Greenway Kia West

We visited Orlando Kia West(OKW) on a Sunday to test We visited Orlando Kia West(OKW) on a Sunday to test drive(and subsequently purchase) a vehicle we found on their website. We were on a tight schedu We visited Orlando Kia West(OKW) on a Sunday to test drive(and subsequently purchase) a vehicle we found on their website. We were on a tight schedule, so they did their best in getting all the paperwork together quickly. We didn't like the fact that they tried to push us to take the vehicle home that day, we wanted to wait until the deal was complete. We paid cash for the vehicle, so we had to wait until the bank opened the following day to return with a certified check. We returned to Orlando Kia West(OKW) on Monday morning to complete the transaction and take delivery of our vehicle. Our salesman, Scott Cherney, walked us out and was about to give us a dealer ratings card to fill out....until we found a small problem. Shame on us for not checking out the vehicle a little better, but shame on him for running to hide inside when I mentioned it. No biggie, we had our mechanic take care of the issue with the truck, and here I am to take care of that review he wanted(but later didn't want). We paid to have a tag transferred, but since there was lien that had not yet been released they had to issue a temp tag. They told us the lien would be released and our tag transferred in about 3 weeks, but if it took a little longer they would send us a new temp tag before the 1st one expired. About 2 weeks after we purchased the truck I discovered that the lien still had not been release so I called and spoke with Oludare Baloye "Olu" in the finance department at OKW. He assured me that everything would be taken care of in a timely manner. The temp tag was set to expire on July 5th. On July 2nd I called Oludare Baloye "Olu" to inquire about the title and registration(tag) again. He told me it's all a process, it takes time, they are a big company so they know what they are doing, he even tried to say that they couldn't issue the tag because the DMV was closed(funny, they printed a tag for us on a Sunday when we originally bought it). So I asked him to explain the process, he couldn't. I asked him if I would have a new tag before the old one expired, he said he would send it out. Don't forget it's Saturday, July 4th weekend, a federal holiday, and the tag expires Tuesday. I ask him how we can drive a truck with an expired tag, he says "oh the cops are pretty lenient, they'll understand", I respond "My husband has a commercial driver license that he depends on to put food on our table, he can not and will not take a chance because of your mistake. I need a new tag before this one expires". He pretty much told me that he wouldn't deliver or have any of their employees deliver and I would have to wait until fed ex could bring it to me. But then "Olu" says he will see what he can do and promises to call back in a few minutes with a resolution. He never called back. On July 3rd, we called OKW and left multiple messages for both "Olu" and Azmir Jusic (general manager), all of which went un-answered and un-returned. July 4th we called again and left more messages with no response July 5th we called again, this time Idel Suira, Customer Relations Manager, calls back. My husband speaks with him and gets no further than I had in previous days. He told my husband they didn't have enough staff to send someone with the tag and we would have to wait for fed ex to deliver the tag on or about July 6th (the day AFTER it expires). I called the dealership back and spoke with Tony Maier, Finance Director (and "Olu's boss?). Finally, someone who was willing to find a remedy instead of make excuses. He found a salesman, Chad Morley, (not our salesman) to bring us the tag after his shift ended. So at a little after 9pm at night on July 5th(the day the tag expired), Chad Morley (Super nice guy) delivered the tag to us. I sincerely hope he was compensated for his time and gas, because he drove over an hour to our house, then had close to an hour drive back to his house at 9 o'clock at night. So here we are again, 4 days until our 2nd temp tag expires. They still haven't: transferred title to our name, transferred tag to new vehicle, or issued a new temp tag. They did finally get the lien off the vehicle, but it's still in the old owner's name. State law says they should have transferred it to us within 30 days. I just don't understand why there is such a problem with them transferring the title and tag. We paid them in full for the truck, title/tag transfer, and everything else before we ever drove the truck off the lot. We would never recommend this place to anyone! We've seen mixed reviews for this dealership, but gave them the benefit of doubt. We love the vehicle, just not the dealership/title/tag issues. More

I am a repeat customer at West Colonial Kia. Al Roman was very friendly and professional. When it came to the financing and getting me the best deal, he took into consideration my family needs as well as my very friendly and professional. When it came to the financing and getting me the best deal, he took into consideration my family needs as well as my financial situation. He didn't quit till I was a satisfied customer. I would recommend this dealership to anyone. Ask for Al Roman, he really does want to see ya in a KIA. More

Anas was very helpful and he did not have us waiting all day like some salesmen. He was polite and made this experience a fabulous one. day like some salesmen. He was polite and made this experience a fabulous one. More

WOW I HAVE NEVER SEEN SO MANY FAKE REVIEWS! I'll make a LONG, LONG story short. Basically they used every sleazy used car sales tactic in the book. We went to buy a used car but it did not make it all th LONG, LONG story short. Basically they used every sleazy used car sales tactic in the book. We went to buy a used car but it did not make it all the way through our test drive. It somehow took an entire week to replace a water pump!?!? (Engine damage much?) Among other things, we asked for and were granted a 90 day warranty on the car because it broke down on our test drive. When we get into the finance office, literally everything we were told by the sales staff was untrue, and the finance guy starts raising his voice when I get upset... We talked to every 'manager' (including the GM) and no one seemed to care that the staff was trying to royally screw us. I would recommend going here if you enjoy being lied to. More

Anas is a 10 out of 10! He's tremendaous, excellent and personable. I didn't buy on my first trip but we came back several days later and left we a brand new Kia Soul. Thanks to Anas Lazaar and Juan Fernan personable. I didn't buy on my first trip but we came back several days later and left we a brand new Kia Soul. Thanks to Anas Lazaar and Juan Fernandez who made it possible for my daughter to have her new college car. Thanks to Anas is why we came back another day. Hats off to Kia West Orlando to have such an exceptional salesman as Anas Lazaar! Grullon Family More

I wanted to express my deepest gratitude for your staff upon helping me through one of the most difficult and life changing events I have ever had. During the last week of June this year, my car motor ble upon helping me through one of the most difficult and life changing events I have ever had. During the last week of June this year, my car motor blew and left me stranded. I was in total despair. However, I was blessed to have support of family and your great staff at the ORLANDO KIA WEST DEALERSHIP to see that I have the highest quality of service with economical and kind thoughtfulness. Thanks again Hamza and Kris for really beening honest and caring in a time where everyone is trying to make a profit and budget. More

I would like to take this opportunity to commend Mr. Diego M. Barroso for his honesty, ethical conduct during the process of selling me my new Kia Sportage. Mr. Barroso is an example of what an excellen Diego M. Barroso for his honesty, ethical conduct during the process of selling me my new Kia Sportage. Mr. Barroso is an example of what an excellent sales person should be and I believe he honor Orlando Kia West’s mission. More

My experience with this dealership was superb!!!!!! Steve Thomas handled himself with great professionalism. The problem I was having with my vehicle was handled swiftly and efficiently. I would recommend al Thomas handled himself with great professionalism. The problem I was having with my vehicle was handled swiftly and efficiently. I would recommend all Kia owners to visit Orlando Kia West for their service needs. Thankmyou again so very much Steve. Respectfully, Rafael Soriano More

David did a great job working with my requests. I did not have to fight for what I wanted in terms of what kind of monthly payment I was willing to have. He kept me informed about the process and the deal wa have to fight for what I wanted in terms of what kind of monthly payment I was willing to have. He kept me informed about the process and the deal was done within 2 hrs. More

it was an ok expirience... i think that for being a first time buyer it wasnt so bad. but next time it should be more interesting since i know how things work now.. time buyer it wasnt so bad. but next time it should be more interesting since i know how things work now.. More