Greenway Kia West - Service Center

Definitely a ten out of ten. Definitely recommend coming here, very professional, communicative, thorough. That’s why I keep coming back. Professionalism is a top tier. Definitely recommend coming here, very professional, communicative, thorough. That’s why I keep coming back. Professionalism is a top tier. More

I would like to acknowledge Tony in the service department. He is very nice and attentive to my needs for my Kia Telluride. He is also very professional and kind. He deserves a 10 out of 10. department. He is very nice and attentive to my needs for my Kia Telluride. He is also very professional and kind. He deserves a 10 out of 10. More

Great job I appreciate it very much, countiue the good work, I'll be than happy to tell my friends about this service. work, I'll be than happy to tell my friends about this service. More

Jessica Velázquez was my service advisor and she showed very worried at all times to help me and solve all issues a bout my Kia Sportage very worried at all times to help me and solve all issues a bout my Kia Sportage More

The service center is slow, poorly managed and not a place that I want to go back to. I bought a new car and it came with what I thought was a 5k milage service, turned out to only be an oil change. Thi place that I want to go back to. I bought a new car and it came with what I thought was a 5k milage service, turned out to only be an oil change. This was your chance to wow me and it was missed. More

This time the service was good service person I had was Tony. It was very nice service was pretty quick. I didn’t have to wait long in your waiting area so I was happy and they finally washed my car this t Tony. It was very nice service was pretty quick. I didn’t have to wait long in your waiting area so I was happy and they finally washed my car this time. He made sure that. More

The guys there are always professional and always do a good job when it comes to fixing cars. good job when it comes to fixing cars. More

Good help thank you keep up the good work will keep come to kia green way to kia green way More

Great service provided, especially Winsel and Marti. They take vare of you and keep you informed of the progress of your vehicle. They are aware of your time and do everything possible to get you out of They take vare of you and keep you informed of the progress of your vehicle. They are aware of your time and do everything possible to get you out of there within a decent timeframe. Your vehicle is returned nice and clean and ready for the road. Thank you Winsel and Marti for working on the price with me also. More

This is my second time working with Marti and hopefully the last. My first interaction with Marti was when he tried to charge me $300 for them to diagnose why my wiper fluid wasn’t coming out and he even the last. My first interaction with Marti was when he tried to charge me $300 for them to diagnose why my wiper fluid wasn’t coming out and he even went out to say that “we use the blue wiper fluid and yours is green so you MUSTVE put the wrong wiper fluid which caused it to clog”, Recently , I came in with issues regarding my window and lock button on the passenger door not working and my service interval not resetting after getting an oil change. Minor things that barely take any time. Last time my service interval wasn’t resetting Julio had me in and out of the dealership in less than 30 minutes. I come in today with an appointment at 10 and dropped it at 930 am…I was quoted 7 hours for my vehicle to be serviced. You read that right. Marti told me it wouldn’t be ready until 5 pm the earliest. Luckily I was off from work and had time to wait. After 5 hours and no communication from Marti I go and get an update. He then tells me that the buttons were fine they were just “stuck” and the problem was fixed….yes folks, it took 5 hours to “unstuck” my window/lock button and if i didn’t go check for an update who knows how much longer he would’ve had me waiting there as my car was sitting in their lot across the street since 10:40, thanks to my Kia app i can track its location and movement and that was the only trip recorded. Suspicious right? He also made it seem like he was doing me a favor by not charging me for this. Interesting right? How much would one charge to “unstuck buttons”?? At the end of the service, I then asked if the two recalls on my car were checked on and he confidently said there’s no recalls on my car when in fact I have a voicemail from an associate telling me my part that they ordered for me was available for me and a second recall was alerted to me via a letter which i had with me. I offered to play the voicemail and show Marti the letter. He didn’t care. He didn’t bother to check the letter or hear the voicemail. He just said “there’s no recall with this vehicle” and wanted to send me on my way. The lack of Custumer service this person has, is comical. Thankfully Elizabeth, another advisor saw my frustration and took the time to look at the letter, look into my car history, verify that the parts were in fact ordered but the recall is no longer. She even went as far as speaking to a manager and calling one to see what she can do to assist. Beyond anything even remotely close to what Marti offered to do which was absolutely nothing. I had no problem leaving without the recall work being done on my car because she took the time to verify with me why there’s no recalls being done versus just telling me shut up there’s no recall get out of here. More