Greenway Kia West

Greenway Kia West responded

Thank you for the five-star review! We are thrilled to hear that Kazim provided such a great and trustworthy experience for you at Greenway Kia West. Making the purchase process quick, painless, and transparent is our top priority for all our guests in Winter Garden and Clermont. We appreciate you highlighting our knowledgeable staff and competitive pricing. We look forward to seeing you again for your first service visit! Anas Lazaar General Manager

Greenway Kia West responded

Thank you for sharing your experience at Greenway Kia West! We are thrilled to hear that our team provides such kind and helpful service every time you visit us for maintenance. Delivering consistent, high-quality attention to our guests in Winter Garden and Clermont is what we strive for with every appointment. We truly appreciate your loyalty and look forward to seeing you again for your next service! Mark Foster Service Manager

Greenway Kia West responded

Thank you so much for the detailed feedback! We are thrilled to hear that everything went smoothly with your repairs and that Jesse was able to completely turn your experience around. At Greenway Kia West, we know that true excellence comes from going above and beyond for our guests in Winter Garden and Clermont. It is wonderful to hear that Jesse’s genuine care and proactive service earned your continued business. I will be sure to share your high praise with him—he truly is a star on our team. We look forward to seeing you again for your next visit! Mark Foster Service Manager

Greenway Kia West responded

Thank you for sharing your positive experience at Greenway Kia West! We are thrilled to hear that our service was professional, courteous, and completed right on schedule. Keeping our word on timing and providing clear explanations are top priorities for our team in Winter Garden. We take great pride in delivering reliable maintenance for the Clermont community, and we look forward to seeing you again for your next visit! Mark Foster Service Manager

Greenway Kia West responded

Thank you for the kind words, Patricia! We are so happy to hear that our team at Greenway Kia West helped you find exactly what you were looking for. Providing a seamless experience from the showroom floor to the finance office is our top priority for all our guests in Winter Garden and Clermont. I’ll be sure to pass your praise along to your salesperson and finance manager. We look forward to seeing you again! Anas Lazaar General Manager

Greenway Kia West responded

I am deeply concerned to hear about the situation with your engine. To have been a loyal customer since 2016 and now find yourself in this position is heartbreaking, especially as a single mother relying on your vehicle every day. It is distressing that a diagnostic and oil change in December would lead to a total engine failure by February. I want to personally investigate the service records from your December 9th visit and understand exactly what occurred during that diagnostic. Accountability and the safety of our guests are our highest priorities, and I would like the opportunity to review your case again to see how we can assist. Please contact me directly at the dealership as soon as possible so we can discuss this further. Mark Foster Service Manager

AUTUMN.BAI responded

I have reached out, and came up to the service center multiple times for the service department to just continue any wrongdoing or take any accountability any accountability here I sit over a month later with no vehicle again. Very sad being that I had no issues with my car until I brought it there and within two months my car had no oil and the engine is blown and you want me to pay $8k

Greenway Kia West responded

I am deeply concerned to hear about the situation with your engine. This is a very serious matter, and I sincerely apologize for the stress and hardship this has caused you. Maintaining the mechanical integrity of our guests' vehicles is our most fundamental responsibility. If there was an error during your recent oil service that led to engine damage, we need to address it immediately. I want to personally review your service records and the technician's notes from your last visit to get to the bottom of what happened. Please contact me directly at the dealership today. I want to make your case a priority and discuss how we can resolve this situation for you. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the four-star rating and for sharing your experience at Greenway Kia West. We are glad to hear that Brett took such great care of you and was thorough in resolving the issues with your vehicle. Listening to our guests' concerns is a top priority for our team in Winter Garden, and we are proud to provide reliable service to the Clermont community. We look forward to seeing you again for your next visit! Mark Foster Service Manager

Greenway Kia West responded

Thank you for sharing your experience at Greenway Kia West! We are thrilled to hear that our team was able to help you out and make the purchase process so fast and friendly for our guests in Winter Garden. It is great to know that Mac Cumbur, Muhammed Yazici, Carlos Villa, and Tony Nguyen all provided such high-quality service. We take great pride in maintaining sales price transparency and a smooth finance experience for the Clermont community. We appreciate your recommendation and look forward to seeing you again! Anas Lazaar General Manager

Greenway Kia West responded

Thank you for sharing your experience at Greenway Kia West, Victoria! We are thrilled to hear that our team was so attentive and showed genuine care for your vehicle. Providing high-quality service to our neighbors in Winter Garden and Clermont is our top priority, and we are glad we could earn your trust. We look forward to seeing you again for your next maintenance visit! Mark Foster Service Manager