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Griffin Ford

Waukesha, WI

4.9
1,875 Reviews
Why Griffin Ford? We are family owned and operated since 1960 and Southeastern Wisconsin's largest Ford dealership with over 500 New, Used and Budget vehicles in stock starting as low as $2,888. When you purchase a car or truck from Griffin Ford, you are more than just a customer, you become a part of our family. We will provide you with a vast selection of vehicles to choose from to fit your lifestyle needs and budget. Our Finance team, with over 75 years of combined experience and over 40 lending sources, will deliver you the best financing terms and warranty options available. And our trusted Service Department will drive with you for as long as you own your vehicle, ensuring your safety and peace of mind. Visit us today, we look forward to you joining the Griffin Ford Family!
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1940 E Main St

Waukesha, WI

53186

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Showing 1,875 reviews

August 02, 2021

Best experience I have had purchasing a vehicle. Jorge the sales associate was great to deal with. Nick the manager expedited the process smoothly. Great! More

by mejia.ernesto.luis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Plasencia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Griffin Ford responded

Hi Mejia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

August 01, 2021

The Ford F150 is a great truck and I am glad you guys at Griffin Ford had The one I was looking for. Thank you for taking care of the paperwork and getting it back to me in a timely manner. Go Cubs! More

by jmp6767
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Plasencia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Griffin Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

July 27, 2021

It seemed to be a hurry. Things were really not explained as well as should I don’t mind that.seemed organized but missing set of keys and keys for cap locks. More

by MJDALLMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nutt, JOHN KOVACH
Aug 09, 2021 -

Griffin Ford responded

Hi Michael and thank you for your feedback and high-star rating for Griffin Ford of Waukesha. We truly appreciate your business and your patience. Please know we are always here to go over any questions you still might have about your vehicle. And, your salesperson, Dave Nutt, should be able to get you those missing keys. We will pass your comments on. Take care.

July 23, 2021

They treated me well. Told me they would take care of the couple minor blemishes on the car. Let me use the car while hiccups in the paperwork were being fixed. More

by Abe.inghram
Customer Service
Recommend Dealer
Yes
Employees Worked With
Nick Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Struck, Aisha Fernando
Aug 09, 2021 -

Griffin Ford responded

Hi Abe and thank you very much for your kind words and high-star rating for Griffin Ford of Waukesha. We truly appreciate your business. Your recent visit to 1940 E. Main Street to find the perfect pre-owned Ford Fusion was valued. Please let us know when we can do more for you (like maintenance)! Take care until then.

July 22, 2021

I was pleased with the financing of my vehicle. However, it took quite a bit of time longer than I thought.The finance manager had not notified my sales person that my Trans Union credit account was locked. More

by SFDUCKETT1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t recall the name of the Finance Manager, Glen Pavlovich
Aug 09, 2021 -

Griffin Ford responded

Hi Steven and thank you very much for your high-star rating for Griffin Ford Fort of Waukesha. We truly appreciate your feedback. Please accept our sincere apologies for the delay in processing you through the dealership. We strive to do better. Your comments will be shared with our management, for continuous improvement. Please let us know when we can do more for you. Take care until then!

July 19, 2021

Everyone at the dealership was great to work with. They made the whole buying process very easy. Will definitely buy future cars from this dealership. More

by HARRYMEWES20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Tagtow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aisha Fernando
Jul 19, 2021 -

Griffin Ford responded

Hi Harry and thank you very much for your kinds words. Griffin Ford of Waukesha sure appreciates the feedback! We hope you continue to love your 2021 Ford Explorer and come back and see us at 1940 East Main Street when it's time for service/maintenance. Take care until then!

July 16, 2021

I’ve never enjoyed buying a new vehicle. The folks we worked with at Griffin made it an almost pleasurable experience. When we’re ready to trade our new Ranger, Griffin will be our first stop. More

by Lafayette
Recommend Dealer
Yes
Employees Worked With
Matthew Strosin
Jul 19, 2021 -

Griffin Ford responded

Hi Lafayette and thank you very much for your kinds words. Griffin Ford of Waukesha sure appreciates the feedback! We hope you continue to love your new Ford Ranger and come back and see us at 1940 East Main Street when it's time for service/maintenance. Take care until then!

July 16, 2021

It was a great experience buying my Taurus from Griffin Ford. Caleb was super! Knowledgeable about the cars, Caleb patiently went out of his way to provide satisfaction. The entire team was friendly, resp More

by satisfied customer
Recommend Dealer
Yes
Employees Worked With
Caleb Struck, JOHN KOVACH
Jul 16, 2021 -

Griffin Ford responded

Hi, our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope you continue to choose Griffin Ford for all your vehicle needs! Take care!

July 15, 2021

We are super happy with Caleb and the whole team in used cars!! There was such a large selection and exactly what we were looking for! More

by Reznichek_mandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
Jul 19, 2021 -

Griffin Ford responded

Hi Mandy and thank you very much for your kinds words. Griffin Ford of Waukesha sure appreciates the feedback! We hope you continue to love your 2018 Ford Explorer and come back and see us at 1940 East Main Street when it's time for service/maintenance. Take care until then!

July 15, 2021

They were very friendly and helpful!! I would differently go back and buy my next car from them. Big shout out to Caleb you the man!! More

by shantel.rogers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Downey , Caleb Struck, Aisha Fernando
Jul 19, 2021 -

Griffin Ford responded

Hi Shantel and thank you very much for your kinds words. Griffin Ford of Waukesha sure appreciates the feedback! We hope you continue to love your 2019 Ford Edge and come back and see us at 1940 East Main Street when it's time for service/maintenance. Take care until then!

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