Greenway Kia West

they did not communicate with me about the status of my vehicle. It was there for over 24 hours and i kept asking for status updates and i got none. It was only there for a software update. vehicle. It was there for over 24 hours and i kept asking for status updates and i got none. It was only there for a software update. More

Receptionist’s courteous and professional. She explained the services rendered and also provided estimate for recommended service. She explained the services rendered and also provided estimate for recommended service. More

Very attentive and professional Very attentive and professional, answering all my questions and recommending the best options. professional, answering all my questions and recommending the best options. More

Tech. Need to be retrained. Waiting time was too long. They didn’t fix everything but said they did. Need to be retrained. Waiting time was too long. They didn’t fix everything but said they did. More

Gracias por tu atención complacida espero volver pronto a sus instalaciones colonia Dr Orlando Florida a sus instalaciones colonia Dr Orlando Florida More

Excelente people very hepfull soecial thanks to paula Carlos and amas .they hep sumuch thanks agin Carlos and amas .they hep sumuch thanks agin More

Fue buena la Etencion del colectivo de trabajo de la Kia el servicio fue con calidad el servicio fue con calidad More

Excelente Job and friéndotelo. The y alway hep l the people especial thank to the service dep The y alway hep l the people especial thank to the service dep More

Not a pleasant experience. When booking appt. I was told recall would take 2 hours, but when I arrived at 10:30am for my appt, Keira told me I would need to leave the vehicle When booking appt. I was told recall would take 2 hours, but when I arrived at 10:30am for my appt, Keira told me I would need to leave the vehicle overnight. She explained that the entire floor of the car needed to be pulled up so all seats taken out. Luckily an employee came by and when she asked him "it will be until tomorrow right?" He corrected her and said no it could be done today. She then says well we can get it done by 3pm. Then she was typing up my work order but also answering her phone, sending voice texts and I noticed my check in with her was taking longer than the other reps. Then after she printed my order she seemed confused and passed the papers to another agent but those were actually my work order. She was just over multitasking, making mistakes and taking way longer checking me in than necessary. Another client returned and was behind me and she also addressed him asking where was the tag she gave him. If you have someone you are working with, then please take care of them from beginning to end before taking care of the next person. And check with the service employees about the time the recall would take before incorrectly telling us for it to stay overnight. I live 40 minutes away and it would have been extremely inconvenient to have someone get me there and back. More

Damon was great and helped me get in and out without a long wait. Grateful plants were available for my vehicle. long wait. Grateful plants were available for my vehicle. More