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Greg May Honda

Waco, TX

Overview
Employees
Reviews
Vehicles
4.7
3,879 Reviews
Greg May Honda in Waco, TX is proud to be an automotive leader serving the Central Texas area for the last 29 years. If you would like financing options and you are in the market to purchase a new Honda or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Greg May Honda will get you into the car or truck you choose with professionalism and attention to your needs.
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1601 W Loop 340

Waco, TX

76712

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Showing 3,879 reviews

April 22, 2022

It's an amazing place. The people are friendly and courteous. I will never buy a care from any other dealership More

by loonysgod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxwell Vines
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Apr 22, 2022 -

Greg May Honda responded

Thank you, and we appreciate your business!

April 21, 2022

Dalton did a amazing job he made me feel like I was and home and family please go to him next time your car shopping!! More

by dmoore18220
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Nugent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2022 -

Greg May Honda responded

Dalton always does and great job! We appreciate your business and the review!

April 20, 2022

Schedule oil change a week in advance for 10am. Oil changes was completed at 2:30pm. More

by pbrown62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Rosati
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 20, 2022

I appreciated working with our salesperson and think the car will be solid. I'm giving a low overall rating because of the final costs. First, the total taxes and fees are far higher than what I've paid els More

by ACR
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2022 -

Greg May Honda responded

We're sorry to hear about your experience. After reviewing your car deal the only optional product you purchased was a three year road hazard warranty in the amount of $362, which is no where near the 10% increase on a sale price of $23828 you stated in your review. Perhaps you are referring to the mandatory vehicle fees that are charged by the state of Texas in order to register your vehicle in the state of Texas, which include the following: 6.25% sales tax, $58.85 license fee, $28.00 title fee, $7.00 state inspection fee, $11.50 county road fee, $1.00 D.P.S. fee, $4.75 bridge fee, and a $5.00 temporary tag fee.

Apr 23, 2022 -

ACR responded

Thank you for your response. Your note about mandatory vehicle fees is well-taken. I was already aware of those and I included them in my 10% figure. However, in my original review I did not clearly indicate that the 10% figure includes mandatory fees, so I will modify my review to reflect that. As I said, I should have been a savvier buyer. I should have asked more questions and read more carefully. For instance, though I did not originally notice this, the road hazard warranty document, which I freely signed, does say, “The purchase of this Service Contract is optional and is not required to obtain financing.” However, I was never told that this was optional; it was simply grouped together with other taxes and fees and presented as if it were obligatory. Why not be transparent about this? I certainly don’t think you’re legally in the wrong. My complaint has to do with the (lack of clear) communication, which I take to be an important part of good customer service. You are obviously not obligated to remedy this, but I believe that it would be appropriate for you, as a gesture of customer service, to return $362 to me. Regarding my 10% figure: The car unit price was $23828. The total cost I was given, and paid in full, was 26194.62. The difference is 2366.62, or 9.9% of the car unit price, which I rounded to 10%. Most of this, as you rightly note, is required: state-mandated taxes and fees were 1604.75 for my vehicle, and I certainly don’t object to this. However, you also charge additional taxes and fees that are not required: dealer prep, dealer’s inventory tax, and documentary fee added up to 399.87 for me (and this is not including the road hazard warranty). Of course, I am aware that some of these—such as the documentary fee—are customary, and that you’re running a business to make money. I’m critical of them because they are much higher than I’ve paid elsewhere in purchasing a used vehicle from a dealer. It’s a case of feeling like I’m being nickeled and dimed, even if the extra charges are small in comparison to the car purchase. Hopefully this clarifies my feedback in a fair way. As I stated, my critical feedback is simply about how high the non-mandatory fees are, and about poor communication with these fees, especially the road hazard warranty.

April 20, 2022

Called got our car in for oil change did it the next morning perfect call and let them keep you motors life going Oil changes are the life of your car More

by jstrickland1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2022 -

Greg May Honda responded

Routine maintenance will keep your vehicle on the road for years to come! Thank you for trusting Greg May Honda for all you vehicle's service needs!

Apr 22, 2022 -

jstrickland1951 responded

Absolutely The life of your car is oil change ! Our Dad had 4 girls all Whom he taught to change the oil and filters in you car or truck I want to Thank all your Staff from making the appointment to The Lady that checked us out .You always get us and out as you say .

Apr 22, 2022 -

Greg May Honda responded

You're very welcome!

April 20, 2022

recived vehicle with cracked monitor on headrest that was cracked by dealer still waiting on new monitor to be replaced tell me unit is back ordered called another dealer said the could have it in four days More

by reece12787
Recommend Dealer
No
Employees Worked With
John Hunt
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April 19, 2022

This dealership is wonderful. Treat you like family. This is the 8th Honda the we have purchased from Greg May Honda. More

by GWINZRUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2022 -

Greg May Honda responded

Awesome, and thank you for the review! We hope you're thoroughly enjoying your 8th new Honda from Greg May Honda!

April 19, 2022

Easiest car buying experience in a long time. Definitely recommend giving these guys a shot at earning your business. More

by jshaw0410
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence Matthys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bart Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2022 -

Greg May Honda responded

Thanks for the review, we appreciate the business!

April 19, 2022

I’ve had several bad experiences w/Greg May Honda over the years & as a result I just do not trust any of the staff to look out for my best interest. The only reason I take my cars there is because it’s t More

by JOHNSMOM13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trent Fedro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Rosati
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Hale
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Apr 22, 2022 -

Greg May Honda responded

Please reach out to Trent Fedro at 254-420-4740 ext. 111, because he would love to talk to you about what we can do to improve your service experience here at Greg May Honda. We value our customers and would love to hear from you what we can do to improve!

April 18, 2022

We have leased Honda vehicles from Greg May Honda starting back in 2016. Honda had indicated recently that that our current lease would soon expire and advised us to visit dealership early as cars av More

by carlosjamaya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Nugent
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2022 -

Greg May Honda responded

Thank you for the review! You're a great customer Carlos and we appreciate your business!

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