Grand Subaru

Great experience Everyone was very friendly. Jaff Schade was very sincere, helpful and knowledgeable. Although busy, he spent a lot time helping me during the whole bu Everyone was very friendly. Jaff Schade was very sincere, helpful and knowledgeable. Although busy, he spent a lot time helping me during the whole buying process, from coordinating airport pick-up to explaining hidden functions. He also provided great suggestions on accessories and options. Instead of trying to sell everything as many other dealers do, he not only telling us what we need, but also let us know what are not that useful. Thank you Jeff! More

"BUY HERE" I was very impressed with the sales staff, especially with Jeff. We ordered a WRX and he helped us through the whole process. He gave us updates, an I was very impressed with the sales staff, especially with Jeff. We ordered a WRX and he helped us through the whole process. He gave us updates, and even took calls at home. I highly recommend working with Jeff and his staff. I have helped people buy cars and I could honestly tell you that this experience was one of the smoothest and easiest to do. Keep up the great work and look forward to doing business with you in the future. More

Awesome Sales People This was a great experience. Nealy my salesperson was charming and so positive that we would walk out happy with our new car. Making a purchase like t This was a great experience. Nealy my salesperson was charming and so positive that we would walk out happy with our new car. Making a purchase like this is not as easy as it sounds but Nealy made it fast and easy. More

Flawless experience We were referred by Costco Auto Program. Matt Drwal contacted us that evening with information and pricing. We had an appointment with him the next We were referred by Costco Auto Program. Matt Drwal contacted us that evening with information and pricing. We had an appointment with him the next morning and selected a model and color. The dealership did not have the interior we wanted, but Matt Drwal soon found the car we wanted. We took possession of the car 4 days after we first met with Matt. At that time Matt spent almost an hour explaining and setting up the many features and the controls and setting up the many features of the Outback. We were very satisfied with the whole experience. More

Helped me get over my VW experience Chris Czaja was our internet sale man and was so friendly, helpful, sincere and genuine. He spent a lot of time with us and helped us navigate the tr Chris Czaja was our internet sale man and was so friendly, helpful, sincere and genuine. He spent a lot of time with us and helped us navigate the trade-in (a VW with a recalled Takata airbag) with compassion and without pressure. And because of his willingness to see us through this tough situation without pressuring us, we bought our brand-new Subaru Legacy. I would definitely do business with Grand Subaru again and Chris Czaja. More

Classic Sketchy Car Delearship. Was lied to multiple times, made appointments that were not kept. Never had the feeling that I was dealing with trustworthy people. Joe Haga of the fi Was lied to multiple times, made appointments that were not kept. Never had the feeling that I was dealing with trustworthy people. Joe Haga of the finance department, was incredibly rude and arrogant. He blatantly lied to me multiple times and at one point was told "I don't dictate things here" My credit was less than perfect, and the guy treated me like he was doing me a favor, despite the fact that they were going to make money off me. More

Great Experience Everyone we came in contact with was very friendly , That day we went to a couple of dealerships and at the end of the day we came back because this d Everyone we came in contact with was very friendly , That day we went to a couple of dealerships and at the end of the day we came back because this dealership is the best. They worked hard to get my financing approved, they even stayed after closing time to make sure that we have everything done. Never did I feel any pressure, it was like working with friends. Car buying can be very stressful, but our experience was fantastic! More

Went out of their way to find and deliver desired car Grand Subaru went to great effort to acquire the car I wanted such that it was worth flying into Chicago and driving the car home. Their price was hi Grand Subaru went to great effort to acquire the car I wanted such that it was worth flying into Chicago and driving the car home. Their price was highly competitive. The sales department was in constant contact with me and followed up immediately on my requests. Delivery of the car went smoothly, including the financials. A great amount of time was spent explaining the numerous features of the car. More

Interested in your business I chose to go the internet route. I couldn't have been more surprised by the personal service provided by this type of buying. I received prompt email I chose to go the internet route. I couldn't have been more surprised by the personal service provided by this type of buying. I received prompt emails and prompt calls when necessary. Nealy was great to deal with and made the transaction go smoothly. More

Not so much Went to look at the 2010 mazda speed 3 they have for sale and noticed marks on the roof of the car that were starting to bubble. Talked to the sales l Went to look at the 2010 mazda speed 3 they have for sale and noticed marks on the roof of the car that were starting to bubble. Talked to the sales lady, who was nice and helpful, and she assured us that they would fix it for the price they were asking for it. We left and came back another day and they told us that they fixed the roof and chips on the front bumper and hood. The person who did the so called "repairs" did a horrible job. The clear coat on the front bumper was hazy and looked like garbage and the roof was not fixed it was touched up with paint. The underlying problem with the roof is the rust that was starting due to the bubbling. After talking to the used car sales manager, who treated us like crap because we are in our early 20s, he said it's just bad business to fix the roof like that. So after being told one thing we were told another. They refused to budge on the price of the car even after they didn't fix the problems. Then we find out that there is only 1 key to the car and it would cost us around $250 to get a key and have it programmed. So he refused to go down on the price of the car because of the missing key and the cost to fix the roof even after we were told they were going to fix the problems for us. The sales person was nice and tried helping us but the used car sales manager was rude and arrogant to say the least. I work in the parts business so I have a very good idea of the cost on parts and labor and this dude just pulled crap out of his butt. They do not communicate with each other very well either, sales person said we can do $13900 before talking to anyone else and then the manager came back to us and said no they wouldn't go lower then $14000. Also do not leave a deposit in cash because they refuse to give it back to you in cash. They made us wait 5 days to receive a check in the mail after being told that we would get a call in no more than 2 days to come pick up our deposit. Overall not a good experience with this dealer and would not recommend anyone buy here. Also, if you're looking into the Mazda check out the roof closely I would hate for someone to get it with the crappy "fix" job and it start to rust in a year. More