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Greenway Kia West - Service Center

Orlando, FL

4.2
762 Reviews

762 Reviews of Greenway Kia West - Service Center

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September 09, 2023

Great service and great staff ! Tony has always been very helpful and professional! My car was done on time ! More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony V
Sep 11, 2023 -

Greenway Kia West responded

Amy, we're so glad to know Tony and the rest of our team at Greenway Kia West provided you with great service! Thanks for your positive feedback. Enjoy driving your car!

September 09, 2023

Service is great and the staff is friendly and helpful and they do what they can to take care of customers. More

by Derios88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 11, 2023 -

Greenway Kia West responded

Derios, thank you for giving a shout-out to the Greenway Kia West team! We appreciate knowing when our customers are happy. Have a great day!

September 08, 2023

Jessica was very efficient and gave me a time and was right on with it. More

by Kjerdan1@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica service dept
Sep 08, 2023 -

Greenway Kia West responded

Thank you for leaving Greenway Kia West this wonderful review and for trusting us with your business. It was our pleasure to serve you! Jessica will appreciate the shoutout. Have a great day and keep us in mind for any future needs!

September 08, 2023

I waited over three hours the waiting room was dirty the rest rooms had no toilet paper, they over snacks and it was none out the guy had them behind the glass, the water they had was hot no cold water , my More

by Shacara_leath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liz
Sep 12, 2023 -

Greenway Kia West responded

Shacara, I'm really sorry to hear about your experience. It's clear we didn't meet our usual standards in terms of cleanliness and service during your visit. This feedback is appreciated and will be used to help us improve for our customers. I would also like to address any ongoing issues with your vehicle and ensure we resolve them. Please give reach out when you can. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 08, 2023

Very professional and fast, I really appreciate you guys for the job . I recommend this place. More

by jesus12d12d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 11, 2023 -

Greenway Kia West responded

Professional and fast is what we love to hear at Greenway Kia West! Thank you for sharing.

September 08, 2023

El servicio excelente y muy rápido y el ejecutivo excelente muchas gracias a Vanesa por su atención y dedicación a su trabajo More

by miguelaajaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
Sep 11, 2023 -

Greenway Kia West responded

Miguel, gracias por sus palabras amables sobre nuestro servicio y la atención de Vanessa en Greenway Kia West. Esperamos verle nuevamente!

September 07, 2023

Always a pleasure with everyone there especially Dave I think❤️again never disappointed love it there More

by Treredding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 08, 2023 -

Greenway Kia West responded

We're so glad to know you've had consistently great experiences with us at Greenway Kia West, especially with Dave! Thanks for your continued support and kind words.

September 07, 2023

We had called and made a same day appointment for an oil change. When we arrived they couldn't find our appointment but they checked us in. When we got to the waiting room it was very full so we asked for a More

by GS Emporium
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember the woman that checked us in.
Sep 08, 2023 -

Greenway Kia West responded

I'm sorry to read about the mix-up with your appointment and the long wait time you experienced. We understand how valuable your time is, and we apologize for any inconvenience this may have caused. I'd like to discuss this further so that we can improve our services moving forward. Please feel free to reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 07, 2023

Service tech was great! Service area is small and crowded with vehicles. Entrance and where to go needs to be marked. More

by kparsons30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Paz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Greenway Kia West responded

We appreciate your feedback! It's great to know our service tech was able to assist you effectively. We'll definitely take note of your suggestions about the layout and signage at Greenway Kia West. Thanks for sharing!

September 07, 2023

On Saturday had oil change you guys couldn't change oil fifiter because you broke it on the previous oil change and you was going to call me on Wednesday or Thursday no call sa yet More

by ricky.gunness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrissie Paul
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Greenway Kia West responded

Ricky, I'm sorry to read about your recent experience with the oil change service. This is not the level of service we aim for and I apologize if our communication has been less than satisfactory. We'd like to rectify this situation as soon as possible, so please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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