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Griffin Jefferson Chrysler Dodge Jeep RAM

Jefferson, WI

4.5
229 Reviews

1121 S. Main St.

Jefferson, WI

53549

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Showing 229 reviews

December 17, 2018

Great price and great team! Moises was able to get me into a very nice used 2014 Ram for a price that other dealers couldn't compete with. Greg was extremely friendly and great t More

by Cambrant30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Lang, Moises Velazquez
December 15, 2018

Oil change and recall notices Enjoyed the visit. Had and oil change and 3 recall notices done. Easy to schedule the appointment to fit our schedule. Area for waiting clean and c More

by EMILSUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Nunez-Morales
Dec 17, 2018 -

Griffin Jefferson Chrysler Dodge Jeep RAM responded

Thank you! We are happy to hear you were pleased with your visit to our dealership. Griffin appreciates your choosing us for your vehicle's service. And, we would welcome you back for any future vehicle needs. Take care.

December 14, 2018

Helpful crew I had a great experience. The employee that I primarily interacted with (Edgar) was very helpful. Also, the sales department (Tammy) worked with me o More

by KAPFERJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Boufford, Edgar Nunez-Morales
Dec 17, 2018 -

Griffin Jefferson Chrysler Dodge Jeep RAM responded

Thank you very much for acknowledging our staff members at Griffin. We work hard at customer service and hearing how satisfied you were is a real thrill. Your feedback is much appreciated! Take care.

December 13, 2018

Sarcastic and unclear I will be reaching out to Chris Havill who my wife spoke with regarding our service for our truck. Service Manager started out an allready frustratin More

by DREWTHEMAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Lang, Chris Havill, Jeff Skaife
Dec 26, 2018 -

Griffin Jefferson Chrysler Dodge Jeep RAM responded

Hi Drew: Thank you for the feedback. We have reviewed your comments with the staff at our dealership. Chris was a bit surprised to see your post as the Monday meeting he mentioned to your wife had not occurred yet (when he offered to take the concerns forward). We were happy you brought your issues to our attention and wanted to address them. At the meeting the Service Manager was included in the discussion. Jeff had already spoken to you about the testing to see if the heater core was causing the problem you were having and needed replacing. He couldn't guarantee only a charge for the deductible against your service contract until he located the source of the problem. Our Service Department called the service contract company and they stated we need to have you approve the disassembly for the inspection before their adjuster could inspect your vehicle to confirm whether the heater core would be covered. We appreciate your understanding. Jeff did apologize for the disconnect when he tried to get Greg on the line for you. We would suggest, with all these people being involved at this point--that you reach out to our owner, John Griffin if there are further concerns. With so many people being talked to mid-way through the problem being addressed, and not knowing where our service department is with you at the time, it is just adding to the confusion of the messages you are receiving.

December 12, 2018

Excellent work and courteous, agents. Free car wash & cookie Courteous, prompt agents with excellent work! Free car wash & cookies too! The waiting areas is kid friendly....filled with magazines toys computer t More

by CITYTEACH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reception is very helpful. , Edgar Nunez-Morales
Dec 17, 2018 -

Griffin Jefferson Chrysler Dodge Jeep RAM responded

Thank you for taking the time to review your experience with Griffin. We really appreciate it! We were happy to earn your satisfaction with your visit. Take care and let us know if we can help in any way in the future.

December 07, 2018

Be Wary of the Upsell Generally speaking, good service, friendly staff and good internet in the waiting area. I've used them for about 10 years for new vehicles and service More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Lang, Chris Havill, Edgar Nunez-Morales
Dec 26, 2018 -

Griffin Jefferson Chrysler Dodge Jeep RAM responded

Hello and thank you for your feedback. We understand in speaking with our Service Manager, that Jeff has reached out to you. He did want to offer you a refund on your cabin air filter. We prefer to offer the factory manufactured parts for our repairs but should have discussed the non-OEM pricing with you as well. Please accept our apologies. Griffin does value your business and the fact that you drive to get your service done with us. We appreciate your allowing us to make things right.

December 07, 2018

Service Had an issue come up with our van and they were able to identify and repair the issue in a very timely manner. Edgar went above what was required wit More

by BULLIN82
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Nunez-Morales
Dec 17, 2018 -

Griffin Jefferson Chrysler Dodge Jeep RAM responded

Thank you for choosing Griffin for your auto repair. We really appreciate your business. And, Edgar is happy to be recognized for his customer service. Take care and let us know if we can help in the future.

December 07, 2018

Great team No pressure but lots of open transparent information. Made it easy and didn’t waste my time. I’ll definit recommend them and will be back in the futur More

by CHUCK.ROSSMILLER
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wurslin, Greg Lang, Chris Havill
December 05, 2018

Awesome buying experience! We started our vehicle search at Griffin, looking at a couple used cars that were in our "price range." We looked at another few dealerships also, bu More

by OFFICE8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Griffin, Greg Lang, Tammy Boufford, Chris Havill
Dec 07, 2018 -

Griffin Jefferson Chrysler Dodge Jeep RAM responded

Tammy is great, isn't she. We love hearing that you got the very best care and follow up from our staff. And, you are enjoying your new ride! Wonderful news. Take care on the roads ahead and let us know if we can be of any further service. Thank you.

December 04, 2018

Great service! So happy with the whole team at Griffin! Since I purchased my auto in 2016, I can’t say enough good things about the experience I have had so far. Wo More

by DANAEMERY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danelle Carlson
Dec 07, 2018 -

Griffin Jefferson Chrysler Dodge Jeep RAM responded

Thank you for following up with us. We love to keep hearing that all is going well. Griffin and our entire staff appreciate your kind words. And, we wish you the best during the upcoming holiday. Take care.

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