Gregory Hyundai

Kandice really showed me what service means! She listen to my concerns about past service repairs; and addressed on my behalf my brakes situation more than once with the service manager. Throug She listen to my concerns about past service repairs; and addressed on my behalf my brakes situation more than once with the service manager. Through her commitment to provide excellent customer service my brake situation was rectified. As a loyal Gregory Hyundai customer, who has purchased my last two cars and had all my service needs completed by this dealership; I now feel confident moving forward to continue having my car serviced here. More

I was disappointed in the experience at Gregory Hyundai for multiple reasons 1) The online scheduler crashed each time I tried it. I tried from multiple devices to be sure it was not my device. I then cal for multiple reasons 1) The online scheduler crashed each time I tried it. I tried from multiple devices to be sure it was not my device. I then called and made the appointment. 2) The service technician, Matthew, was kind and thoughtful. He was not a great communicator, however. I was not texted a link to connect with him if I had concerns, which happens most times when I take a vehicle in for service. I was going to walk for lunch and wanted to get an estimate for the repair. I was not able to connect with Matthew since I did not have the number. By the time I got to the service desk, he had left for lunch. 3) This is the most alarming. The prices for each repair are twice or three times as much as I was expecting. I have never paid so much for routine service and I will not be returning. We recently moved to IL from AZ and the price comparison is embarrassing. The dealership has increased prices to take advantage of consumers and it is very disappointing. 4) Matthew's understanding of my vehicle's pre-paid service was surprisingly poor. He said the oil change would be covered and then returned to say that it was not. It felt like a real bait and switch, whether it was intentional or not. 5) I ended up just getting a simple oil change and it still took over 2 hours. Unless you can guarantee the prices will be greatly reduced, I will not be returning to this location. More

I was disappointed in the experience at Gregory Hyundai for multiple reasons 1) The online scheduler crashed each time I tried it. I tried from multiple devices to be sure it was not my device. I then cal for multiple reasons 1) The online scheduler crashed each time I tried it. I tried from multiple devices to be sure it was not my device. I then called and made the appointment. 2) The service technician, Matthew, was kind and thoughtful. He was not a great communicator, however. I was not texted a link to connect with him if I had concerns, which happens most times when I take a vehicle in for service. I was going to walk for lunch and wanted to get an estimate for the repair. I was not able to connect with Matthew since I did not have the number. By the time I got to the service desk, he had left for lunch. 3) This is the most alarming. The prices for each repair are twice or three times as much as I was expecting. I have never paid so much for routine service and I will not be returning. We recently moved to IL from AZ and the price comparison is embarrassing. The dealership has increased prices to take advantage of consumers and it is very disappointing. 4) Matthew's understanding of my vehicle's pre-paid service was surprisingly poor. He said the oil change would be covered and then returned to say that it was not. It felt like a real bait and switch, whether it was intentional or not. 5) I ended up just getting a simple oil change and it still took over 2 hours. Unless you can guarantee the prices will be greatly reduced, I will not be returning to this location. More

Matt, from the Service Department, was just what I expected from a good service guy. He welcomed me back, we discussed my car issue and he checked me in. Very communicative, informative and professi expected from a good service guy. He welcomed me back, we discussed my car issue and he checked me in. Very communicative, informative and professional. He mentioned my repair wod take longer than expected and suggested a shuttle, which I thought was a good idea. Wow...great customer service. He checked all the boxes. Jayden drive me home and picked me up. He also was professional and very courteous. He made sure I was comfortable. A pleasure to ride with. If I had a company, I'd hire these two guys in an instant. (I do not know who Phil King is in the service department so I gave him a 1-star..not a rating) More

Josh was wonderful and very knowledgeable. Couldn’t have asked for a better experience. Thank you! Couldn’t have asked for a better experience. Thank you! More

Buying a preowned luxury SUV can be nerve-wracking because you always worry about maintenance and hidden issues. That is exactly why I’m writing this review for Branko, the Finance Director at Gregory because you always worry about maintenance and hidden issues. That is exactly why I’m writing this review for Branko, the Finance Director at Gregory Hyundai. Usually, the 'finance office' is the part of the dealership experience people dread waiting for hours and getting pressured into things you don't need. Working with Branko was the complete opposite. He sat down with me and actually explained the specific maintenance realities of the Audi platform. He didn't just throw a generic warranty at me; he helped me structure a protection plan that covered the specific components that matter for this car, all while staying within my budget. It’s rare to find a Finance Director who acts more like a consultant than a salesperson. The paperwork was ready when I arrived, the numbers matched exactly what we discussed, and I drove away feeling genuinely secure in my purchase. If you are buying a car here, make sure you get Branko handling your deal. He is a total pro! More

The service is always very professional, and the staff as well. A pleasure to do business with. well. A pleasure to do business with. More

Kandice was very attentive and took care of me very quickly. My car was fixed and everything is fine now quickly. My car was fixed and everything is fine now More

Candice was great! Her positive attitude and attention to customer care are stellar! Keep her happy!! Her positive attitude and attention to customer care are stellar! Keep her happy!! More

Everyone was very nice. The lobby was clean and had a variety of snacks. The cashier was very kind and we had a nice conversation as i was waiting for my car. It made the ti The lobby was clean and had a variety of snacks. The cashier was very kind and we had a nice conversation as i was waiting for my car. It made the time go by very quickly. Everyone was very kind More