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Brian Jones
Brian Jones at Greenway Kia West

Brian Jones

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.8
220 Reviews
4.8

220 Reviews

Write a Review

220 Reviews of Brian Jones

May 10, 2026

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Employee Rating

Always taken care of with friendly and professional attention from Brian, Bret, Tony, and the whole staff. More

by phil.zizza
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy, Tony Nguyen

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May 09, 2026

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Thanks to Tony and Mark the whole team always looking out for me and everyone is very nice and takes good care of my car Thsnks Kia More

by Ayonna
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Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy, Charles Ward, Jesse Martins, Tony Nguyen

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April 30, 2026

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I originally bought my optima there and years later found out about the engine failure issue. It was taken care of quickly and easily. More

by JAKIEL_1
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Yes
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April 24, 2026

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Arrived at 8am to have two recall done and was out of there by 9:15! Record time ! More

by tmbenner08
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

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Apr 28, 2026

Greenway Kia West responded

We are pleased to hear that your recall service was completed in record time at Greenway Kia West. Our team in Orlando is committed to providing efficient and professional service for all of our guests. We look forward to seeing you again in Winter Garden for your next scheduled maintenance visit. Joel Hernandez Service Manager

April 24, 2026

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Waiting time was shorter than quoted. Waiting area was quiet and clean. Brian was extremely personable and accommodating. More

by Nleggett85
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

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Apr 28, 2026

Greenway Kia West responded

We are pleased to hear that your waiting time was shorter than quoted and that you enjoyed our clean facility. I will be sure to share your kind words with Brian, as our team in Orlando takes great pride in providing personable and accommodating service for all of our guests. We look forward to seeing you again in Winter Garden for your next scheduled maintenance visit. Joel Hernandez Service Manager

April 21, 2026

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Easy check in and check out process. Friendly, engaged team that explained everything well. Shuttle service was helpful More

by rsorenson82
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

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Apr 22, 2026

Greenway Kia West responded

We appreciate you highlighting the easy check-in and check-out process during your recent visit to Greenway Kia West. Our engaged team in Orlando always strives to explain every detail clearly to ensure a smooth experience for our guests. I will be sure to share your kind words with Joel Hernandez and the rest of the service department in Winter Garden. We look forward to seeing you again for your next scheduled maintenance. Joel Hernandez Service Manager

April 17, 2026

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Coach customer service explain everything for me was checked up on to make sure I was okay More

by JSHANE773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Martins

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Apr 20, 2026

Greenway Kia West responded

We are pleased to hear that you received excellent customer service and felt well-cared for during your visit to Greenway Kia West. Providing clear explanations and a hospitable environment for our guests in the Ocoee and Winter Garden areas is our top priority. I will be sure to share your kind words with the team regarding their attentive service. We look forward to seeing you again for your next scheduled maintenance visit. Joel Hernandez Service Manager

April 10, 2026

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Past experiences were so bad that I stopped using them. This service was excellent. Brian was attentive and service went as promised. More

by phyllis1448
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

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Apr 20, 2026

Greenway Kia West responded

We are pleased to hear that your recent experience was excellent and that Brian was able to restore your confidence in our team. Providing attentive care and ensuring service is completed as promised is our top priority for all our guests in the Clermont and Ocoee areas. I will be sure to share your kind words with Brian regarding his professional service at Greenway Kia West. We look forward to seeing you again for your next scheduled maintenance visit. Joel Hernandez Service Manager

April 09, 2026

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Very good experience with the service and excellent personal service and profesionalism by Brian and Gabriel Torres. More

by Sallshr
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

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Apr 20, 2026

Greenway Kia West responded

We are pleased to hear that you had a very good experience and appreciated the professionalism displayed by Brian and Gabriel Torres. Providing excellent personal service and professional care is our top priority for all our guests in the Winter Garden and Central Florida area. I will be sure to share your kind words with both Brian and Gabriel regarding their dedicated service at Greenway Kia West. We look forward to seeing you again for your next scheduled maintenance visit. Joel Hernandez Service Manager

April 08, 2026

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Employee Rating

It was great. Was in and out before the two hours expectation I appreciated the quick and effective service More

by laetitiabirmingham
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

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Apr 20, 2026

Greenway Kia West responded

We are pleased to hear that we were able to exceed your expectations and get you back on the road in less than two hours. Providing quick and effective service is a top priority for our team at Greenway Kia West as we serve our guests throughout the Ocoee and Orlando areas. I will be sure to share your kind words with our service staff regarding their efficiency. We look forward to seeing you again for your next scheduled maintenance visit. Joel Hernandez Service Manager

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