Griffin Ford Fort Atkinson - Service Center

Griffin Ford Fort Atkinson responded

Hello tanderson150, Thank you for taking the time to share your recent experience with our service team. We sincerely apologize for the inconvenience you've faced during the repair of your vehicle and for the interior damage that occurred. Your feedback is invaluable to us, and we're committed to making this right. The camera reprogramming issue in your vehicle indeed posed some unexpected challenges, which required us to seek technical support from Ford to ensure that the repair was done accurately and to your expectations. We understand that it took three visits, and for that, we are truly sorry for any inconvenience you experienced. We always aim to provide prompt and efficient service, and this situation did not meet our usual standards. Regarding the interior damage and the open rear seat, we are aware of your concerns. Our Service Manager, Bill, has been temporarily out of the office, but we assure you that as soon as he returns, he will personally review the situation and contact you promptly to address the damage and ensure it is taken care of to your satisfaction. We are committed to rectifying the situation and will make sure to repair any damage caused by our technicians. Our goal is to minimize any inconvenience this may have caused you. Your email with the pictures is important to us, and we will respond to it in a timely manner to initiate the resolution process. Please accept our sincerest apologies for the inconvenience you've faced, and rest assured that we take your feedback seriously. Your satisfaction is our top priority, and we are dedicated to ensuring that your experience with us is a positive one. Thank you for your patience, and we appreciate your understanding as we work to remedy the situation. If you have any immediate concerns or further questions, please do not hesitate to contact us at kpoje@griffinautogroup.com.

Griffin Ford Fort Atkinson responded

Hello BritoAmy1, Thank you for sharing your feedback with us. We sincerely apologize for the extended delay you've experienced in getting your vehicle back. We understand your frustration, and we want to assure you that we are committed to resolving this issue as swiftly as possible. The extended backorder issue with the engine from Ford has indeed been a significant challenge, and we appreciate your patience during this time. We want to let you know that as soon as the new engine arrives, we will prioritize scheduling the work with the utmost urgency to expedite the process. Rest assured, we are fully aware of the impact this has had on your convenience, and we are committed to getting your vehicle back to you as soon as we can. We'll keep you updated on the progress and any further information we receive from Ford. Thank you for choosing us, and we're grateful for your understanding and support as we work through these challenges.

Bob123456 responded

In what way is 10% a “substantial” portion?

Griffin Ford Fort Atkinson responded

Hello Bob123456, We took a further look back into your records for your most recent visit. The Front Wheel Splash Shields repair, not covered by Lincoln's warranty, cost $401.72 for parts and labor. The weatherstrip repair you paid for was $181.00. We regret very much that you had an extended delay on the parts, exacerbated by our lack of communication. We admit we were less than perfect, and will do our best to learn from our mistakes. If you have any further inquiries or require additional details, please do not hesitate to contact us at kpoje@griffinautogroup.com. Thanks Bob123456!

Griffin Ford Fort Atkinson responded

Hello EVENSONKACI, We would like to extend our sincere apologies for the delays and lack of communication you have experienced with our service department. We understand your frustration and disappointment. Our team is currently facing challenges with back-ordered parts and supply chain disruptions, which have regrettably resulted in extended delays for our valued customers. We acknowledge that this situation is far from ideal and appreciate your patience. To address your concerns and provide a more transparent update on the status of your vehicle, one of our dedicated service team members will promptly investigate your case. They will reach out to you as soon as we have more information on the availability of the required parts and the progress of the repairs. Your feedback is essential to us, and we genuinely regret any inconvenience you have encountered. We are committed to making this right and ensuring a more positive experience for you.