Kathy Critzer
Kathy Critzer at Gregory Hyundai

Kathy Critzer

Manager

Gregory Hyundai

490 Skokie Valley Road
Highland Park, IL 60035

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4.8
10 Reviews
4.8

10 Reviews

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10 Reviews of Kathy Critzer

June 29, 2026

Dealership Rating
Employee Rating

Excellent job and very courteous extremely happy with the service and the people that took care of me More

by steindianek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Gesualdo, Phillip King

Jun 29, 2026

Gregory Hyundai responded

What a pleasure to know our team provided courteous service for your Hyundai. We’re delighted you felt well cared for throughout your visit. Please let us know if we can help with anything in the future.

June 22, 2026

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Excellent service. Second to none in their handling of maintenance and repairs. Highly recommended to friends and family More

by pjstachowicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

Gregory Hyundai responded

Thank you for trusting us with your Hyundai Elantra maintenance and repairs. It’s wonderful to know our team met your expectations and earned your recommendation to friends and family. Please stop by again whenever your Elantra needs service.

June 18, 2026

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Employee Rating

The purchase experience was fine The salesman did a good job. The price was good on the vehicle I bought. The $500 out-of-state fee was bogus. Waited two hours to sign the paperwork with finance which was w More

by HABECKGA
Recommend Dealer
Yes
Jun 19, 2026

Gregory Hyundai responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly if you have any questions or concerns. We sincerely value your business and hope you enjoy your new vehicle.

June 15, 2026

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Employee Rating

Great dealership great service. Adrian Gonzalez and Kathy Critzer made sure I received good service . More

by AIRTIX0798
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jun 18, 2026

Gregory Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 29, 2026

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Employee Rating

Our experience at Gregory Hyundai was absolutely exceptional from beginning to end. After spending four days testing different vehicles and exploring our options, we can confidently say this dealers More

by Cisneros
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 29, 2026

Gregory Hyundai responded

Thank you for highlighting the attentive service you received from our sales and finance staff as you explored your options over several days. We’re delighted you felt supported, informed, and pressure-free throughout the process, and that your used Hyundai purchase became such a positive experience. Congratulations on your new vehicle and we look forward to assisting you again in the future.

April 10, 2026

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Excellent service, they really care about the customer. would highly recommend. A service team you can trust. More

by IKYLEMARTIN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Gesualdo, Phillip King

Apr 10, 2026

Gregory Hyundai responded

Thank you for letting us service your Hyundai Veloster. We’re glad our team showed the care and reliability you deserve. We’ll pass your recommendation along to Joseph and the rest of the service crew.

March 09, 2026

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The service rep and the receptionist were very nice and cordial. It was a pleasure to be there last week. More

by JLERNER
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Gesualdo, Phillip King , Matt

Mar 09, 2026

Gregory Hyundai responded

It’s wonderful to know that our service rep and receptionist greeted you warmly and made your visit enjoyable. Thank you for trusting us with your Hyundai. We look forward to welcoming you back soon.

March 07, 2026

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Chris and everyone else at Gregory Hyundai was knowledgeable, attentive, and extremely helpful. I would recommend this dealership to anyone in the market for a new or used car.. More

by kgesualdo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 08, 2026

Gregory Hyundai responded

We’re glad our team provided knowledgeable and attentive service. Thank you for recommending us to others shopping for a new or pre-owned Hyundai. We look forward to welcoming you back.

March 03, 2026

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Employee Rating

I like my car and everyone is very polite. but service was very slow and team didn't communicate very well. More

by ko1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joseph Gesualdo, Phillip King

Mar 06, 2026

Gregory Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 12, 2026

Dealership Rating
Employee Rating

Everyone was very nice. The lobby was clean and had a variety of snacks. The cashier was very kind and we had a nice conversation as i was waiting for my car. It made the ti More

by RoRo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: cashier at Hyundai and Kandice the service advisor

Jan 13, 2026

Gregory Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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