Mark Foster
Mark Foster at Greenway Kia West

Mark Foster

Service Director

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

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3.8
46 Reviews
3.8

46 Reviews

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46 Reviews of Mark Foster

March 20, 2026

Dealership Rating
Employee Rating

Horrible customer service. my daughter in law have been trying to get a return call since 3/3/26. Would not recommend More

by Jamfam94
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anas Lazaar

Mar 28, 2026

Greenway Kia West responded

I am truly sorry to hear about the frustrating experience you and your daughter-in-law have had. Waiting since March 3rd for a return call is completely unacceptable, and I sincerely apologize for the lack of communication and the stress this has caused. At Greenway Kia West, we pride ourselves on being responsive to our neighbors in Orlando and across Central Florida, and it is clear we have failed to meet that standard in this instance. I would like to personally look into this immediately to find out why your calls haven't been returned and to resolve whatever issue you are facing. Please contact me directly so I can make this right for your family. Anas Lazaar General Manager Email: alazaar@greenwayautomotive.com

March 18, 2026

Dealership Rating
Employee Rating

Muy excelente servicio buen trato con los usuarios, excelente amabilidad hospitalidad y sobre todo la entrega del vehículo en poco tiempo More

by Erycastellano2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2026

Greenway Kia West responded

Muchas gracias por su reseña de 5 estrellas, Ery! Nos alegra mucho saber que recibió un excelente servicio y un trato amable durante su visita a Greenway Kia West. Para nosotros es una prioridad brindar hospitalidad y eficiencia a todos nuestros vecinos de Orlando, Ocoee y áreas cercanas de Florida Central. Nos da mucho gusto que la entrega de su vehículo fuera rápida y de su total agrado. ¡Compartiré sus amables palabras con todo nuestro equipo de servicio! Esperamos verle de nuevo pronto para su próximo mantenimiento preventivo. Mark Foster Service Manager

March 18, 2026

Dealership Rating
Employee Rating

Desde mi punto de vistas tienen muy buena atención al cliente y un excelente servicio More

by Erycastellano2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2026

Greenway Kia West responded

Muchas gracias por su reseña de 5 estrellas, Ery. Nos alegra mucho saber que, desde su punto de vista, recibió una muy buena atención al cliente y un excelente servicio en Greenway Kia West. Nuestra prioridad es brindar una experiencia profesional y hospitalaria a todos nuestros vecinos de Orlando, Ocoee y el centro de la Florida. Compartiré sus amables palabras con todo nuestro equipo, ya que nos motiva a seguir ofreciendo lo mejor en cada visita. ¡Esperamos verle pronto para su próximo mantenimiento! Anas Lazaar General Manager

January 07, 2026

Dealership Rating
Employee Rating

Tony has been the best service provider that I have worked with at Kia. However, don’t bring your car in to get serviced if you have aftermarket rims because they’re not trained properly on to handle a More

by NONE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brett Sopocy, Tony Nguyen

Jan 07, 2026

Greenway Kia West responded

NONE26, thank you for taking the time to share this feedback. I’m sorry for the frustration you experienced during your visit, especially during the holidays, and that you left with an ongoing issue. That’s not the experience we want for any customer. I’d like the opportunity to review what happened, address the concern related to the wheel setup/hub rings, and work toward a resolution. Please email me directly at markfoster@greenwayauto.com with your best contact number and the date of your visit so I can assist you. — Mark Foster Service Manager markfoster@greenwayauto.com

December 14, 2025

Dealership Rating
Employee Rating

Brett was amazing and super friendly. I love chopping it up with the guys when I’m there. It’s a genuine environment. From Gabe to Mark Foster himself. More

by nhuedragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Sopocy, Gabriel Taurus , Tony Nguyen and the light skinned island guy over the mechanics

Dec 16, 2025

Greenway Kia West responded

nhuedragon, thank you for the 5-star review! We’re happy to hear Brett was amazing and super friendly, and that every visit feels like a genuine environment. I appreciate the shout-out to the whole team, from Gabe to me personally. We look forward to seeing you again next time you’re in. — Mark Foster, Service Manager markfoster@greenwayauto.com

November 18, 2025

Dealership Rating
Employee Rating

service advisors were fine. the manager was horrible to work with and extremely rude. i’m trying not to let it affect my view on the company but his poor attitude and lack of cu More

by kristynburbano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 29, 2025

Greenway Kia West responded

Hi Kristyn, I’m very sorry to hear about your recent experience. While I’m glad the service advisors treated you well, the interaction you described with the manager is not acceptable. No customer should ever feel disrespected or dismissed, and I understand how that would impact your overall visit. I want to review this personally and address the behavior you experienced. Please reach out to me directly so I can look into the situation and work toward making this right. Mark Foster Service Manager markfoster@greenwayauto.com

November 12, 2025

Dealership Rating
Employee Rating

The dealership itself has a few issues with wait times and communication. The manager Mark is not pleasant to speak with and comes off very rude if you’re asking clarifying questions. He seems condescendi More

by jasminejedwards91
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brett Sopocy, Gabriel Taurus

Nov 29, 2025

Greenway Kia West responded

Hi Jasmine, I’m very sorry to hear about your experience and the concerns you raised regarding communication and wait times during your visit. I’m also truly sorry that your interaction with me came across as rude or condescending — that is not the experience I ever want for any guest, and I appreciate you being honest about how it made you feel. I want to review what happened during your visit so I can address this directly and ensure we do better moving forward. Your feedback is important, and I’d like the opportunity to speak with you, understand the situation more clearly, and work toward making this right. Please reach out to me when you’re comfortable so we can talk through your experience. Mark Foster Service Manager markfoster@greenwayauto.com

November 09, 2025

Dealership Rating
Employee Rating

Great team and great customer service. They were able to accommodate my need for a service at a short notice.. More

by ealfino7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones, Gabriel Taurus

Nov 10, 2025

Greenway Kia West responded

Hi ealfino7, thank you for the great feedback! We’re glad our Kia service team at Greenway Kia West could accommodate your visit on short notice and provide the level of care you deserve. We appreciate your trust and look forward to helping with your next maintenance or service appointment! — Mark Foster, Service Manager · markfoster@greenwayauto.com

October 30, 2025

Dealership Rating
Employee Rating

The manager Mark is awesome but he need to talk to his employees. How can you drop a vehicle off at eight in the morning and asked to pick it up and it’s still on the bay after seven then they don’t know More

by jayantmom234
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brett Sopocy

Nov 03, 2025

Greenway Kia West responded

Thank you for taking the time to share your feedback. I’m very sorry to hear about the delay and confusion you experienced — that’s not the level of organization or communication we aim to provide at Greenway Kia West. I truly appreciate your kind words about me and the service team, but I understand how frustrating the situation must have been. I’d really like the opportunity to personally review what happened and make it right. Please reach out to me directly at markfoster@greenwayauto.com or call the dealership and ask for me. — Mark Foster, Service Manager

October 22, 2025

Dealership Rating
Employee Rating

Worst car experience ever! Kia was broken into, window smashed, striking wheel was ripped apart, the dealership was only concerned about the payment of the damage. There was More

by rlettman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 28, 2025

Greenway Kia West responded

I’m very sorry to hear about your experience. That sounds incredibly frustrating, and I understand how upsetting it must have been to deal with both the damage and the situation that followed. This is not the level of care or empathy we aim to provide. I’d like the opportunity to personally review what happened and work toward a resolution. Please reach out to me directly so we can discuss this in detail and make things right. — Mark Foster, Service Manager markfoster@greenwayauto.com

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