Green Ford Inc.

GREEN FORD DOES NOT BACK UP THEIR WORD. !! HAD A WATER PUMP INSTALLED ON MY F-150, AND WHEN I PICKED UP MY TRUCK THE SERVICE ADVISOR TOLD ME THE WATER PUMP HAS A LIFETIME WARRANTY, and yea !! HAD A WATER PUMP INSTALLED ON MY F-150, AND WHEN I PICKED UP MY TRUCK THE SERVICE ADVISOR TOLD ME THE WATER PUMP HAS A LIFETIME WARRANTY, and years latter it failed, WHEN I ASKED ABOUT THE LIFETIME WARRANTY THEY COULD NOT RECALL SUCH A WARRANTY. I GUESS THE OLD SAYING IS CORRECT, GET IT IN WRITING. !! ☹️👎 More

Great experience! A little mixup on Being provided a bed mat for my new truck but Green Ford made it right! Thanks! A little mixup on Being provided a bed mat for my new truck but Green Ford made it right! Thanks! More

Tyler was great to deal with ! His communication with me through my entire service process was excellent ! His communication with me through my entire service process was excellent ! More

This is the best experience that we have ever had and will be purchasing from them again. 100% recommend. will be purchasing from them again. 100% recommend. More

Ashley and Anna are the best! Great to work with. Green Ford is great. Bought a new car there in 1989, moved to Florida for 25 years, back in 2014. Been going there for service wo Great to work with. Green Ford is great. Bought a new car there in 1989, moved to Florida for 25 years, back in 2014. Been going there for service work since 2018 for 2 Mustangs, an F-150 and a GT 500. More

The service advisor was extremely courteous and very professional. The truck was finished in a timely fashion. professional. The truck was finished in a timely fashion. More

Very disappointing experience with the Josh Oldham, service adviser at Green Ford. Communication was non existent, updates didn't happen, and I was lied to about the diagnosis claim being filed with my service adviser at Green Ford. Communication was non existent, updates didn't happen, and I was lied to about the diagnosis claim being filed with my CSP. I expected better customer service and transparency throughout the process. Unfortunately, this experience has left me with little confidence in FORD CSP, much less the service you are supposed to receive with a continued service plan. More

Excellent service at Green Ford. My vehicle's maintenance was done quickly and without any complications. The entire team proved to be very honest, capable, and attentive to detail. My vehicle's maintenance was done quickly and without any complications. The entire team proved to be very honest, capable, and attentive to detail. I will definitely trust them with my car again in the future. More

Very friendly, highly experienced maintenance group I will always have our vehicles serviced there. Also the facility is very well maintained. will always have our vehicles serviced there. Also the facility is very well maintained. More

I brought my company vehicle in on June 1st for an A/C repair after scheduling the drop-off on May 29th. We were quoted roughly 2 days for the repair. A week and a half later, one of my team members stopp repair after scheduling the drop-off on May 29th. We were quoted roughly 2 days for the repair. A week and a half later, one of my team members stopped by for a status update and was told the vehicle had not been worked on yet. Not once during that time did anyone from Green Ford contact us with an update. During this time, my company has been paying out of pocket for a rental vehicle every day since drop-off. That would be enough for a one-star review on its own. But there's more. Following our drop-off, a service adviser contacted a mutual customer of mine and theirs using information pulled from Green Ford's customer database. This person had no involvement in our repair, the only connection was that he's also a Green Ford customer. She called him to make a personal complaint about me. That is no way to use any customers information. I filed a formal complaint with Green Ford's customer relations department and was told the matter would be reviewed. I have received no follow-up regarding this issue. I've done business here before and received little to no communication, picked up the vehicle and they completed unapproved work and waited over an hour for them to locate my keys. I've never complained about these things and tried to give them grace but what I got with that grace was a vehicle that sat untouched for nearly a month, zero communication, unnecessary rental costs, and a privacy concern serious enough to require a formal complaint and once again its been crickets from anyone at Green Ford. I'll update More