received an email from many dealership and my gut feeling told me to go to Grand Subaru, and was never disappointed. The showroom was clean and there are lots of freebies so you don't get bored if you have to wait. Chris Czaja was our salesperson, and to tell you the truth, he is what a dealer should be. He was professional and friendly, from keeping you updated with email or phone calls to making sure you are comfortable with your buying experience. Excellent service, no hassle, no pressure, no BS, straight to the point. He is very well informed and also listens to what you want and need, even told a us a little bit of background from his WRX to switching to Outback because family is always first, and that is the reason we are buying a car because of our new born. We got ripped off of our first car purchase so from the start we were screwed from financial standpoint. I already knew that we are not getting our ideal budget because we are trading our used car and we still owed money from that. but, Chris told us that they will be doing everything to get us a good deal and they pulled through. To summarize it, if you are looking for a new car, go to Grand Subaru and get a Subaru. You are not only getting a great and reliable performing car you'll also get a great buying experience. If your'e lucky maybe Chris Czaja will be your dealer. More

Excellent service and friendly, caring staff My experience at Grande Subaru was better than expected. Nealy was caring and friendly and took the time to really find out what I needed. She made t My experience at Grande Subaru was better than expected. Nealy was caring and friendly and took the time to really find out what I needed. She made the car buying experience practically painless. Others I met on the day I picked up the car were also good to deal with. More

Great customer service and experience! We had an awesome car shopping/buying experience at Grand Subaru. Matt and Chris were very helpful throughout the entire process and made the vehicle We had an awesome car shopping/buying experience at Grand Subaru. Matt and Chris were very helpful throughout the entire process and made the vehicle purchase as hassle free as possible. They were both very knowledgeable about the vehicle and offered us an amazing price that no other Subaru dealer could match (we called 2 other locations). They were honest and extremely easy to deal with. We definitely recommend this dealership to anyone looking for a Subaru! More

Great experience It's my first time purchasing a car in US. Grand Subaru gave me a great price at the first time, which saved me a lot of time. And Nicole always answe It's my first time purchasing a car in US. Grand Subaru gave me a great price at the first time, which saved me a lot of time. And Nicole always answered my questions very quickly. In sum, it's a pleasant experience to buy car from Grand Subaru. More

Great Price Without the Hassle and Well-Informed Staff From the start I was offered I great price. I never felt rushed or pressured in the process. Nealy was able to answer all my questions and always avai From the start I was offered I great price. I never felt rushed or pressured in the process. Nealy was able to answer all my questions and always available both before and after I purchased the vehicle. The buying process was quick and easy, a very organized company with great customer service. More

Excellent Experience I had a great experience with Jeff Schade at Grand Subaru. Jeff was very patient with me and clearly answered all of my questions. He promptly respo I had a great experience with Jeff Schade at Grand Subaru. Jeff was very patient with me and clearly answered all of my questions. He promptly responded to my phone calls and emails during the weeks we worked together. When I came in to sign the papers for my new car the dealership was very busy and Jeff had multiple customers. Despite this, he still took the time to fully explain everything to me and keep me updated. Jeff understood what I was looking for and did not pressure me or make me feel uncomfortable. When I picked up my vehicle he took the time to go over everything with me. I highly recommend Jeff and hope to work with him again when it's time to purchase our next vehicle. More

Mike is unprofessional rookie and rude! I tried to buy a car from Mike. He offered me a low ball on my trade (which is a really nice car). He insulted me by telling me I had some attachment I tried to buy a car from Mike. He offered me a low ball on my trade (which is a really nice car). He insulted me by telling me I had some attachment to my car and then told me to go to Carmax. I have almost the highest credit rating available and was ready to make a deal. You're weak and insulting sales rep lost that deal for you. I will never do business with a company that treats combat wounded vets like this and has no tact. Stress free purchase...whatever. More