Greenway Kia West

Everyone that works here are very nice and helpful. Lots of friendly faces and upfront about the prices. Lots of friendly faces and upfront about the prices. More

I have been here twice in the past month both experiences have been terrible. Customer service is non existent. They lie to customers. Lose their car keys. And make excuses for why they do not respond to have been terrible. Customer service is non existent. They lie to customers. Lose their car keys. And make excuses for why they do not respond to any texts or phone calls for updates. All managers and directors voicemails are full. They seem to be completely reactive to every customer. I have seen five angry customers every time I go to pick up my car. My last visit my car was tied to Kia at 9:30 am with a flat. Marty my advisor Did not contact me until 2:00pm. I was calling the reception and everyone else just to get an update if my car had even been dropped off. I explained I need a time frame of when I can expect my car as u had work to get to. If it would not be ready I would need to make travel arrangements. No one called me back. The receptionist stated Marty spoke to me on the home which was a lie. Marty texted me saying he was busy helping other customers and he could not give me a time frame. The receptionists then refused to answer my calls or transfer me It took two hours to get an update of my car arrived or if here was a time frame to be picked up. My previous time was even worse. They lost my car keys and couldn’t locate my car for thirty minutes after telling me it was ready. Their nature staff and organization needs to be terminated and replenished with professionals. Receptionists is a nasty person Marty is a liar More

Greenway was good to me that day they got me in and out in enough time in enough time More

Not pleased with overall experience and now after the safety recall service my car makes a popping sound under the dashboard. It never did that before. safety recall service my car makes a popping sound under the dashboard. It never did that before. More

Typical Dealership and how they operate in the service department no more no less that's the bottom line. department no more no less that's the bottom line. More

I’ve never been treated so bad in my entire life! The sales manager which was Javier by that time was the worst manager of a place I’ve ever been. I’m used to deal with a lot of people every singl The sales manager which was Javier by that time was the worst manager of a place I’ve ever been. I’m used to deal with a lot of people every single day, and this is a clear exemple of bad actions I can carry for life. When somebody ask me when and where I was treated bad, this place and this person is gonna be the one ALWAYS in my memory, how humiliating and devastating the experience with this person was. Some people has bad days we all know that, but since you’re up front of a serious company, this attitude should not exist, at all. He actually doesn’t know how to handle situation saying that there’s nobody above him. I’ve never seen that. More

I was easy to check in. Julio was pleasant and efficient. Although took longer then expected. Julio was pleasant and efficient. Although took longer then expected. More

Very easy to talk to, stress free and patient. They will take care of you! They will take care of you! More

I feel disappointed . I don't feel happy when I have a new car. You gave advice and did not act like consulting the customer's needs I don't feel happy when I have a new car. You gave advice and did not act like consulting the customer's needs More

Scheduled an appt for me knowing I was coming for the recall but they failed to order the part in advance. Then they wouldn’t do the inspection so that means I could be coming in a second time, for no re recall but they failed to order the part in advance. Then they wouldn’t do the inspection so that means I could be coming in a second time, for no reason. More