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Greenway Kia West - Service Center

Orlando, FL

4.2
756 Reviews

756 Reviews of Greenway Kia West - Service Center

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May 26, 2024

Very efficient and great appointment scheduling. I was able to get in and out right on time for my next appointment and feel comfortable leaving my vehicle in such great hands! The service area is v More

by parisienvanessa8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Forrester
May 27, 2024 -

Greenway Kia West responded

Thank you for sharing your experience! We're glad to hear our team at Greenway Kia West provided efficient service and a comfortable environment. We appreciate your kind words and look forward to serving you again!

May 26, 2024

He always give me a good service so I appreciate it. Keep it up like that we love you. More

by conservemarieeduine302yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissie Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Castro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Greenway Kia West responded

Marie, we are delighted to hear you always get a fantastic experience here at Greenway Kia West. Thank you for choosing us for your service needs!

May 26, 2024

The employees were really nice and I got in and out on time! Very friendly staff! More

by TAMIKOINMON69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winsel
May 28, 2024 -

Greenway Kia West responded

Tamiko, thanks so much for the 5-star review of Greenway Kia West!

May 26, 2024

Un completo desastre no vuelvo mas a ese taller no se lo recomiendo a nadie More

by Anuarusanoble
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Ray Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Greenway Kia West responded

Me gustaría entender lo que sucedió durante su visita para asegurarnos de que proporcionamos a los clientes una experiencia de cinco estrellas en el futuro. Si está dispuesto a discutir los detalles, me gustaría hablar con usted. Gracias, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 25, 2024

I received a recall letter. I set up the appt for this recall part. The appt was accepted for the afternoon. I get there, and they don’t have the part. So I wasted an hour of my More

by MIAS
Recommend Dealer
No
Employees Worked With
Service department. I don’t remember his name.
May 27, 2024 -

Greenway Kia West responded

I apologize for the inconvenience you experienced with your recall appointment. We strive to ensure our customers' time is valued and it's clear we fell short here. Please reach out so we can make this right as soon as possible. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 29, 2024 -

MIAS responded

Thank you for the response. I have actually dealt with Mark Foster on another issue with Kia before a few years ago, and although that was a horrible experience— I will say that Mark was excellent. I am still waiting on a call back that the part is ready so I can get the recall done. It is very disheartening to receive a letter from Corporate Kia recalling your vehicle for a part that they state is so concerning that you should park away from other vehicles and homes because your car is a plausible implosion hazard; and then to have brought the car in by premade appointment only to be sent away because they don’t have this critical part. I look forward to expediently fixing this issue. Thanks.

May 24, 2024

The dealership is always attentive and professional. Service was completed timely and accurate. Very courteous too. More

by jcowherd1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 26, 2024 -

Greenway Kia West responded

We're glad to hear you had a positive experience with our team at Greenway Kia West. Thanks for the great feedback!

May 24, 2024

This is absolutely a world class. Customer service experience provided by Liz. I’ve never received a white glove treatment at a dealership and she went above and beyond listen to my More

by dalilaayala922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Frye
May 26, 2024 -

Greenway Kia West responded

Thank you for sharing your wonderful experience with Liz and the team at Greenway Kia West! We're delighted to hear that she exceeded your expectations and provided such exceptional service. We look forward to welcoming you back for future maintenance visits!

May 24, 2024

Jessica not good not comfortable with my service received. Two days after appt my car had red lights come on dash never experienced since I had car. Took car back they didn’t check out anything said More

by bdthomas78
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica service and another Spanish guy in service
May 27, 2024 -

Greenway Kia West responded

I'm sorry to hear about your experience. It's concerning that the issue with your car wasn't thoroughly addressed, and I understand how frustrating this must be for you. We want to ensure your vehicle is in top condition, so please reach out directly so we can look into this further and provide a proper resolution. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 23, 2024

I have been trying to get recalls completed. Every time I go with appointment I am told it has to be ordered and should get a call when part is in. On my second try. More

by Lroche5
Recommend Dealer
No
Employees Worked With
None
May 24, 2024 -

Greenway Kia West responded

I apologize for the inconvenience with your recall service. We aim to provide timely and efficient assistance, so it's disappointing to hear about these delays. Please reach out directly so we can expedite this process for you. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 23, 2024

The service advisor was not very attentive to me, brought the wrong car after the work was completed and wasn’t customer friendly. More

by Douglasbro
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
May 24, 2024 -

Greenway Kia West responded

We apologize for any inconvenience caused during your visit. We strive to provide excellent customer service, and it's clear we fell short this time. Please reach out so we can address your concerns directly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com