Greenway Kia West

Very poor customer service. My car had a bunch of dirt in it on the drivers side floor; the car appears to be still running hot; did the mechanic check the thermostat to see if My car had a bunch of dirt in it on the drivers side floor; the car appears to be still running hot; did the mechanic check the thermostat to see if it needed to be replaced? The Hispanic gentleman that pulled my car up, called me a dirty name in Spanish thinking that I wouldn't understand what he said. More

The Service providers are always so helpful, and are always willing to get you the best price for your service. Clean waiting area as well! always willing to get you the best price for your service. Clean waiting area as well! More

Jessie goes above and beyond to make sure I have a great experience! Highly recommend! experience! Highly recommend! More

Jesse was a very personable and helpful service advisor. He also kept me informed along the process. Great job! He also kept me informed along the process. Great job! More

Gabriel from customer service and Frank from car maintenance were both fantastic, always treated with respect !! maintenance were both fantastic, always treated with respect !! More

The service was amazing and quick, I walked in knowing what I wanted and Karem was able to find the car I was ultimately wanted. what I wanted and Karem was able to find the car I was ultimately wanted. More

Gabriel and Frank took my car in for service and I’ve been always been in great hands with them! been always been in great hands with them! More

Never communicated when we would be finished. Kept overnight after being told done at 3:30 then no one answered phones or texts. Then no one ever told me what service was recommended. Very disapp Kept overnight after being told done at 3:30 then no one answered phones or texts. Then no one ever told me what service was recommended. Very disappointed in the follow up More

Very dissatisfied with the service, Took my car in to change brake pads and brake fluid and to also do an oil change in a tire rotation. After four hours of waiting And attempted to text I went back to f change brake pads and brake fluid and to also do an oil change in a tire rotation. After four hours of waiting And attempted to text I went back to front desk To talk to the service advisor on the status of the vehicle. She advised the vehicle was done already, which was strange because no one told me. She also advised that the inspection was completed, and that the brake pads of the front needed to be changed. While, I appreciated That they inspected the vehicle I already knew what needed to be changed and prior approved it. Expectations aren’t what was going to get done we’re not set properly, The time for completion was also not correct. This frustrated me because I spent half of my workday to just do an oil change and a tire rotation on my vehicle. I never left the dealership so the minimum That needed to be done. Was just communication on vehicle status and proper expectations on what was going to be done. Unfortunately, I’m never coming back to this dealership again. As I fear my time is going to be Wasted. More

Great service! Thank you for the help! Only thing is long waiting time for service. Thank you for the help! Only thing is long waiting time for service. More