Grieco Chevrolet of Fort Lauderdale

Words can’t express the failures of this service dept and the unorganized nature of the dealer itself. Nothing can be fixed with warranty work because the techs can’t “replicate” issues.. I picked my vehicle the unorganized nature of the dealer itself. Nothing can be fixed with warranty work because the techs can’t “replicate” issues.. I picked my vehicle up after having it for two days and couldn’t replicate an issue with the radio and before I even pulled out of service dept the issues were present. Now I am at over a week now for them to order parts and haven’t even had a call back and at this point I don’t believe they will call me back. Last time I was at the dealership they tried to charge me for service when I have certified Chevy warranties and extended ones bought through this dealership. No one at this current visit could justify why that was. I am now in contact with Chevy corporate and they couldn’t even get a call back from the dealership from the rep I am now in communication with. If that is any indication how they operate there. Stay away! Also in the time of covid, half the staff walking the place including the entire dealer manager not wearing a mask and techs walking the service dept not wearing a face covering even though signs are posted to do so. Careless on many ends. More

I had a great buying experience! My sales rep was wonderful I did a lot of shopping around at other Chevy dealers. Chevoy was the best. wonderful I did a lot of shopping around at other Chevy dealers. Chevoy was the best. More

The service department would not work with my extended warranty, they did no work on my vehicle, and I was still charged labor and fees. warranty, they did no work on my vehicle, and I was still charged labor and fees. More

I recently purchased a used 2020 Silverado and had to go back Few days due to an issue with the mirror. Between the sales and service department, They addressed the issue at hand and replaced the mirror at back Few days due to an issue with the mirror. Between the sales and service department, They addressed the issue at hand and replaced the mirror at no charge. More

It's been weeks since I purchased the car, and they still haven't paid off my trade. Worst experience I've ever had buying a car. haven't paid off my trade. Worst experience I've ever had buying a car. More

Jon Erwin is a outstanding individual who has been servicing my corvettes for almost ten years. He has excellent knowledge and very professional. A great asset to your dealership and certainly worthy servicing my corvettes for almost ten years. He has excellent knowledge and very professional. A great asset to your dealership and certainly worthy of recognition! Jonathan Cardozo helped coordinate all aspects of mr need for service. He too did a great job. Larry and Diane More

So funny, so nice, and feel like in home, the service was so perfect, I’m happy for the choice I made, I will buy again so perfect, I’m happy for the choice I made, I will buy again More

I will not be bringing my vehicle to Grieco any longer Initially, My truck came in for a noise complaint, light out on AC Control and a service. The initial service writer who dealt with my vehicle didn't Initially, My truck came in for a noise complaint, light out on AC Control and a service. The initial service writer who dealt with my vehicle didn't seem to know a lot about vehicles and had a terrible time trying to explain to him what a A/C Control unit is. However I believe he no longer works there judging how there is someone else who occupies his desk. Couldn't duplicate the noise on that visit, performed a bogus LI Document or PTSS procedure that lubed my rear brakes and did nothing for the noise. Since a part had to be ordered for the AC Control unit I figured I would readdress the noise concern. This time I was met with Jonathan Cardoza who is knowledgeable about the vehicles and was very responsive (unlike the initial visit). Provided a loaner car, understanding that my truck is apart of my work and that downtime of my truck or a vehicle is extremely difficult for me to swing. Again, could not duplicate the noise. Went to the dealership to help recreate the noise. Found blood and grease on the center console which raised a lot of concern and had me question the care provided to my vehicle. I brought this to Jonathan's attention to which he offered to re-do the initial service, detail the vehicle and hold the truck till it was repaired. Which was beyond my expectation. After a full work week without my vehicle (but in a loaner) my vehicle was ready to be picked up. I got in the vehicle and drove off. As soon as I drove over the decline leading out to US1 in front of the dealership the noise happened again. I am not going to bring this back to Grieco. That includes servicing too. I put a lot of miles on vehicle (25,000 in under a year of ownership) will keep up with routine maintenance and repair items as needed and I want to make sure that I can rely on the repair facility to provide proper repair. Lastly, tell your detail guys to hold off on using so much of that wax substance they douse the interior in. When parked in the summer south florida sun it melts and collects in the cup holders I had to scrape that gunk out. As far as Jonathan, I think he is a superb service advisor. I am weary about the techs though, between the inability of duplicating a very consistent and loud noise, the blood and grease left in the vehicle I don't see why I should bring this back to you. More

Michael in the Service Dept is the best employee at Grieco Chev. Ft. Lauderdale. He handle my issue and was a man to his word witj calling me with details. He provided excellent customer service. Grieco Chev. Ft. Lauderdale. He handle my issue and was a man to his word witj calling me with details. He provided excellent customer service. More

Great service and nice people. A lot faster than I expected. I would recommend grieco Chevrolet to my family and friends. When I need service or repairs they'll be my choice. expected. I would recommend grieco Chevrolet to my family and friends. When I need service or repairs they'll be my choice. More