Greenway Kia West

Had an appointment and still needed to wait 4hrs for an oil change. Once completed, I wasn't alerted and needed to continuously follow up with the tech. When I arrived to pay the only two front office work oil change. Once completed, I wasn't alerted and needed to continuously follow up with the tech. When I arrived to pay the only two front office workers were busy gossiping to each other instead of checking me out and getting me on the way. In the 10 minutes of me waiting for someone to assist me, I was able to learn about some ladies martial problems and already know who her "work husband is". I'm not sure if I was in at a high school or car dealership at that point. Once I got in my car I discovered a multitude of settings changed that were unrelated to any service I had done that day. These were clearly adjusted for the sake of the techs comfortability and were not put back. This caused me to almost have an accident since the auto brake/hold that I normally have on & I'm accustomed to, wasn't turned on again. More

Don't have good costume service at all unhelpful an unreliable hated my experience with this company unreliable hated my experience with this company More

Overall, the staff was kind, and I understand that everyone has a job to do, but I can't shake the feeling that I was taken advantage of, possibly because I'm a woman. We spent the entire day discussi everyone has a job to do, but I can't shake the feeling that I was taken advantage of, possibly because I'm a woman. We spent the entire day discussing a 2025 model, only to end up with a 2024. While I acknowledge it's my responsibility to double-check details, the change was never clearly communicated, which feels quite deceptive. It's probably a tactic the sales team is trained to use, but it left me feeling uneasy. Additionally, I suspect the MSRP of my vehicle was inflated to make it seem like I was getting a better deal on my trade-in. More

They were great and very polite. Service was quick. Overall it went very well Thanks Service was quick. Overall it went very well Thanks More

My sales person Elizabeth was amazing she answered every question I had and was very polite question I had and was very polite More

Service was done in a timely manner and the advisor Elizabeth was awesome to work with! Elizabeth was awesome to work with! More

Jesse was my service rep. Very courteous and helpful. Did his best to have my car done quickly. Very courteous and helpful. Did his best to have my car done quickly. More

Very nice and knowledgeable they were done before time expected. Waiting room was very clean. expected. Waiting room was very clean. More

In the 4 years of my purchase and services, Greenway Kia West service has been amazing! I love the fact that if there is a problem, the team will make sure that everything is taken care of. Shout out to Mar West service has been amazing! I love the fact that if there is a problem, the team will make sure that everything is taken care of. Shout out to Marc, Chuck, Monty, and Ray! Thanks Kia West! More

Not having parts available for a recall. Being there for an 1.5 hour before being told parts are not available. Having yo then mske a 2nd appointment to have a kia recall dkne. Being there for an 1.5 hour before being told parts are not available. Having yo then mske a 2nd appointment to have a kia recall dkne. More