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Griffin Ford Fort Atkinson

Fort Atkinson, WI

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1,575 Reviews
With 30 years of service to build on, Griffin Ford Fort Atkinson continues to provide the community and surrounding area with hometown care. Key to their success is the dealership team sharing one goal: complete customer satisfaction. Stop in and see why Griffin Ford Fort Atkinson is “Large enough to serve you - Small enough to care”
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1642 Janesville Avenue

Fort Atkinson, WI

53538

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Showing 1,575 reviews

August 13, 2023

No review , I am tired of doing reviews and surveys. Everyone does surveys and nothing ever changes. More

by rjscherer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Maney, Rachel Bronson
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Aug 18, 2023 -

Griffin Ford Fort Atkinson responded

Hello, thank you for sharing this recent experience with us. Please give us a call at (920) 568-4444 and we will do our best to make this better. We hope to hear from you soon.

August 12, 2023

very happy with Maynard's professionalism and great customer service. He got my truck in and fixed in a very timely manor. More

by Pkisow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maynard Heger
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Aug 16, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for sharing about how great of a place Griffin Ford Fort Atkinson 1642 Janesville Ave is. Our staff was also honored he learn we makes your day when you need service. We all look forward to the next time we get to assist you. Sincerely, The Griffin Family

August 10, 2023

Griffin Ford Fort Atkinson did an absolutely great job. I have been here several times for service on my car and have always had a wonderful customer service experience. More

by gbmia05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Bronson
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Aug 16, 2023 -

Griffin Ford Fort Atkinson responded

Hi, Griffin Ford Lincoln Fort Atkinson thank you for your high marks for our services! And, we appreciate your recommendation of our dealership at 1642 Janesville Avenue. Your recent visit to service your 2015 Ford F-150 was valued. Please let us know when we can do more for you.

August 10, 2023

Worse ripoff I've ever encountered. Starter was priced $200 more than the most expensive one at my online parts store. $760 to change a starter, come on man! More

by jaywayne106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian - service 5 stars, Rachel Bronson
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Aug 10, 2023 -

Griffin Ford Fort Atkinson responded

Hello Jeff, We are disappointed to learn of your dissatisfaction with your recent service visit. Your vehicle was towed into us, without an appointment. Our Service Manager provided the repair quote to you even before the vehicle arrived. Once we confirmed that the vehicle needed a starter, you authorized the estimate provided to you. You had the option to decline the repair at that time, but you asked us to proceed. It is possible you could find a cheaper starter online, but those less expensive parts will not carry the same Ford backed parts and labor warranty. As a Ford dealer, we quoted and installed a Ford remanufactured starter that will carry a 2 year unlimited mileage parts AND labor warranty. Aftermarket starters will not provide a warranty like that. The Ford remanufactured starter was also installed by a Ford factory trained and certified technician. We feel our staff provided you with excellent service, as your vehicle arrived late on a Friday afternoon without an appointment. They were able to work your vehicle in around our other appointments to have you back on the road by early on Tuesday. We hope to see you return to Griffin Ford in Fort Atkinson. Please reach out to kpoje@griffinautogroup.com in the meantime should you need further assistance.

August 10, 2023

Great customer experience. Job was done smooth and efficiently. Very good job done on my car More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maynard Heger
Report | Print
Aug 16, 2023 -

Griffin Ford Fort Atkinson responded

Hi, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you!

August 09, 2023

Jesse did an outstanding job in trying to resolve an issue with my F-150 and its Blue Cruise technology. He spent countless hours in trying to figure out what was casing the service not to do what Ford More

by rickschultz2312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McKinney
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Aug 14, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

August 09, 2023

Friendly, personable and did a good job explaining what I was signing. Bla bla bla More

by PZAH59
Recommend Dealer
Yes
Employees Worked With
Duston Henze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Mitchell
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Aug 16, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you so much for your positive comments about Griffin Ford Fort Atkinson, Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 07, 2023

Very friendly and helpful. The shop was clean and neat. The service was prompt and well done. More

by JeffersonSVDP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Liebman
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Aug 16, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you so much for your positive comments about Griffin Ford Fort Atkinson, Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 05, 2023

Carlos definitely did a great job of making a comfortable purchasing experience. I definitely will refer people to him and the team at Griffin Ford! More

by Jerry L.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Duston Henze
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Martinez Sosa
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Aug 11, 2023 -

Griffin Ford Fort Atkinson responded

Hello Jerry, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Sincerely, The Griffin Family

August 05, 2023

It is a pleasure for me to trust my car to Griffin Ford Fort Atkinson, They drive it into their exceptionally clean shop where their team is welcoming and ready to give their best care and treatment. Aft More

by Karenbutterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Mitchell, Rachel Bronson
Report | Print
Aug 10, 2023 -

Griffin Ford Fort Atkinson responded

Hi, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you! Sincerely, The Griffin Family

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