Green Ford Inc.

Passenger air bag replacement While having the passenger air bag replaced, the bezel around the gear lever was damaged. The service manager questioned this and waited for me to acc While having the passenger air bag replaced, the bezel around the gear lever was damaged. The service manager questioned this and waited for me to accept it as is. I didn’t and he and his supervisor said they would order one and call me. They didn’t call so I called and was told the part was in stock. On arrival the service manager said maybe 10 words to me. The most unhelpful unfriendly customer service I have experienced and I work in customer service. More

Not pleased with Ford Took my car in for airbag recall Sunday night and was called at 3 to say it was ready. A gentleman got my car and when I got in the airbag light was o Took my car in for airbag recall Sunday night and was called at 3 to say it was ready. A gentleman got my car and when I got in the airbag light was on So I drove to service entrance and told the man that was assigned to my car at service in the entrance. He kept asking was the light on when I brought it in I said no he asked about 3 times he said ford won’t pay if light is not part of the replacement of airbag I said sir the light was not on. I sat an hour and half after I told my ride that the gentleman had gone to get my car. I didn’t see the gentleman that got my car earlier the man that I gave my key to at service just came out gave me the key didn’t say anything about the problem. So I had to beep my key to find my car and I’m in a boot from having foot surgery. Very disappointed. More

Overall good experience. Cameron was awesome & answered every question I asked w/o hesitation. He was very helpful in teaching how to operate the car and the new Bluetooth fea Cameron was awesome & answered every question I asked w/o hesitation. He was very helpful in teaching how to operate the car and the new Bluetooth features. He also pointed out and explained other features on the car. He was very patient with me & I can be tough. lol More

Computer service. I had the computer fail in my F-150, the new computer had to be ordered. The part didn't arrive until the next day, the service tech got it done. Th I had the computer fail in my F-150, the new computer had to be ordered. The part didn't arrive until the next day, the service tech got it done. They all did a great job. Ashley Isley was my service rep., great communication and top notch service. More

Very friendly people Kerry What is my sales man and he was great actually end of service department he is a great and smart young lady that’s the only reason that I come t Kerry What is my sales man and he was great actually end of service department he is a great and smart young lady that’s the only reason that I come to the dealership for them to people great and friendly people at Green Ford More

Fixed but disappointed Took a couple of days to determine the issue with my truck. I called Friday afternoon and had to leave a message and never received a call back. Picke Took a couple of days to determine the issue with my truck. I called Friday afternoon and had to leave a message and never received a call back. Picked up truck Monday afternoon and nobody ever went over the bill or explained what was done other than replacing the fuel pump. Had a question about a extended warranty and towing that was never answered. Disappointed after spending over $1000.00. More

Didn't get fixed. My engine turned off 3 times while I was driving. They made repairs but the next day it happened again. I called in and was suppose to get a call back My engine turned off 3 times while I was driving. They made repairs but the next day it happened again. I called in and was suppose to get a call back but it was never returned. I expect a loaner when I bring it in again. More

waste Of my time I have taking my truck back 3 times due to truck pulling to right I don’t feel as they drove my truck after doing the front wheel alignment I have taking my truck back 3 times due to truck pulling to right I don’t feel as they drove my truck after doing the front wheel alignment More

2004 Ranger check engine light The check engine light came on, so I went to Green Ford for service. They provided a shuttle service to my house and back so I wouldn’t have to wait w The check engine light came on, so I went to Green Ford for service. They provided a shuttle service to my house and back so I wouldn’t have to wait while the service to be done. The personnel were friendly and polite. Overall my experience was excellent. I have no complaints whatsoever. Thank you. More

Business as usual SMILE it’s not that hard. I understand that the service department is busy all day and it gets a little hectic but everyone seems stressed. SMILE it’s not that hard. I understand that the service department is busy all day and it gets a little hectic but everyone seems stressed. More