Greenway Kia West - Service Center

Service personnel to the management of the service department were personally involved with its clients. They kept us updated regarding our vehicles and inquired about well being. department were personally involved with its clients. They kept us updated regarding our vehicles and inquired about well being. More

As always, greeted with smiles from the service staff. This time, Keiara was my service manager. She took all the information that I needed to be done on my vehicle. She informed me when it was finished. This time, Keiara was my service manager. She took all the information that I needed to be done on my vehicle. She informed me when it was finished. More

I'm satisfy with my most recent major service at this dealership. They provide me a rental car immediately on day 1, and kept me informed through out the nearly 2 months repair. dealership. They provide me a rental car immediately on day 1, and kept me informed through out the nearly 2 months repair. More

La persona que atendió mi caso fue realmente desinteresada. Me hizo sentir realmente mal su trato fue descortés . No entiendo como alguien así puede atender público desinteresada. Me hizo sentir realmente mal su trato fue descortés . No entiendo como alguien así puede atender público More

I had Jesse as my repair technician and honestly he was the absolute best!!! He should be the blueprint of costumer service. If I could give him a raise or bonus I would 10/10 recommend. the absolute best!!! He should be the blueprint of costumer service. If I could give him a raise or bonus I would 10/10 recommend. More

They had my car for the entire day didn’t tell me anything I repeatedly had to call them back to get updates even though they assured me they would call back and let me know when ide be expecting eve anything I repeatedly had to call them back to get updates even though they assured me they would call back and let me know when ide be expecting even a diagnosis . Then when I finally got in touch with them they told me they could not “duplicate” what was wrong with my car so they couldn’t do anything . I went in with transmission issues, car not shifting . They put 20 miles on my car and told me basically they know nothing . I finally was like nah let me come get my car . Worst service ever More

Made our first service appointment on our 2025 Kia Soul. Arrived on time after our 2 hour commute to be told we needed to wait 4 hours for our free oil and filter change. Drove 2 hours to the dealership and Arrived on time after our 2 hour commute to be told we needed to wait 4 hours for our free oil and filter change. Drove 2 hours to the dealership and had to drive 2 more hours to our home and got nothing done. Terrible service actually no service for a new car customer. Next new truck will not be from Greenway auto group, More

Very polite, professional. I had a great experience with Tony as my service support person. He was kind,polite and answered all my questions. I had a great experience with Tony as my service support person. He was kind,polite and answered all my questions. More

Too slow slow they. Don't value ot her people time and don't care Don't value ot her people time and don't care More

Sucks Terrible service. Received nothing. 4 hour wait to get free oil change just a scam Received nothing. 4 hour wait to get free oil change just a scam More