Greenway Kia North

Great communication and fast service! Patrick was great he kept me informed on my car's progress and my options for add ons. Patrick was great he kept me informed on my car's progress and my options for add ons. More

Linda was absolutely excellent! We had to bring our 3 year old on the first day we were in the dealership, and she was so kind with him. She brought snacks and coloring pages / penc We had to bring our 3 year old on the first day we were in the dealership, and she was so kind with him. She brought snacks and coloring pages / pencils as well. When we had an issue with the sales staff treating us rudely, she was very attentive to the situation and to our concerns, especially after observing the whole situation in which the manager was raising his voice and calling us difficult for asking questions to understand the credit application process. I feel like she genuinely cared and received our concerns with the poor treatment well. She would be great in a management position and is exceptionally well suited for customer service. Thank you, Linda! More

Salah was absolutely excellent! He was friendly, personable, and extremely knowledgeable. He made the financing portion easy and as fast as could be expected, in spite of the softwa He was friendly, personable, and extremely knowledgeable. He made the financing portion easy and as fast as could be expected, in spite of the software not transferring all of our info from the front of house to his system properly. He was not pushy, and he explained everything well without trying to change the agreed upon terms or add any unwanted items. We were very satisfied with his help. We wish the infuriating sales portion of our experience had been more like working with him. More

Hicham came over to us after our sales associate was unable to answer our question. We wanted to understand the way that our credit application was being submitted, and the only answer that he could giv unable to answer our question. We wanted to understand the way that our credit application was being submitted, and the only answer that he could give, was to repeat multiple times, that "this is just the way we do it." When we explained that we wanted to understand why it could not be filled out the way that we preferred, not just to be told the same unhelpful response over and over, he became annoyed, told us we were being difficult, and said that we were trying to tell him how to do his job, before standing over me, raising his voice, and then storming off without saying anything. Another young sales associate, Micheal came over, said he knew exactly what we were asking, and helped fix the issue, simply, in about 30 seconds. The reason we are giving 2 stars vs. 1 star is that Hicham later apologized for the way he rudely responded to our simple question. We will never deal with a Greenway Kia for sales, service, or otherwise after our experience and have let everyone we know about the awful experience so that they do not make the same mistake. The only reason we completed the sale without walking out was that we dreaded the thought of having to go through the entire 10 hour process again. More

We had the worst experience with Cham and found her to be rude and unprofessional. She did not have the vehicle available, which we had called and texted about twice prior to our arrival to confirm its avail rude and unprofessional. She did not have the vehicle available, which we had called and texted about twice prior to our arrival to confirm its availability, and then acted surprised when we didn't want the color she had shown us. She also was unable to answer basic questions and became annoyed that we were asking, telling a sales manager we were difficult because we were asking questions about the fees and paperwork, rather than just blindly agreeing to everything she said. We will never do business with a Greenway Kia again after our experience here with her. More

Even when the delearship wanted to charge me the repair of the car I was trying to trade, everything worked out at the end, and I got a great deal. I appreciate the help of David (the manager) and Gemoi, w of the car I was trying to trade, everything worked out at the end, and I got a great deal. I appreciate the help of David (the manager) and Gemoi, who all the time was willing to help and find the perfect fit for me. More

I scheduled basic maintenance—an oil change and tire rotation—at Greenway Kia as an on-site wait appointment, only to be told upon arrival that it would take 3 to 4 hours. Having managed service departm rotation—at Greenway Kia as an on-site wait appointment, only to be told upon arrival that it would take 3 to 4 hours. Having managed service departments, springing that kind of backlog on a scheduled customer is unacceptable. Communication was nonexistent. The promised text updates never came; my wife had to call to find out the car was ready, and the automated "done" text pinged after we were already home. To cap it off, they called the next day asking to book the exact service they had just completed. Between the internal disorganization and an equally underwhelming sales experience, I cannot recommend them. More