Green Ford Inc.

Just okay They did a good job getting me in and out. There was grease left all over my passenger seat and the floor was covered with things left from my glove b They did a good job getting me in and out. There was grease left all over my passenger seat and the floor was covered with things left from my glove box. :(. The procedure for picking up my car was difficult and I gave my key to the wrong person. I didn’t know the difference between a car attendant and a car seller. Very confusing. More

Easy buying experience This was my first time ever buying a brand new car and the experience was made extremely easy thanks to all those who were helping me. Richard was so This was my first time ever buying a brand new car and the experience was made extremely easy thanks to all those who were helping me. Richard was so kind and helpful and super informative. He was able to walk me through everything and made sure I had all the answers. Dustin explained very well a lot of information that may seem overwhelming but was necessary. I would definitely recommend this dealership to friends and family. More

Best car buying experience in 40 years By far the best car buying experience in my life time. Staff was great and reasonable. Paper work was as streamline as possible. Thanks for a great By far the best car buying experience in my life time. Staff was great and reasonable. Paper work was as streamline as possible. Thanks for a great transaction. More

Horrible Service I dropped my car off to Green Ford in June 20th and just received it back on June 27th. If I didn’t make phone calls for updates on my car it would st I dropped my car off to Green Ford in June 20th and just received it back on June 27th. If I didn’t make phone calls for updates on my car it would still be sitting up there. I still don’t even know the details on the repairs because no one will tell me anything. They keep transferring me to Ashley who doesn’t answer the phone and just brushed me completely off..... I would not recommend Green Ford to anyone, and I will never take my car back. The service is horrible. I must say that the lady that filled out the paperwork for me to get a loaner was AMAZING!!!!!! She deserves 5stars, but everyone else gets a 0 More

Good work Full explanation of service needed and costs involved. Dropped my car at 8 am and they had to keep it until the next day- that was the only inconven Full explanation of service needed and costs involved. Dropped my car at 8 am and they had to keep it until the next day- that was the only inconvenience. Wanted it all done in one day, hence the early drop off. Service completed as agreed and total cost was as estimated. Appreciated the call when they found additional repairs needed. 100,000 mile service. Ready to drive my next 100,000 miles! More

No complaints at all Called ,got appointment, service dept. PERSONEL was prompt,courteous,I was HAPPY that there were no repairs needed,this is the service which is what a Called ,got appointment, service dept. PERSONEL was prompt,courteous,I was HAPPY that there were no repairs needed,this is the service which is what all customers want when having their vehicles serviced. More

Best customer service Outstanding customer service. Any problems have been addressed in a timely manner and been approved by me before leaving the dealership. Would recomme Outstanding customer service. Any problems have been addressed in a timely manner and been approved by me before leaving the dealership. Would recommend this dealership!! More

Extraordinarilly good service My problems were quickly and professionally resolved !the customer service representative was very friendly and knowledgable and solved my problems wa My problems were quickly and professionally resolved !the customer service representative was very friendly and knowledgable and solved my problems way ahead of schedule ! Thanks so much ! More

Left feeling overcharged A service was added and charged to me without my consent. However it was removed when I pointed it out. The oil change and cabin filter costed more A service was added and charged to me without my consent. However it was removed when I pointed it out. The oil change and cabin filter costed more at this facility then it would have costed across the street at the Lincoln dealership quick Lane owned by Green Ford. I pre priced this when I bought a battery there the month before. When I pointed this out after being told the total of my bill, I was told that car technicians worked on my car at the Ford Service Center. This makes me wonder who works on the cars at the Quick Lane across the street. I was then informed that the Quick Lane across the street (probably own by Green) is a national chain. I understand this and pointed out they also had Quick Lane on the store sign on the front of their facility. Also when I drove my car into the service center and turned my key over to the attendent the attendent wrote down what extras I wanted then asked me if I wanted my tires rotated. I asked him the cost and was told it would be $10.00 extra. According to my bill this is included in the price of the oil change and makes me wonder what the $10.00 charge was for at the end of my invoice. My advice, do your homework on pricing and don't assume just because a facility across the street and owned/managed by Green Ford that the pricing will be the same at all Green Ford facilities. More

Pleasant and caring I took my car for a regular service checkup and a state inspection. I have just moved back to Greensboro after 34 years, went back to Green Ford and f I took my car for a regular service checkup and a state inspection. I have just moved back to Greensboro after 34 years, went back to Green Ford and found a friendly and welcoming service staff. I cannot remember all the names of people I was in contact with, but they were all courteous, and helpful. More