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Randy Seichert
Randy Seichert at Griffin Ford Fort Atkinson

Randy Seichert

Service Advisor

Griffin Ford Fort Atkinson

1642 Janesville Avenue
Fort Atkinson, WI 53538

4.4
88 Reviews
4.4

88 Reviews

Write a Review

88 Reviews of Randy Seichert

November 13, 2023

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Scheduling was easy. The staff was pleasant. They my service done in a timely manner. Can recommend. More

by marquezsig
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Recommend Dealer
Yes

Other Employees Tagged: Steve Fleming, Mike Bingham, Jesus Sanchez, Jesse McKinney, David Liebman, Rachel Bronson

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October 28, 2023

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This dealership has had my vehicle for 15. 5 months now, and they do not have an ETA on when my vehicle will be finished. Again, it has been over One Year since they have had my vehicle. They More

by BritoAmy1
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Workmanship
Service Time
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Recommend Dealer
No
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Oct 30, 2023

Griffin Ford Fort Atkinson responded

Hello BritoAmy1, Thank you for sharing your feedback with us. We sincerely apologize for the extended delay you've experienced in getting your vehicle back. We understand your frustration, and we want to assure you that we are committed to resolving this issue as swiftly as possible. The extended backorder issue with the engine from Ford has indeed been a significant challenge, and we appreciate your patience during this time. We want to let you know that as soon as the new engine arrives, we will prioritize scheduling the work with the utmost urgency to expedite the process. Rest assured, we are fully aware of the impact this has had on your convenience, and we are committed to getting your vehicle back to you as soon as we can. We'll keep you updated on the progress and any further information we receive from Ford. Thank you for choosing us, and we're grateful for your understanding and support as we work through these challenges.

October 25, 2023

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I’m disappointed in the customer service provided by this service department. I purchased a brand new 2020 Expedition and something is constantly going wrong. I don’t Receive any updates on the parts that More

by EVENSONKACI
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Recommend Dealer
No
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Oct 26, 2023

Griffin Ford Fort Atkinson responded

Hello EVENSONKACI, We would like to extend our sincere apologies for the delays and lack of communication you have experienced with our service department. We understand your frustration and disappointment. Our team is currently facing challenges with back-ordered parts and supply chain disruptions, which have regrettably resulted in extended delays for our valued customers. We acknowledge that this situation is far from ideal and appreciate your patience. To address your concerns and provide a more transparent update on the status of your vehicle, one of our dedicated service team members will promptly investigate your case. They will reach out to you as soon as we have more information on the availability of the required parts and the progress of the repairs. Your feedback is essential to us, and we genuinely regret any inconvenience you have encountered. We are committed to making this right and ensuring a more positive experience for you.

October 17, 2023

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These guys are great! Professional and courteous. Even gave me a ride home and picked me up when the work was done. Just awesome. More

by djjungle1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Bingham, Jesus Sanchez, Jesse McKinney, David Liebman, Rachel Bronson

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Oct 21, 2023

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting you next time. Sincerely, The Griffin Family

September 02, 2023

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Friendly and professional. Always a good experience. Would highly recommend without and hesitation at all. They treat you right. More

by BUROW2015
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Bingham, Jesus Sanchez, Jesse McKinney, David Liebman, Rachel Bronson

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Sep 09, 2023

Griffin Ford Fort Atkinson responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road! Sincerely, The Griffin Family

August 17, 2023

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Each person working in this place acts like they have been sentenced to work there. No enthusiasm, no communication, no urgency. Just sad more than anything. More

by Floaty
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rachel Bronson

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Aug 18, 2023

Griffin Ford Fort Atkinson responded

Hello Floaty, Thank you for taking your time to share your feedback with our team. Please reach out to our General Manager, Paul Schepp with your individual experience with your name, phone number and the best way to contact you. We would be happy to review your experience in more detail and come up with a plan of action to help improve our guest experiences Thanks Floaty!

August 03, 2023

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Very helpful at resolving my no start problem, very happy with the end results, price was very reasonable More

by Jason
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Recommend Dealer
Yes
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Aug 07, 2023

Griffin Ford Fort Atkinson responded

Hi Jason, thank you for sharing all those stars. We greatly appreciate you taking the time to share about your recent experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. If you have any questions about your new vehicle, please do not hesitate to reach out. Sincerely, The Griffin Family

August 02, 2023

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They got my car in quickly, repairs done as expected and had a loaner available for me More

by Mamar
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jesse McKinney

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Aug 07, 2023

Griffin Ford Fort Atkinson responded

Hi Mamar, thank you for sharing all those stars. We greatly appreciate you taking the time to share about your recent experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. If you have any questions about your new vehicle, please do not hesitate to reach out. Sincerely, The Griffin Family

July 30, 2023

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Thank you for the extraordinary service and commitment to our safety after identifying a brake concern at my last service! You listened, shared your concerns about an upcoming travel event, and went the extr More

by mindy.michalski
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Bronson

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Aug 04, 2023

Griffin Ford Fort Atkinson responded

Hello, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

July 24, 2023

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Employee Rating

Awesome work and great service. Very friendly. Voted 4 u best of area. Luv u More

by J-MOROIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Fleming, Maynard Heger, Duston Henze, Mike Bingham, Brian Carlson, Jesus Sanchez, Jesse McKinney, David Liebman, Rachel Bronson

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Jul 28, 2023

Griffin Ford Fort Atkinson responded

Hi, thank you for sharing all those stars. We greatly appreciate you taking the time to share about your recent experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. If you have any questions about your vehicle, please do not hesitate to reach out. Sincerely, The Griffin Family

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