Green Ford Inc.

Recall work messed up my car I took my 2013 Ford Focus to Green Ford in Greensboro, NC on Tuesday, September 17, 2019 for the most recent recall I was notified about by mail conce I took my 2013 Ford Focus to Green Ford in Greensboro, NC on Tuesday, September 17, 2019 for the most recent recall I was notified about by mail concerning the Powertrain Control Module (PCM) not being updated as intended. This could result in the Canister Purge Valve (CPV) malfunctioning, possibly causing excessive vacuum in the fuel vapor management system. Let me make it clear, the car was not having any issues at all before scheduling the recall work. I was only trying to be proactive since I was notified by Ford that my vehicle could be affected. I picked it up the same day, and although the car was NOT having any issues prior to taking it in for the recall work, it immediately began stalling and the engine light came on. I called them and took it back on Monday, September 23 (because they were too busy to look at it before then) and the same problem happened AGAIN after picking it up a second time. I took it back to them again on Wednesday evening, September 25. They called today Thursday, September 26 and told me that the problem is not with the recall, but rather the catalytic converter and it will cost $1400 to fix. Of course I’m not happy about this phone call at all because, like I said, the car had NO issues before taking it in for the recall work and being told it was “coincidence” the problem started immediately after the recall work and that it not having issues before is my “perception” of the situation. Also, the OBD codes do not and have not indicated anything wrong with the catalytic converter or O2 sensor... The code that has been registering is U0140 - lost communication with body control module. As a result of the way I’ve been treated, I will be filing a complaint with the Better Business Bureau. This will be the last Ford I ever own and I will drive to another state before I ever trust Green Ford Service department with anything I own. More

Happy As usual, the service on my Mariner went well with out any problems. The car was ready in about 45 minutes from the time I arrived. Car was clean in As usual, the service on my Mariner went well with out any problems. The car was ready in about 45 minutes from the time I arrived. Car was clean in the inside with no extra hand prints. Great Service! More

Failed service Brakes failed after 1 day issue was not addressed until 6 days later after I called 2 times they not sure what it is and won't have brake calipers fo Brakes failed after 1 day issue was not addressed until 6 days later after I called 2 times they not sure what it is and won't have brake calipers for another 6 days unheard of to me disappointed customer More

The work was terrible. I had a coupon for a deal call the “works” which is tire rotation multi-point inspection and a oil change from the looks of it all I got was a oil cha I had a coupon for a deal call the “works” which is tire rotation multi-point inspection and a oil change from the looks of it all I got was a oil change the multi-point inspection was very incorrect because I’m having problems with my car and wanted to identify it do I can get them fixed but from the looks of the paperwork my car is completely fine and don’t need any work at all and I know that’s not true. More

Very friendly, very efficient I had to make a first-thing-in-the-morning appointment to drop off my car for a recall repair. I was checked in, got my loaner vehicle, and on my way I had to make a first-thing-in-the-morning appointment to drop off my car for a recall repair. I was checked in, got my loaner vehicle, and on my way to work all within 10 minutes of the doors opening. Picking up my car at the end of the day went just as smoothly. Everyone who helped me was friendly and knowledgeable as always. I've been going to this location for service for 5+ years and will definitely continue to do so in the future. More

Easy from start to finish The entire process was easy and completed in a timely manner. Kimberley was very helpful with a test drive and the initial purchase process on a hot S The entire process was easy and completed in a timely manner. Kimberley was very helpful with a test drive and the initial purchase process on a hot Saturday. More

More car for my money Ronda and Bob were great to work with. They provided more car than I thought I would get for the price range I was in. Very satisfied with my experien Ronda and Bob were great to work with. They provided more car than I thought I would get for the price range I was in. Very satisfied with my experienced. More

Excellent salesman Our salesman was great. He continued to help even after the sale. Will go back in the future when we’re car shopping again. However I do not like the Our salesman was great. He continued to help even after the sale. Will go back in the future when we’re car shopping again. However I do not like the negotiating process were salesman has to go in locked bull pin to talk with management. Would have left with out buying but stayed because Anthony was so helpful and considerate. More

Oil change Always does a great job. Ashley is a great service advisor. I have used Green Ford for over 13 yrs on my 19 yr old F150. It still runs great and has b Always does a great job. Ashley is a great service advisor. I have used Green Ford for over 13 yrs on my 19 yr old F150. It still runs great and has been used for several 250 mile trips in the last few months and still runs at 70mph very reliably thanks to Green Ford More