Greenway Kia of Rivergate

I went into the Kia dealership in Rivergate after failing an emissions test. Upon completion of a diagnosis testing I was horrified to learn that my beloved Kia Sportage was going to need extensive repairs an emissions test. Upon completion of a diagnosis testing I was horrified to learn that my beloved Kia Sportage was going to need extensive repairs that I was just not going to be able to afford at the time. I was disgusted, frustrated and stressing tremendously. Both the head of the service department and the salesman, Kevin Haw, some my distress and did everything they could to help ease my stress. Kevin and the general manager did everything they could to find me a good, reliable car that I was going to be able to afford. They spent countless hours with me, never once pressuring me or making me feel worse than I was because I couldn't afford a more expensive vehicle. They worked with me on something that was going to suit me all the way around. I can not thank them enough for everything that they did for me and the excellent customer service I received from them and every one at Carnival Rivergate. When all was said and done I drove off the lot in a brand new Kia Forte, for which I couldn't be more pleased! My only regret was driving off and leaving my beloved Kia Sportage behind...that vehicle served me well! As this is my second experience with a Kia dealership and and couldn't be happier with my experience with them, I would highly recommend Carnival Kia Rivergate to any one looking for a new vehicle. The quality and reliability of the Kia's is far beyond expectations, solidly built, put that together with the excellent customer you receive, why shop any where else?? Thank you Carnival Kia Rivergate for letting me leave there with a smile on my face and a good reliable vehicle under my feet! More

Went to the dealership just to look at the inventory. We were greeted promptly and left alone, per our request, until we requested assistance. Everyone was eager to please and negotiated a great price. They were greeted promptly and left alone, per our request, until we requested assistance. Everyone was eager to please and negotiated a great price. They also went the extra mile when we had to resolve a title issue with our trade-in. We are extremely pleased with the customer service we received. And a special thanks to Kay. More

Mr. Butler was very professional. He did not pressure us and was very patient and willing to help with any question or concern we had. He expressed to us that he loved being a car salesman and his love for and was very patient and willing to help with any question or concern we had. He expressed to us that he loved being a car salesman and his love for the job was shown in his actions. It has been several years since we purchased a car. I was thinking it was going to be a trying experience, but it was a far better experience than I could have imagined. I know it was because of Mr. Butler's attitude. More

I had a great experience with Dallas at the Carnival Kia of Rivergate! He was extremely personable & pleasant! He knew I was on a time limit and was very prompt in getting me taken care of and on my way! He of Rivergate! He was extremely personable & pleasant! He knew I was on a time limit and was very prompt in getting me taken care of and on my way! He acted very professionally and didn't "play the game" with me, knowing I didn't have the time for it. He was very thorough in explaining everything step by step and I would highly recommend this dealership, as well as Mr Howell to anyone!! I only rated PRICE as a 4 because I think I could've gotten a better overall selling price but didn't think to haggle! I was getting everything I asked for so haggling wasn't even a thought at the time! Thanks again Dallas for a great shopping experience!! More

Dallas was very interested in my wants and concerns. I felt that he was very professional and informative about the vehicle. He was very easy to talk to and not at anytime did I feel pressured, he made th felt that he was very professional and informative about the vehicle. He was very easy to talk to and not at anytime did I feel pressured, he made the purchase easy. He is awesome! I would recommend Kia to anyone. More

Great customer service from a great saleman! Thanks for making the purchase of my new vehicle a pleasure. Love the vehicle and love the small amount of time it took to process all the paperwork even though making the purchase of my new vehicle a pleasure. Love the vehicle and love the small amount of time it took to process all the paperwork even though your internet server went down when I was ready to purchase the vehicle. Very happy! Will do work with you again & will refer you to family and friends looking for vehicles! More

Scott was very helpful and tried very hard to find us the vehicle we wanted. We called seeking a Soul with a manual transmission, but when he could not locate a Soul with a manual transmission anywhere in t vehicle we wanted. We called seeking a Soul with a manual transmission, but when he could not locate a Soul with a manual transmission anywhere in the region, he called us back and explained other options and gave us information on the tap shifter automatic transmission for us to consider. Upon arrival at the lot, he allowed us to look at the vehicles and make our decision without hovering. He also made sure all details were to our satisifaction prior to our purchase. He was extremely friendly and knowledgeable and answered our questions throughly. Love my SOUL! More

Ulysses called me about a used SUV that had just come in. I went in to drive it. I like the vehicle but because it was used, it did not have the 10 year warranty that I wanted. But Ulysses did not give I went in to drive it. I like the vehicle but because it was used, it did not have the 10 year warranty that I wanted. But Ulysses did not give up. He took me to the extra lot that you have to show me a new one that he thought I would like. It was not there but the one I finally bought was there. I really like it. Ulysses was great to work with. He is a real asset to your dealership. He just doesn't give up. The price was more than I really want to pay and I think my friends think I could have gotten a better price with better negotiating skills. But all in all, I have a very good experience and I would recommend your dealership. More

I gave this rating because before i ever came onto the lot I felt at home. Ulysses treated me like I was family and his boss and Charles did the same. I am excited about my new relationship with Kia an lot I felt at home. Ulysses treated me like I was family and his boss and Charles did the same. I am excited about my new relationship with Kia and with this particular dealership! Thanks KIA! More