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Greenway Kia West

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.2
3,422 Reviews
Welcome to Greenway Kia West – Where Value Meets Trust. At Greenway Kia West, we’re proud to serve the Orlando community and beyond with an unmatched car-buying experience. Whether you're looking for a brand-new Kia or a high-quality pre-owned vehicle, our goal is to make the process easy, transparent, and tailored to your needs. As part of the trusted Greenway Automotive Group, we bring you the strength of a national network with the personalized attention of a hometown dealership. Our team is passionate about helping you find the perfect car at the right price—and keeping it running like new with expert service and genuine Kia parts. We’re more than just a car dealership—we’re your partners in every step of your automotive journey. From financing solutions designed to fit your budget to a commitment to exceptional customer care, we’re here to exceed your expectations. Stop by today and experience the Greenway difference. Greenway Kia West—Driven to Serve You.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 3,422 reviews

January 18, 2024

Greenway Kia West offers great customer services, very helpful, friendly and they will make sure you’re happy with the choice you make. More

by tyhesiachenault
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabiola , Javier Rodriguez
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Jan 18, 2024 -

Greenway Kia West responded

Tyhesia, we're so glad to know you had a positive experience at Greenway Kia West! Our team is always here to ensure our customers are satisfied with their choices. Thanks for your kind words!

January 17, 2024

La mejor experiencia en kia west Orlando , la atención de todo el personal de servicio fue excelente More

by Acjminvestmentllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada, Alex Patino, Ricardo Ojeda
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Jan 17, 2024 -

Greenway Kia West responded

Muchas gracias por el apoyo! Nos alegra saber que tuvo una excelente experiencia e servicio con nuestro equipo de Greenway Kia West. Esperamos que tenga un buen día!

January 17, 2024

Completed the service in my car in less time than promised! I was in and out in less than 45 minutes! More

by lunaequals1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 17, 2024 -

Greenway Kia West responded

We're glad to know we were able to get your service done quickly at Greenway Kia West! We appreciate the positive feedback and look forward to seeing you next time. Safe travels!

January 17, 2024

It was good, that’s all , I had an appointment but I walked in hours earlier they accept me. Thank you More

by hafeziam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Jan 17, 2024 -

Greenway Kia West responded

We're glad to know that our team at Greenway Kia West was able to accommodate your early arrival. Thanks for the positive feedback!

January 17, 2024

Communication is atrocious. Your wait time- regardless of an oil change or repair is outrageous. While I have a packed for 12 oil changes, I wouldn’t rather not waste a full day More

by elliematucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
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Jan 17, 2024 -

Greenway Kia West responded

Ellie, I'm sorry to read about your experience with our service department. We understand that time is valuable and we aim for efficient communication and timely services. Your feedback helps us improve these areas of concern. If you'd like to discuss this further or have any other concerns, please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

January 17, 2024

I had my vehicle in on 12/18/23. I was told a part would be ordered and an engineering case opened. After weeks of no follow up response from the service center despite my multiple a More

by benrust.81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica and Mark in Service Department. Completely unresponsive.
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Jan 17, 2024 -

Greenway Kia West responded

I'm sincerely sorry for any inconvenience caused. It's our goal to provide timely and effective communication, especially when it comes to service updates. Please reach out so we can discuss this further and I can ensure you receive the information you need. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

January 17, 2024

All good. The service writer was very helpful in getting the service done. He kept me informed on the status of my service progress. More

by RA8106592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
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Jan 17, 2024 -

Greenway Kia West responded

We're glad to know you had a positive experience with our service writer at Greenway Kia West! Keeping customers informed is important to us. Thanks for your feedback and we look forward to serving you again in the future!

January 17, 2024

Very slow/over booked every time I come. I could not help getting tires off the car. Could not provide new locks-told I don’t know when we will get them. Had to buy from another Kia Dealer More

by misssysista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
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Jan 17, 2024 -

Greenway Kia West responded

I'm really sorry to read about your experience. We strive for efficiency and clear communication, so it's disappointing that we fell short during your visit. I understand how frustrating this must be and would like the opportunity to make things right if possible. Please reach out at a time that suits you best. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

January 17, 2024

Charging me over $100 to change a light bulb is outrageous. A good portion of those charges were hidden fees like “Miscellaneous fees” and “document and storage fee”. Lucky for them, I needed my ca More

by skachic110
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Elizabeth Frye
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Jan 17, 2024 -

Greenway Kia West responded

We're sorry to read about your dissatisfaction with the charges for our services. We aim to be transparent and fair in all of our pricing, so it's concerning that you felt otherwise. If you have any further questions or concerns regarding this matter, we would appreciate the opportunity to discuss them directly with you. Please feel free to reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com.

January 17, 2024

Never got back to me about the status of my vichle unless I was standing in front of them in person very poor service More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not a snitch
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Jan 17, 2024 -

Greenway Kia West responded

Andrew, I'm sorry to read about your experience. We aim for clear and timely communication, so it's disappointing that we missed the mark in providing updates on your vehicle's status. I'd like the opportunity to address any outstanding concerns you may have - please feel free to reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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