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Great Lakes Honda West

Elyria, OH

3.6
129 Reviews

823 Leona St

Elyria, OH

44035

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Showing 129 reviews

March 15, 2021

Aubrie Taylor ( Sales Consultant) was friendly, courteous and fun to work with. She did so much walking for me she broke her heal on one of her new shoes! 😉 Ryan ( Sales Manager) thanked me for my busine More

by Tjruff007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aubrie Taylor, Ryan Huang, Elijah Camara
Mar 16, 2021 -

Great Lakes Honda West responded

Thank you for sharing your excellent feedback with us! We can't wait to share your kind words with Aubrie, Ryan, Elijah all made your visit to Great Lakes Honda West such a memorable one. The pleasure was ours; congratulations on your new vehicle!

March 04, 2021

The salesman I went through was fantastic. He didn’t beat around the bush and told me exactly how it was. He was helpful and answered all of my questions very thoroughly. I ended up with a great deal on a gr More

by Alexis Sloan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Groff
Mar 05, 2021 -

Great Lakes Honda West responded

Alexis, thank you for taking the time to share your fantastic car-buying experience with Donald! Enjoy your new ride! Please do not hesitate to reach out to us, when we can work work with you down the road at Great Lakes Honda West.

March 04, 2021

Everyone was friendly and welcoming. They offered me beverages on a couple of different occasions and apologized over and over again for the long wait. From my understanding it wasn’t any of there fough More

by ted_adkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madison, Aubrie Taylor
Mar 05, 2021 -

Great Lakes Honda West responded

Ted, thanks for the positive review, and for letting people know about your recent visit with us! It's a team effort here every day, as we strive to provide our customers with the best service possible. Congrats on your new vehicle, and should you ever have any questions, please don't hesitate to ask.

February 22, 2021

Aubrie made my first car buying experience amazing! She was extremely patient and knowledgeable and helped me find exactly what I wanted. I highly recommend! More

by BCrawford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aubrie Taylor
Feb 23, 2021 -

Great Lakes Honda West responded

Hi there, thanks for the kind words with Aubrie and our team! We're glad to hear she's provided you with an amazing purchasing experience. Congratulations on your first new car! We hope you enjoy it!

February 21, 2021

The service agent Mike was great. Thank-you to Olivia for answering my first phone call and getting me the appointment to end my lease. More

by mars4527@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Olivia
Feb 22, 2021 -

Great Lakes Honda West responded

Thank you so much for taking the time to share your great feedback for Mike and Olivia at Great Lakes Honda West! We are super happy to know we could help you out and we look forward to the next time we can be of assistance with anything else.

February 21, 2021

This is my 5th Honda Accord and Joe was knowledgeable,courteous and took his time to explain all the updates . Recommend him highly . Mirza Baig More

by Mirza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Kuzemsky.
Feb 22, 2021 -

Great Lakes Honda West responded

Mirza, Congratulations on another Honda Accord! We will be sure to thank Joe for his outstanding care. Thank you for choosing Great Lakes Honda West for your automotive needs. Happy driving!

February 15, 2021

Cameron was awesome! Ended up being a quick no hassle deal. Fastest finance director experience ever. Lots in inventory, AND good deals - buy with confidence! More

by Melissa Winger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Feb 16, 2021 -

Great Lakes Honda West responded

Thank you for the feedback, Melissa! We are so pleased to see that Cameron's exceptional service made such a positive impression on you. Congratulations on your purchase; Great Lakes Honda West hopes to work with you again in the future.

February 15, 2021

I was treated with the highest level of courtesy and respect by Mr Groff. I could tell he would do everything he could to help me find and purchase a used car for my adult son and that he did! Because o More

by Donantone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Groff
Feb 16, 2021 -

Great Lakes Honda West responded

Hi Donantone, thank you for sharing your great review with Mr. Groff! We're so pleased to hear he treated you with the highest level of courtesy and respect. Congratulations to your son on his new vehicle! We truly appreciate your support and hope you consider us again.

February 08, 2021

Aubrie was amazing, she helped me soooo much with getting me into a brand new 2021 civic. I highly recommend this dealership! 12/10 amazing! More

by zsekletar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aubrie Taylor, Kat Walsh.
Feb 09, 2021 -

Great Lakes Honda West responded

Thank you for visiting Great Lakes Honda West! We will be sure to thank Aubrie for helping you get your brand new 2021 Civic. We can't wait to work with you again!

February 06, 2021

Always great service. Elle, Mike, and Mara did super handling my van. My mechanic was excellent. Sorry I did not get his name. He was very clear on why the problem with starting car happened and explai More

by Gary B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mara, Elle, Mara
Feb 07, 2021 -

Great Lakes Honda West responded

Hi Gary, thanks for the positive review and for letting people know about your recent visit with us! We can't tell you how nice it feels to hear that Elle, Mara, and Mike went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

Feb 07, 2021 -

Gary B responded

You are welcome. The mechanic also did a great job but I did not get his name.

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