Dwayne Matlock

Very quick friendly welcoming your service team met all our expectations I look forward to our next visit our expectations I look forward to our next visit More

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I've been with you since 2007 I had family member come out there and get to buy a car from you we always have a great deal and great price and the friendly smile we thank you all for keeping us safe on th out there and get to buy a car from you we always have a great deal and great price and the friendly smile we thank you all for keeping us safe on the road More

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Very pleased with the progress and support of the people at Kia work was very fast thanks for everything at Kia work was very fast thanks for everything More

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Doing awesome works keep up the great work! ! Thank you for taking care of us 👍 ! Thank you for taking care of us 👍 More

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We had excellent service, fair prices, and felt at home with this dealership. We will be buying future cars here for sure. with this dealership. We will be buying future cars here for sure. More

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Alter our Bill of Sale after the deal was completed! In error the bank sent $500 to much to them, that $500 was to purchase my Gap insurance through the bank, once the bank realized it they called riveg In error the bank sent $500 to much to them, that $500 was to purchase my Gap insurance through the bank, once the bank realized it they called rivegate kia to tell them an ask for the money back. However, instead Rivergate Kia decided to change our Bill of Sale adding some kind of $500 extra sent the new bill of sale to the bank and kept our money! (Like the bank wasn’t going to call us when they received a total different bill of sale from the original one. When I called the finance manager he wanted to deny it and say I agreed to that till I told him I have the original bill of sale and know he alter this legal document and that was illegal. At that point he said he would cut me a check and put it in the mail. Well here we are three weeks later no check call him today again and he try jerking me around again asking for my bank information so he can wire me the money, yeah right like I am going to give the person who forged a legal document and stole $500 from me my bank information! So again today he said he was putting my check in the mail, well I hope so because my lawyer is the next phone call alone with the police to report for theft of $500 and forging a legal document! Oh not to mention my husband and mine credit was ran without our permission and we told them from the beginning we were not financing through them, something else that was illegally done! This really saddens me because our salesman was great! Would be great to talk to the owner or the general manager but every time I ask for that person I get shutdown or should say hung up on! More

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Dwayne and the crew made the buying experience easy and enjoyable. I love my new car! enjoyable. I love my new car! More

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Always get speedy and excellent car service. Service personnel are quick to greet and get started with the work. Really appreciate Mark Bowers and the other service guy (name escapes me right now) who personnel are quick to greet and get started with the work. Really appreciate Mark Bowers and the other service guy (name escapes me right now) who is a mature African American. Thanks to both for making me feel welcomed when I bring in my vehicle. More

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I love my Kia Niro, and would highly recommend this car and this dealer. Dwayne was super helpful throughout the process. He was really nice, thorough in his explanation of the car and warranties (which wa and this dealer. Dwayne was super helpful throughout the process. He was really nice, thorough in his explanation of the car and warranties (which was a big selling point for me with the hybrid battery), and made the process smooth and easy. More

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First of all I want to give praise to Matlock our sales person he did a good job. Everything else is bad at the dealership. When I took our vehicle in for a free oil change it took two and a half hours t person he did a good job. Everything else is bad at the dealership. When I took our vehicle in for a free oil change it took two and a half hours to finish. I complained to the service manager but nothing was done. We recently paid off our vehicle with KIA Motor Finance and was asked to bring in the proof of the payoff by Tim Jackson in Finance. I took in the letter and he told me it would take six to eight weeks before we received our GAP insurance refund check in the mail. After those eight weeks passed I called Tim back and he said that he would mail the check that day and that was three weeks ago. I feel like the dealership is ignoring me now because I’ve called them many times, left detailed voicemails with Tim Jackson and the GM but no responses. I called KIA Motor Finance and they said that it’s out of their hands as did the GAP insurance company. Learn from my pain and stay away!!! ****Update**** We finally received our GAP insurance check from the dealership. +1 star. More

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