Green Ford Inc.

Not Happy With My Experience I have purchased two cars from Green Ford in the past and had great experiences. This time, however, was not an experience I wish to repeat. I reached I have purchased two cars from Green Ford in the past and had great experiences. This time, however, was not an experience I wish to repeat. I reached out ahead of my visit and plainly stated what range I needed my payments and what I was looking to purchase. Someone contacted me and said they could help me with what I needed. I went to the dealership on a Monday evening and the price was above what I had said I wanted. When I wasn't happy with the payment presented I was told if I couldn't afford that payment then most likely I couldn't afford the payment I was asking for originally. Feeling insulted, I left. I got a call from them saying they found something that may work. I went in the following Tuesday after work and spoke with a different salesman. I test drove the car and it seemed fine. It had a tremble when you mashed the brakes. I commented on it. Our salesman insisted he didn't feel anything. He preferred to speak to my husband instead of me even though I was the one purchasing the car. Once we looked at the car in the dark we noticed a headlamp was out. The salesman arranged to have it fixed and to have it cleaned up since the cleaning crew had left for the day. I was to bring it back and leave it for the weekend to be cleaned and the headlamp fixed. I dropped it off that Saturday. Picked it up late Monday evening. The headlamp was fixed but it was not cleaned as promised. The dealership cleans up any car they sell. Well, except for mine I guess. The salesman also said he would ask the service department to check out the tremble while they were fixing the headlamp. It was not looked at. When I mentioned it again the salesman said. I can't help you the car was sold as is. To top it off on the way home the airbag malfunction message came on! I spoke with someone who called me to check on my experience about all of these issues and was told the manager would love to speak to me but he was tied up in meetings. I reached out through email and was told I would get a call at a specific time but no one ever called. It is sad to say but I will never buy from Green Ford again and I will definitely not recommend it to my friends and family. The whole experience left me feeling like I was tricked and cheated into buying a car that I will pay on for four years that most likely will break before it's paid for. I am not pleased at all with Green Ford. More

easy, professional, superior communication This work was routine maintenance on a 10 year old Lincoln car. As usual, the work performed was thorough and prompt. I was kept informed of progress This work was routine maintenance on a 10 year old Lincoln car. As usual, the work performed was thorough and prompt. I was kept informed of progress and the work was completed a little sooner than first predicted. This dealership is a great place for service done right by technicians who care using quality FoMoCo parts. No, I'm not a Green Company shill, just a well-satisfied customer. More

Customer service at green lincoln Green lincoln is the only place I would get my vehicles serviced at. Tim pegram is the best at getting you in and out Everyone is very friendly and Green lincoln is the only place I would get my vehicles serviced at. Tim pegram is the best at getting you in and out Everyone is very friendly and knowledgeable . More

Relieved Amber light came on while driving home. Caused great worry. Over an hour drive home. Appointment made. Issue identified. Issue resolved. Work done w Amber light came on while driving home. Caused great worry. Over an hour drive home. Appointment made. Issue identified. Issue resolved. Work done while I waited. More

Will continue to return for all my vehicle needs. I will continue to come back to Green for all my business and personal vehicle needs. I can’t say enough good things about Jeremy and Wiley. They answ I will continue to come back to Green for all my business and personal vehicle needs. I can’t say enough good things about Jeremy and Wiley. They answered all my questions and worked with me to meet every need I had. More

Excellent 360 degree service From greeting by receptionist to last goodbye Green Ford made us a loyal customer. Kim’s sales manager was a key. Transaction went exceptionally smoit From greeting by receptionist to last goodbye Green Ford made us a loyal customer. Kim’s sales manager was a key. Transaction went exceptionally smoith More

Mickey is the man! First time at Green Ford service center. Mickey was very helpful and knowledgeable. He really went the extra mile in coordinating the excellent job First time at Green Ford service center. Mickey was very helpful and knowledgeable. He really went the extra mile in coordinating the excellent job on our son’s car. Mickey is a real asset fir Green Ford! More

Great experience professional staff Treated awesome on a Monday morning with no appointment. They took control and sent me on my way not even 10 minutes late to work. Treated awesome on a Monday morning with no appointment. They took control and sent me on my way not even 10 minutes late to work. More

Poor Service My truck was dropped off Sat, due to a dash light warning, had an appointment for 8am Mon, Tuesday I called several times to find out what is going on My truck was dropped off Sat, due to a dash light warning, had an appointment for 8am Mon, Tuesday I called several times to find out what is going on and when I was finally able to connect I was told about the $500 O2 sensor, it was replaced and the truck was picked up at 1pm Wednesday, within an hour of pickup the light came on again. Redelivered the truck Wednesday afternoon. Thursday I called several times finally another service person relayed that they still didn’t know what was going on. Now it’s Friday, I need my truck and I can’t get anyone to help me. More

80K Checkup Service personnel, technician and office employee were all extremely kind and professional. The issues with my vehicle were all addressed with no pro Service personnel, technician and office employee were all extremely kind and professional. The issues with my vehicle were all addressed with no problems. I have never had a bad experience taking my vehicle into Green Ford for service. More