Greenway Kia West

Tony Gyuen in service is Incredibly OUTSTANDING! !!! He is always available, he’s a problem solver, and always goes over and above in service for me and more!!! I look forward to working with him! He !!! He is always available, he’s a problem solver, and always goes over and above in service for me and more!!! I look forward to working with him! He’s what brings me back to your dealership!! Cannot say enough good things about him! I also shared with Mark his boss how fantastic Tony has been to me since 2021 all these years!! Mark has been awesome as well! Tony and Mark set this dealership apart! Please recognize Tony! My cup overflow’s because of his kindness!!! More

They didn't excellent job on one by vehicle. I didn't think that even though the time that they said it was going to be done. It was done waived before the time that it was. I would recommend I didn't think that even though the time that they said it was going to be done. It was done waived before the time that it was. I would recommend anyone to go back. Today's service. Department and have their call check now as well. They did awesome job there. More

My advisor Julio was really good and personable. He went through everything and made understanding easy. He worked on pricing since I’m out of work for an injury He went through everything and made understanding easy. He worked on pricing since I’m out of work for an injury More

Kia service center: Gabriel Torres was great, Jessica Velazquez was great my car was done in no time the service was great overall Velazquez was great my car was done in no time the service was great overall More

Tony was Excellent I appreciate the friendly face early in the morning you all are Bless to have him in the morning you all are Bless to have him More

Elizabeth is an excellent service advisor. She is helpful and knowledgeable She went above and beyond to give me details and options She is helpful and knowledgeable She went above and beyond to give me details and options More

Very nice and helpful staff who gave honest opinions and transparent pricing. Clean and well lit waiting area. transparent pricing. Clean and well lit waiting area. More

85. 00 misc. Charge on all my bills, was told it was for parts, no list of items just a charge. Also I don't why there's a storage fee because the dealer 00 misc. Charge on all my bills, was told it was for parts, no list of items just a charge. Also I don't why there's a storage fee because the dealer can't get the service done in one day. More

I brought in my 2024 Kia Niro to service on Monday June 3rd. I was informed it was a bad o2 sensor. After evaluation I was allowed to use my car for a day and a half. Returning it Wednesday June 5th to get 3rd. I was informed it was a bad o2 sensor. After evaluation I was allowed to use my car for a day and a half. Returning it Wednesday June 5th to get worked on. I explained I’d be out of town working until Monday June 17th therefore they would have ample time to address the situation. However it was not addressed the remainder of the week until the following Monday, June 10th. That day I was told my car had a “stored history code” and it was being cleared. Moving forward to Friday, June 14th I was then again mentioned I had a bad o2 sensor in hopes for the part to arrive Saturday, June 15th for competition Monday, June 17th. Count the days. Addressed in the shop June 3rd. Dropped off June 5th - June 17th. A total of exactly 14 days. To just barely get completed in time. I do understand I vocalized the car could be in the shop until June 17th. But let’s think for a moment. What if I wasn’t working out of town? My car was not addressed for five days. Can you imagine bringing your car to a local mechanic and them taking an entire two weeks to complete your car? I don’t think so. When I was told Friday morning, June 14th it might be done Monday I quickly responded with the possibility of receiving a rental car if not completed in time. No response. I truly think the service department has been complained to so many times that it’s simply numb to them. Which is understandable. However it’s hard for me to be positive when I purchased this Kia Niro April 30th and within one month my service engine light goes on. What gets me the most is why was I told I had a bad o2 sensor Friday, June 14th when it was very well informed on June 3rd. You knew this whole time! Why wasn’t it replaced sooner? More

I ask for the cargo cover and mud guards for my Sportage EX hybrid and did nit receive them. EX hybrid and did nit receive them. More