Granite Subaru

The purchase experience was underwhelming. While I love the vehicle itself, it is unlikely that I would return to this dealership again. The salesperson was inexperienced and appeared to lack While I love the vehicle itself, it is unlikely that I would return to this dealership again. The salesperson was inexperienced and appeared to lack knowledge of the product. Interaction with the Finance representative was unimpressive with the typical attempts to up sell additional addons. Seems that the advanced work with Capital One Navigator was for naught. Post-sale support was even worse. Was promised a front license plate bracket two weeks later, I appear to have been forgotten. More

They were friendly, laid back, knowledgeable, accommodating, clean. Our saleswomen was able to answer my husband's questions. accommodating, clean. Our saleswomen was able to answer my husband's questions. More

Good but somewhat slow with no review of the inspection. I only expected an oil change with no tire rotation. However, it appeared they performed a rotation at no cost and the rep. said nothing.Confusing!! I only expected an oil change with no tire rotation. However, it appeared they performed a rotation at no cost and the rep. said nothing.Confusing!! More

I bought my Outback here and started servicing it there as well. There are closer Subaru service locations, but I have always had a great experience with Granite's friendly, knowledgeable staff that do gr as well. There are closer Subaru service locations, but I have always had a great experience with Granite's friendly, knowledgeable staff that do great work. More

I was greeted as I exited in the garage bay and introduced to Ernesto who walked me through what my day would look like. I was provided a quick tour and shown were the accommodations were. introduced to Ernesto who walked me through what my day would look like. I was provided a quick tour and shown were the accommodations were. More

This dealership is focused on making sure the customer understands all aspects of their purchase. I would recommend that the seller /dealership make sure they are knowledgeable with the process of regi understands all aspects of their purchase. I would recommend that the seller /dealership make sure they are knowledgeable with the process of registration as it pertains to customers with residence outside of theNH borders. More

As usual, wonderful service. Very polite & courteous associates. Speedy service as always. I would highly recommend Very polite & courteous associates. Speedy service as always. I would highly recommend More

Quoted a price for oil and filter change at $69. 99. Receipt reflected a much greater price and had to return to center for a refund of difference. Also paid for tire rotation-ok but tire pressures w 99. Receipt reflected a much greater price and had to return to center for a refund of difference. Also paid for tire rotation-ok but tire pressures were not all the same and they weren’t adjusted to the correct psi which I consider unacceptable since it absolutely makes sense to make sure all 4 tires were at the correct psi after rotating the tires. Lastly , I received a courtesy car wash and vacuum which was I feel was poorly done. It seemed like more of a rinse of water than a wash as I still had simple dirt on the hood. I can’t really complain since it was a courtesy wash but I feel it was subpar work. More

Originally Pete oversaw the discovery of the radio audio problem and search for a rebuilt amplifier. There were significant delays in finding one (5 weeks). Pete & Tim kept me informed of the progress or la problem and search for a rebuilt amplifier. There were significant delays in finding one (5 weeks). Pete & Tim kept me informed of the progress or lack of) during that time. When one was secured, Tim called and scheduled the installation that same day. More

I find the prices for repairs have become pretty expensive. Mainly if they are working on a transmission already, they will charge their full amount to flush transmission fluid at 599 dollars. most expensive. Mainly if they are working on a transmission already, they will charge their full amount to flush transmission fluid at 599 dollars. most places would charge you around 100 dollars for that service however since they are working on it already they just charge for the fluid. Another example is they will charge you an entire shop hour for someone to change a cabin air filter it takes longer to open the unsealed box than to put it in your glove box. If you have a list of things to do they charge you the full price of every item and a full hour of work even if the list is complete in an hour. They have you when it comes to the transmission as most places can't work on them. They also recommend work on time frames instead of if it needs to be repaired they told me for 60k miles I needed my entire suspension replaced still going strong and the tire place thinks I may need to change my stats when I get new tires. I have stopped using them for almost everything but transmission work. In fairness all Subaru dealers seem to operate the same. More